Foundation Education Reviews 1,796

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and clear explanations, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, along with prompt responses and efficient problem-solving. The overall service is frequently described as excellent, with consumers noting the ease and clarity of their experience. However, some customers also noted issues with assessment marking times, describing them as slow or delayed. A few people expressed dissatisfaction with communication, mentioning that some staff members were perceived as rude or that the company's sales tactics were overly persistent. Additionally, some reviewers found the course content to be of poor quality or unnecessarily complicated.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness and efficiency. Many... See more

Customer service

Users describe positive interactions with customer service. Many customers express gratitude for the support... See more

Response time

People report positive experiences with response times. Many customers praise the quick assistance and prompt... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast and... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the courses interesting,... See more

Based on these reviews

Rated 5 out of 5 stars

I had student support with Lisa B, who helped me finalise an assessment and work through it step by step so it was ready for submission. She genuinely cared, was incredibly helpful, and explained ever... See more

Company replied

Rated 5 out of 5 stars

Francis was amazing at assisting me with reenrollment as I had deferred some months ago. Francis clearly assisted and reassured me about recommencement of.my course. Thankyou to Foundation Educ... See more

Company replied

Rated 5 out of 5 stars

Today was my first day starting my course. I was having a few troubles trying to submit an assessment with a certificate. I was able to chat with Marc from student service... See more

Company replied

Rated 5 out of 5 stars

Layko introduced herself well and at the same time she clearly delivered all the information needed regarding the my ecampus site. She is a great help for us new students. Another good thing about Lay... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

great help

great help, and answered specifically to the questions that I asked. Really polite and easy to talk to as well.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a very concerning experience with…

I had a very concerning experience with this provider.!

I enrolled over the phone and was not clearly informed about the full terms and total cost of the course. I did not personally complete or review the agreement before it was processed.

I have never accessed or attended any classes, and I submitted a cancellation request which was confirmed. However, I am still being required to pay the full course fee.

I am currently disputing this matter as I believe this situation is unfair and does not reflect proper informed consent.

I recommend that others carefully review all terms and ensure full understanding before agreeing to anything.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Kind and helpful

Kind and helpful. Samuel provided all the information that I needed in a timely manner.

9 April 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Edyta,

We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team is always here to help – we're just an email, phone call, or live chat away.



All the best,

The Foundation Education Team

Rated 5 out of 5 stars

Thank you Samuel!

Great and fast service, and answered all my questions clearly and professionaly.

8 April 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Simon,

Thank you so much for sharing your feedback with us. We truly appreciate it.

We’re continually striving to improve and deliver the best possible experience, and it’s wonderful to know your kind words reflect that we’re on the right track. Congratulations on all you’ve achieved so far.

Wishing you continued success in your journey ahead.

Warm regards,
The Foundation Education Team

Rated 5 out of 5 stars

Complimentary Extension

The assistance I received was amazing! Marc helped me so quickly and so efficiently! I am truly grateful for the support and understanding.

8 April 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Kirsty,

Thank you for your kind feedback we truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you’ve had a positive experience.

We’ll be sure to pass your thoughtful comments on to our team, as we know they’ll be greatly appreciated.

Warm regards,
The Foundation Education Team

Rated 5 out of 5 stars

Samuel is a chat start

Samuel put me onto the right member of the team (finance) and got me sorted quick smart.
I have also delt with Samuel on the chat service a few times and he is always positive and helpful.

7 April 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Jocelyn,

We’re delighted to hear about your experience. Thank you for taking the time to share your feedback with us. We’re excited to see where your new career path takes you and wish you every success moving forward.

Warm regards,
The Foundation Education Team

Rated 5 out of 5 stars

Very helpful

Very helpful

2 April 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Rebecca!
Thank you for your feedback. I’m glad you found our team helpful and appreciate your support.

Rated 5 out of 5 stars

Francis was very kind and helpful

Francis was very kind and helpful! He explained everything well.

1 April 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Hayley!
Thank you for your feedback. I’m pleased to hear Francis was kind and helpful, and that he explained everything clearly. We appreciate your support.

Rated 5 out of 5 stars

Yes I got all the information from…

Yes I got all the information from Samuel he was doing well.

1 April 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Fariha!
Thank you for your feedback. I’m glad Samuel was able to provide you with all the information you needed. We appreciate your support.

Rated 1 out of 5 stars

Please avoid Foundation Education

Please avoid Foundation Education

What they want is your money. After they collect money from you, they will send you email for lodging details. Then, other with entries test that after you done that, you will not receive the result that what happen next after the entries test. After I done my entry test, I did not receive any instruction from them and then they said it did not affect to the course that I have to complete by due date, or I have to pay to extend my course date.

The way of this education is not good, please do not enter if you do not want to lose your money.

30 March 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Huong,

Thank you for your feedback. I’m sorry to hear about your experience and the concerns you’ve raised regarding communication and course progression. This is not the standard we aim to provide. I encourage you to contact our team directly via phone or email at student.services@foundationeducation.edu.au so we can review your situation and work towards a resolution.

We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

i have had an amazing experience with…

i have had an amazing experience with francis , he knows how too speak well and i have learnt a lot from him

26 March 2026
Unprompted review
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Reply from Foundation Education

Hi Sonia!

Thank you for sharing your experience! We're delighted to hear that Francis made such a positive impact. His clear communication and ability to connect with others truly make a difference, and it's wonderful to know you’ve learned so much from him. We appreciate your feedback and are glad you had such a valuable experience.

Rated 5 out of 5 stars

Very Fast and very competent at job

24 March 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

We’re so thrilled to hear. Thank you for taking the time to share your experience with us, Ruby. We can’t wait to see where your exciting new career takes you.



Wishing you all the best,

The Foundation Education Team

Rated 5 out of 5 stars

Samuel was a great help

Samuel was a great help

23 March 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi fayth,

Thank you for taking the time to share your experience with Samuel. Knowing our students and graduates are satisfied and doing well lets us know we’re on the right track. Great work on all that you’ve achieved so far.


Thanks again,
The Foundation Education Team

Rated 5 out of 5 stars

I had a very helpful call with Nicole…

I had a very helpful call with Nicole this morning regarding an assessment I was having trouble with Nicole explained everything in clear detail which allowed me to understand how to complete the task and allowed me to feel much more confident. If I have any issues with tasks in the future I will definitely be calling and asking for Nicoles assistance.

23 March 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Maddie,

We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away.

All the best,
The Foundation Education Team

Rated 1 out of 5 stars

It looks like you're diving into some…

It looks like you're diving into some highly specific, technical-sounding strings here—blending medical terminology, radio frequencies ($MHz$), and what appears to be specialized system or military-style coding (like the "ZETTEMPUR" and "TECKOMSINDO" tags).

To make sure I'm on the same page as you, it seems like you are referencing a specific **technical protocol, a simulation framework, or perhaps a custom data string** related to medical monitoring or communications hardware.

Because this string is quite dense, I want to make sure I'm giving you the right kind of help. Are you looking for:

* **Decoding/Analysis:** Do you want me to break down what these specific acronyms and units (like $200BTS$ or $4451$) might represent in a technical context?
* **Program Development:** Are you building a "New Program" (as mentioned in your previous message) and need help formatting these parameters into code?
* **Signal Processing:** Are you looking at how $MGHz$ frequencies interact with these specific "Meditor" units?

**How would you like to proceed with this data string?**

2 February 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi DENI,

We always aim to deliver a great experience for our students, and we are devastated to hear about your experience. It certainly isn't how we want our students to feel when you trust us with your education.

We have personally escalated your case to our Student Experience team who would like to speak with you directly. However, we can't accurately link you to our student records based on your username alone. We understand the frustration with asking you to contact another one of our departments, but if you could you send us an email to student.experience@foundationeducation.edu.au with your contact information, our team will be able to get in contact with you shortly.

Thank you,
The Foundation Education Team

Rated 5 out of 5 stars

Easy access to support and guidance!

I’m nearing the end of my course, which has been a long journey due to life circumstances, and the support I received made a real difference. I felt reassured and more confident about finishing, with helpful guidance around extensions if needed and timely marking along the way. Samuel was particularly helpful and supportive!

19 March 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Thanks so much for sharing this great feedback with us, April.

We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.

Wishing you all the best,

The Foundation Education Team

Rated 5 out of 5 stars

Samuel was very helpful with my study…

Samuel was very helpful with my study question. He explained things clearly and made it much easier to understand. I really appreciate his support.

18 March 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

Hi Amanda,

Thank you for your kind words. We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.

Thanks again,

The Foundation Education Team

Rated 5 out of 5 stars

MCCOY was So helpful and kind

17 March 2026
Unprompted review
Foundation Education logo

Reply from Foundation Education

We’re so thrilled to hear. Thank you for taking the time to share your experience with us, Fran. We can’t wait to see where your exciting new career takes you.

Wishing you all the best,
The Foundation Education Team

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