Foundland Reviews 1,134

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, highlighting their high quality and unique selection. Many people were delighted with the prompt delivery and the exquisite packaging, often describing it as a treat to unwrap. The attention to detail in wrapping, often with personalized touches, made the experience feel special and perfect for gifting. However, some customers noted that certain items, such as the Japanese candle set and some dishes, were smaller than anticipated. While still appreciated for their cuteness and quality, these individuals suggested clearer advertising regarding the miniature size of these specific products.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the beautiful, quality,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the beautiful, high-quality,... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and prompt... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most of this order was plates. It would have been very useful for at least one of the online images of each item to show it being held by a hand, so as to get some intuitive sense of its size. Lik... See more

Rated 5 out of 5 stars

Kept informed, packaged arrived on time, in excellent condition & contents exquisitely wrapped & displayed inside the box. The items are gifts, I was tempted to keep them for myself! Thank you for... See more

Company replied

Rated 5 out of 5 stars

Really lovely, friendly company with beautiful products. I had a stock query and immediately got a reply. My order arrived quickly and was really well packaged. Will definitely use Foundland again!

Company replied

Rated 5 out of 5 stars

A wide range of unique and stylish, high quality products to chose from. Website is easy to use and delivery was quick. The real highlight is the packaging though. I felt like a child on Christmas da... See more

Company replied


Company details

  1. #4 of 40 best companies in Shop
  2. #15 of 121 best companies in Interior designer
  3. #3 of 18 best companies in Shopping outlet

Written by the company

Foundland is a London-based store offering Japanese and Korean gifts, homewares, and design-led finds from around the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Unique - great experience

Placed a large online order for birthday and Christmas presents. It arrived on time (faster than expected even) and beautifully wrapped. As a Japanophile (is that the right word?!) and lover of unusual gifts I was delighted. Maybe one day I’ll manage to visit the shop in person, although there are so many nice things it might bankrupt me. Recommended!

24 November 2024
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Reply from Foundland

Thank you so much Naomi! We’d love to see you in person one day :)

Rated 5 out of 5 stars

Lovely products

Lovely products, delivered promptly, beautifully wrapped and with hand written card. Will definitely visit again. Happy Christmas.

24 November 2024
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Reply from Foundland

Thank you so much, and have a wonderful Christmas!

Rated 5 out of 5 stars

Unique Products and Exceptional Service

I was so delightful to receive my parcel, all the items were lovingly wrapped with such an eye for detail. Was actually purchasing gifts for others but felt like I had received a gift myself, such care and detail had gone into packaging, even a wax seal and beautiful handwritten 'thank you for your custom' card. Really impressed, arrived quickly and personalised service. I will definitely be ordering again. Thank you Foundland

5 November 2024
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Reply from Foundland

We really appreciate you taking the time to write this lovely review Elizabeth. It means a lot to us that you had a good experience :)

Rated 5 out of 5 stars

Delightful

Lovely little dishes beautifully packaged.i'll be back for more presents

24 October 2024
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Reply from Foundland

Thank you ever so much Jane!

Rated 5 out of 5 stars

A definite good find!

Efficient delivery and purchases do beautifully packed. Will revisit the company for unusualness and very good olive oil soap!

18 October 2024
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Reply from Foundland

Thank you so much Judith!

Rated 5 out of 5 stars

I love this store

I love this store, interesting items and always carefully wrapped and delivered, customer care is exceptional. Highly recommended, have shopped with them on a number of occasions and always been impressed and more than happy with the experience

14 October 2024
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Reply from Foundland

This was so lovely to read Charlotte. We really appreciate it!

Rated 3 out of 5 stars

Shipping was very expensive but the…

Shipping was very expensive but the item I purchased was a small towel. The towel is very cute

14 October 2024
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Reply from Foundland

We're really sorry to hear this Alex. A lot of small retailers have the same issue with shipping costs. We have a flat rate with our courier, but it does mean you aren't getting as much value for money as larger orders. We charge exactly what the courier charges us, and not a penny more.

We'd rather you'd have contacted us before accepting the shipping cost and placing the order, as reviews like this are damaging to small businesses, and we really can't do anything to reduce the shipping costs.

Rated 5 out of 5 stars

What a lovely discovery finding this…

What a lovely discovery finding this little shop... despatched so quickly, and everything was individually wrapped with a handwritten note! Such a nice touch! Thank-you I am suitably impressed x

4 October 2024
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Reply from Foundland

Thank you so much Carol, we really appreciate this! 😃

Rated 5 out of 5 stars

Unusual

Unusual item (greetings cards showing Japanese actor Mifune Toshiro) that I just had to buy. As per usual, quick service and arrived delightfully and thoughtfully packed.

3 October 2024
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Reply from Foundland

Thank you very much Anil! :)

Rated 5 out of 5 stars

My item (build your own Prospect…

My item (build your own Prospect Cottage) arrived promptly. It’s a gift, so I don’t know how successful it is yet.
It looks great. I hope it is.

1 October 2024
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Reply from Foundland

Thank you so much Amanda!

Rated 5 out of 5 stars

Perfect experience!

Easy ordering, quick and plastic-free shipping, products exactly as described and good value for money. Highly recommended!

6 September 2024
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Reply from Foundland

Thank you so much Rachel!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! I love the wonderful selection of unique global treasures. The Foundland team carefully packed my order and shipped it quickly to Hawai’i. Mahalo for everything!

30 August 2024
Foundland logo

Reply from Foundland

Thank you so much Nancy! Mahalo for choosing us :)

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