Fountain Reviews 

397
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff, noting that doctors and nurses listen carefully to individual needs and tailor treatment plans effectively for each patient. Consumers also truly love the seamless communication and convenient telemedicine platform, pointing out that support teams are always available and quick to respond via text message. Some reviewers were not happy with provider consistency, communication, or occasional difficulties regarding the refill process during their treatment journey. A few customers felt that managing these unexpected hurdles required extra effort and proactive self-advocacy to get proper assistance.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting professional providers, prompt... See more

Product

Customers consistently note positive experiences with product, sharing that the treatments and hormones have... See more

Staff

People report positive experiences with staff, highlighting that everyone is professional, supportive, and... See more

Customer service

Consumers find customer service to be positive, highlighting 24/7 availability and exceptionally responsive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is streamlined,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service, the personalization, it's just awesome. There are a lot of options for TRT treatment but none come with the comfort, convenience, and communication that Fountain provides. It's a little... See more

Company replied

Rated 5 out of 5 stars

I just had my intake with Alexis who was amazing! She took her time to go over all my results and explaining how everything fits in. Then we discussed the different options available to me down to the... See more

Rated 5 out of 5 stars

All medication and supplies are on time. Great customer service. They always stay in touch with reminders for appointments. Test results are explained with you thoroughly. Associated appointments... See more

Rated 5 out of 5 stars

All the people are responsive and friendly and professional. The treatment plans were tailored to fit my requirements and lifestyle. The doctors and nurses were able to listen to my comments and... See more


Company details

  1. Online Pharmacy

Written by the company

Fountain is personalized healthcare made around you. We offer prescription treatments across hormone health, TRT, HRT, hair, skin, sexual health, and more, with care tailored to your individual needs. From getting started to managing your treatment, Fountain makes accessing personalized care simple and convenient. Qualified patients can receive their treatments delivered directly to their door, with support along the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

397 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(397)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doron and his crew are amazingly…

Doron and his crew are amazingly helpful, competent, professional, and compassionate. The treatment Fountain provides has lead to improvements in health, energy, and physique. Highly recommend for anyone on the fence and interested in reviewing and improving their health.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

As a 46 year old

As a 46 year old, getting tested for low T has been a game-changer. Since being prescribed TRT from Fountain, I feel like the clock has been dialed back 15 years. I have more energy both physically and mentally. I am more productive in all aspects of life. I am a better husband, father, and more productive at work. Fountain's staff has been pleasure to work with in helping optimizing my care. I highly recommend giving them a try.

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and Convenient

The people at Fountain have been super helpful with dialing in my dosages. I couldn’t be happier; the service is convenient and I feel great!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

TRT POWER

FountainTRT has been amazing for me. I’m a 54 yo male, and I feel like I’m in my 20s. My libido and stamina is through the roof, I can’t get enough of it. I also like the consistency in which the team checks up on me to see how I am doing. I recommend this treatment for anyone who is feeling sluggish in their life and most importantly in the bedroom. Julio Boyer

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Want to feel your best!!

The process is very easy affordable and the results at least for me are amazing. I’m 65 and since I’ve started the program I feel like I’ve gained my youth back. I started lifting weights again I’m on a 5 day program with 2 days off. I’ve been gaining muscle mass and my endurance is excellent. The staff are very concerned about helping you achieve your goal of getting you to feel your absolute best. I wish I would have started this program years ago. I would definitely recommend TRT.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

They actually care

They actually care. My provider before fountain never knew what dose he had me on, and put me on everything under the sun from the get go. With Fountain, even having spoken with numerous professionals, they always knew what my dose was, my latest blood results, etc and actively try and improve whatever’s needed to ensure you feel your best. I highly recommend!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

FountainTRT has truly changed my life

FountainTRT has truly changed my life! Ever since I started, I have more energy, drive, and motivation. The FountainTRT team is very thorough, and helpful. Whenever I have a question, they respond right away with an answer. The FountainTRT team contacts me for routine bloodwork, and a virtual appointment every few months. They want to make sure that the medication is working as it should, and my bloodwork is healthy. I would highly recommend FountainTRT. I am very grateful that I found them!

4 December 2024
Unprompted review
Rated 5 out of 5 stars

It’s my first time using any…

It’s my first time using any testosterone company and these guys have been absolutely fantastic. I usually don’t even give reviews but every time I’ve had a question these guys respond via text within a couple minutes. By far the best Customer Service I’ve probably ever had honestly thank you to all the people who make that happen

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Game changer!!

I started TRT a year ago and the benefits are amazing both physically and mentally!!
Fountain has been nothing but professional regarding my therapy.
As a healthcare professional myself, I feel like Fountain is very thorough in monitoring me and someone is always accessible if any concerns arise.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

FountainTRT Refreshing Approach to Men's Health

Fountain TRT has completely changed my perspective on managing men's health. Their commitment to customer service is unparalleled. The 24/7 text chat support is a game-changer, allowing me to get answers and information whenever I need it.

What truly sets Fountain TRT apart is their proactive approach. They consistently follow up with lab work, ensuring that my treatment plan is always optimized. The fact that they even schedule appointments for you removes a significant amount of hassle and stress.

In a world where healthcare can often feel impersonal and confusing, Fountain TRT provides a refreshing experience that prioritizes the patient's needs and well-being. Their service is truly worth it, and I highly recommend them to any man seeking to improve their health and vitality.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

I found Fountain TRT when I realized my…

I found Fountain TRT when I realized my health was being impacted by low T and wanted to trial testosterone . They were very responsive and available through the whole process. I want to thank Dr Stember and NP V Lopez for all the guidance.

They responded quickly via text, email, and in my case video. I was one of the rare few with adverse side effects but they made it a priority to address my issues and I am so thankful they supported me.

Dr Stember has continued to support me beyond my subscription , I am grateful for his sage advice.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

First off I wasn't sure about how it…

First off I wasn't sure about how it would work. But I can now see that this amazing. I have not felt this good in years. The staff is great and customer service is awesome. I like that the pricing is straight forward with no up selling. Give Fountain a try you will not regret it.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Beyond exceptional!

Communication is great! Any concern resolved very quickly. I had 3 pumps that would not work and they got new ones asap. I lost 15 pounds and can eat like I did when I was younger. I am using Fountain TRT and the Katalyst suit (game changer for me... 2 hour workout in 20 minutes).

22 October 2024
Unprompted review
Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Fountain TRT and cannot recommend them highly enough! They were quick to respond to all of my inquiries, ensuring that I felt supported every step of the way. What really stood out to me, though, was their personal touch—whenever I had concerns or questions, they took the time to address them directly, with a level of professionalism that made me feel like I was their top priority.

The communication process was smooth and efficient. It’s clear that they genuinely care about their clients and are committed to making sure each person receives the best care possible.

I truly felt valued as a customer, and it’s rare to find a business that goes above and beyond in the way Fountain TRT does. If you’re looking for a trustworthy, responsive, and client-focused business, Fountain TRT is definitely the place to go!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Simply incredible customer service

I searched online to find what I felt was the most solid and trustworthy TRT source. The process was easy and I was surprised at how quickly I could get a lab appointment for the hormone screening test, like 2 days later. Just a few days later I had my consult with the NP who helped me to understand the various results of the test. I decided on the cream, shipped in 4 to 8 days, but on day 8 nothing had come. I contacted customer service, stressed that in 2 days I was leaving with my wife on a 2-week vacation to celebrate our anniversary, something that the TRT therapy was going to play a big part in. They got right on it and sent it FedEx overnight, following up at every step to make sure I knew the tracking and if I had received it, which I had. It turns out I had help them discover a glitch in their software which caused the issue, so it was a blessing for them. I can't say enough about the attention they put to this. No where have I received any customer service even close. There is hope for business in this world!

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Wholeheartedly recommend

I’ve been working with the Fountain team for quite some time now. They have been fantastic to work with. Every question that I’ve had has been answered quickly and holistically, considering my entire health and well-being. I’ve gotten great advice and medically sound care throughout my treatment. I would absolutely recommend Fountain to any man who has concerns about low testosterone.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

I have to admit I was skeptical at…

I have to admit I was skeptical at first. I have been recording my experiences and it going on 7 weeks now using TRT.

This is what I experience. I never had problems sexually preforming but TRT has increased my experience dramatically. After 2 weeks I wake up in a better mood, not that I had a bad attitude but noticed that I feel great and more focused and more energetic.
I feel stronger in the gym and I can start to see more muscle definition. I have gained 20 pounds but I know it’s due to gaining more muscle mass. I like that if I have a question I get a reply back within a couple minutes. Overall I am happy with the services.
Fountain TRT can use me anytime for a reference and I will continue recording my progress so that if anyone needs to hear my story I can help them!

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

You can always tell if a company is as good as they say when they back it up with actions. I’ve had an issue getting my order. I was able to contact someone about my issue the same day. They bent over backwards to make sure I can stay on my cycle. Sent over a small prescription to my local pharmacy while they work with the shipper and main pharmacy to correct the issue. Super happy with the service! I know mistakes happen and I’m thankful to be doing business with a company that cares.

10 October 2024
Unprompted review

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