Product arrived within 48h, works perfectly. Came with all the parts needed to install from scratch although I only needed the filter as there was one installed previously in the kitchen. Screwe... See more
Company replied
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Review summary
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Reviews shaping this summary
I accidentally ordered more than what I needed (two pair of braided hoses instead of one). Got in touch with Fountain Softeners and they happily agreed to refund for half the order if I return the un... See more
Company replied
Excellent product arrived in perfect condition. My only complaint is with the delivery. The delivery man left the items outside despite us being at home all day. The boxes got wet due to rain all da... See more
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Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when. Good site, well packaged new part... See more
Company replied
Company details
- #14 of 19 best companies in Water softening equipment supplier
- #21 of 27 best companies in Water Filter Supplier
- #11 of 13 best companies in Water Purification Company
- #12 of 13 best companies in Water treatment supplier
Written by the company
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Contact info
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, United Kingdom
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4.5
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Fountain Softeners
Thank you for taking the time to provide us with this feedback, it is very much appreciated.
Good product works really well and good…
Good product works really well and good delivery
7 August 2025
Reply from Fountain Softeners
Thank you for taking the time to provide this feedback. We are really pleased to hear that you are happy with your filter system.
Reply from Fountain Softeners
Thank you for taking the time to provide this feedback, we are always striving to provide a great customer experience so it is great to hear that is what you received.
A faultless pur purchase
A faultless pur purchase. Website not easy to adjust details and caused a lot of stress until a me of staff realised my problems and eventually got me on to the ordering page and from then all was perfect. Goods delivered in good time and well packed. Thanks..
7 August 2025
Reply from Fountain Softeners
Thank you for taking the time to provide us this feedback, we really do appreciate hearing that the you were happy with the service we provided.
Prompt service and delivery
Prompt service and delivery. Glad the Crown is still in production as I was exchanging like for like after 8 years.
4 August 2025
Reply from Fountain Softeners
Thank you for taking the time to provide this feedback, we are pleased to hear that you are happy with the product and the service you received.
Helpful advice before purchase
I received very helpful advice before purchase from James. I have dropped one star due to the week long delay between ordering and delivery. It would have been much better to know the delivery date when ordering.
29 July 2025
Reply from Fountain Softeners
Thank you for taking the time to provide this feedback, it really is appreciated.
Reply from Fountain Softeners
We are constantly striving to provide excellent customer service so it is great to receive your feedback. Thank you for taking the time to provide it.
Fast delivery and great price
Fast delivery and great price. Beware that the box of salt is heavy and can get a bit knocked about in transit.
31 July 2025
Reply from Fountain Softeners
We are constantly striving to provide our customers with excellent customer service, so we really do appreciate your feedback.
We will pass on your feedback to our despatch team regarding the salt getting knocked about in transit, so they can speak to the couriers.
Excellent customer service and delivery
Excellent service unit perfect
Seamless order on lin
16 July 2025
Unprompted review
Reply from Fountain Softeners
Thank you for taking the time to leave us this feedback, we really do appreciate it!
Water Softener
I phoned Fountain Softeners to order a water softener, they answered all my questions and made ordering it very easy. I received it with in 48 hours. I was told if I had any problems fitting it to just give them a call so they could assist. Instructions very easy to understand. I am really pleased with it.
9 July 2025
Unprompted review
Reply from Fountain Softeners
We are always striving to provide excellent customer service so we really do appreciate your feedback. Thank you for taking the time to comment.
I did tell you that I am disabled and…
I did tell you that I am disabled and would appreciate a bit of help, but I can understand if the driver is not allowed to help. What made me angry is the fact the driver didn't even ring the bell, and left it on the ground outside my front door and the fact that the driver just left it. To me that is very unprofessional
S L PELL
9 July 2025
Reply from Fountain Softeners
Thank you for providing your feedback following your order and we are sorry to hear that the delivery driver left the parcel without ringing the doorbell. We do not actually deliver the orders ourselves and use the courier company DPD. Unfortunately their actions during delivery are out of our control but we will pass your feedback on to them.
Ordered item and it arrived fairly…
Ordered item and it arrived fairly quickly. No problems
4 July 2025
Reply from Fountain Softeners
Thank you for taking the time to leave us some feedback, we are always striving to provide excellent customer service, so it is good to hear you didn't have any issues with your order.
Reply from Fountain Softeners
Thank you for taking the time to provide us with this feedback, we really do appreciate it.
Quick and competitive
A quick response and competitive price. That's just what we need after all.
16 June 2025
Reply from Fountain Softeners
We constantly striving to provide our customers with an excellent service at the right price, so it is great to receive your feedback. Thank you.
Wonderful service
Very easy to manage the website with the input of my fabulous plumber. Everything delivered efficiently and completely
16 May 2025
Reply from Fountain Softeners
Thank you for taking the time to leave us your review, we are really pleased to hear that your experience of our service was a positive one.
Excellent customer service
Ordered a water softener with the installation kit and free salt blocks. It turns out only 1 of 2 parcels were delivered at the initial shipment. After speaking to customer service, who investigated further of the situation, agreed to a new shipment containing the missing parts were delivered. Overall very happy with the service and the water softener is working well for our family.
8 May 2025
Reply from Fountain Softeners
We are glad to hear the issue you had was swiftly resolved and that you water softeners is working well. Thank you for taking the time to leave us some feedback, we really do appreciate it.
Reply from Fountain Softeners
We are so pleased to hear you received great service, and thank you for taking the time to leaving us a review.
Reply from Fountain Softeners
Thank you for taking the time to leave us a review, we are so pleased to hear your experience was a positive one.
Our Altea tap arrived promptly and…
Our Altea tap arrived promptly and extremely well packaged. It is very strong and sturdy. Waiting for our tap to be installed; happy with our purchase 😊
30 May 2025
Reply from Fountain Softeners
Thank you for taking the time to leave us a review on your recent purchase. The Altea is an excellent tap and we are glad to hear you are happy with it and the service you received.
Reply from Fountain Softeners
We are constantly striving to provide excellent customer service, so it is really good to receive you feedback. Thank you for taking the time to provide your review.
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