Fourline Design Reviews 

363
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

This company is trying to get away from their responsibility to replace the wrong order sent. The item I received was wrong (ordered on 22nd August), they agreed to send the right one but after waiti... See more

Company replied

Rated 1 out of 5 stars

Ho fatto un ordine due mesi e mezzo fa ed a oggi non ho ancora ricevuto niente. Ho richiesto il rimborso come mio diritto e come scritto chiaramente nella loro policy ma prendono tempo e dicono di a... See more

Rated 1 out of 5 stars

I ordered one item for around 900 US dollar at 26th of June , first the conversation was good. At 28th of July I received a note that my item is ready for shipping. The check of the tracking code... See more

Company replied

Rated 5 out of 5 stars

Ordered two pieces for Christmas presents, and although there was a delay with the delivery, which I was contacted about, when they did arrive, they were worth waiting for. Excellent quality, well pac... See more

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Children's Furniture Shop
  4. Figurine shop
  5. Furniture Manufacturer
  6. Home Furniture Shop
  7. Lighting Shop

Written by the company

We develop the extra-ordinary, the stunning and self-contained. The intently designed, unceasing and many-sided, our pieces of contemporary art are outlasting trends and strive to your new passions. Our products are based on the finer points of detail, and gently woven into every pore of the design. With great precision, every inch is tangled into an epochal piece that glides with your lifestyle. It's a grind that drives our emotions and work, and perfection is what we strive for while we invest some of ourselves in every design.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

363 reviews

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No recent history of asking for reviews

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2.6

All reviews

(363)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a set of Red and Green Jimmy…

I ordered a set of Red and Green Jimmy and they arrived sooner than expected. The items are indeed how they look in the pictures and for the price of them, I am pleased. They are not perfect and that only indicate parts of it are hand-fabricated. What really impresses me most is the response and support rendered by the support team. They are ever so prompt, humble, and accommodating. I am already starting to look at getting the next item from them!

11 July 2021
Unprompted review
Rated 5 out of 5 stars

The pictures of the figurines caught my…

The pictures of the figurines caught my attention while I was browsing through the Instagram ads. And they were on sale too, after reading some reviews, I decided to give it a try, and bought two sets. My order came in three weeks after I placed my order, which is sooner than I expected. I live in Western Canada btw. Even though somehow my order was mailed separately by two different carriers, but they both arrived just one day apart. And they all came in perfectly, and two of the figurines were even nicely packed in the fourline design boxes. Most importantly, the figurines are all perfectly shaped. And look just like how they were shown in the pictures on their website. They bring smile to me each time I pass by them in my house. Would recommend them to my friends, especially when they are on sale. :)

10 July 2021
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE

LOVE LOVE LOVE
Have purchased a few items from Fourline Designs and each item has been absolutely fantastic. So happy with the items I’ve received.
Great customer service and will definitely buy again. So many cute and gorgeous items.

7 July 2021
Unprompted review
Rated 5 out of 5 stars

I purchased the kitty vase as a…

I purchased the kitty vase as a present, and it arrived damaged. I was very disappointed. However, the Fourline team was kind enough to send a replacement vase in a timely manner and they were very helpful and understanding. It's a beautiful vase and great customer service.

5 July 2021
Unprompted review
Rated 1 out of 5 stars

I am mad about that criminals!!!

I am really angry!!!! It’s a fake Chinese shop, not British!!! I expected delivery from the UK but the item was actually sent from China and got stuck in costums in China. Since 11 of June they did send it! Today is 8 of July !!!! I ask to make a refund, but costumer service of Fourline pretend like they don’t hear me and don’t understand my letters!! ! I ask to give my money back many times !! My order 14409!! You are not a shop you are criminals from China!!! GIVE ME BACK MY MONEY!!!!!

4 July 2021
Unprompted review
Fourline Design logo

Reply from Fourline Design

Hello Tatiana,

We appreciate leaving your feedback. We are a small company in the UK and we ship our items directly from our warehouses in the US, EU, and China. You can see this info posted on our Shipping Policy (https://fourline.design/pages/shipping-policy). We asked you to wait for a couple of days as the team is more than willing to resend the returned table. We are also more than willing to give you a full refund. We understand your frustration and we want this issue resolved the soonest. We've replied to your request via email. Shall you have any questions, you can reply to our email support team.

All the best,
Fourline Team

Rated 5 out of 5 stars

Great service and beautiful items

I somehow happened to come across Four line Design. I was skeptical of placing the order initially, but the beautiful items tempted me to do so :) I was very happy when I received the items in time. The packaging was perfect and the box was marked as Fragile on the packaging. The items were exactly as shown in the website.

2 July 2021
Unprompted review
Rated 1 out of 5 stars

I am deeply disappointed

I am deeply disappointed. Ordering from Germany I expected delivery from the UK but the item was actually sent from China and got stuck in costums in Frankfurt. DHL didnt pick up from costums and the item was sent back to China. The costumer service of Fourline is absolutely stubborn about my request for refund, referring to their refund rules and not seeing that its their fault to have a bad logistic. This whole experience lasts for more than two months now! I am frustrated and never gonna order anything.

17 June 2021
Fourline Design logo

Reply from Fourline Design

Hi Arnfried,

Thank you so much for taking the time to provide your feedback. We are a small business in the UK and we directly ship from our warehouses in China, US, and the UK. We sincerely apologize for all the inconvenience it may have caused you. We have processed your full refund and we hope that this issue has been resolved as well. Our customer support team has been supportive of your queries and just stating the Return Policy stated on our website. We have no direct control over logistics but we keep on improving our fulfillment processes to speed up our order processing.

We at Fourline will keep supporting and give an unparalleled support to all our customers. Thank you so much for bringing this matter up as we keep on improving our services to meet the standards of all our customers. If you still have any questions, feel free to send us an email at support@fourline.design.

All the best, Fourline Team

Rated 5 out of 5 stars

Beautiful and elegant Pieces

Although the item was delivered a bit late, the items are absolutely beautiful and worth it. It truly adds an additional artistic design.
I highly recommend their products and have many friends who notice those pieces as soon as they enter my place.
Thanks

14 June 2021
Unprompted review
Rated 5 out of 5 stars

Thank you for my Candy box

Thank you for my Candy box - it is very nice and good quality. Only need to stand somewhere in safe place as astronaut is as separate detail and may fall if someone gets hooked.

11 June 2021
Unprompted review
Rated 5 out of 5 stars

I am very happy with my new vase

I am very happy with my new vase. I get compliments about it all the time.
My first order arrived broken, but the Fourline Design Customer Service promptly managed to send me a new one.
I am beyond happy with my purchase and with their service.

1 June 2021
Unprompted review
Rated 5 out of 5 stars

By coincedence i came across the…

By coincedence i came across the products of Fourline design. I really like the style and so i ordered the Angel Wings. Most of the time the product does not compare to the Photoshopped pictures on the website but this was an exception. Perfect product, WYSIWYG, very well protected for transport so my customer satisfaction gets a 10!!!!

28 May 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service and team!

Amazing service and amazing team and products. I ordered 2 jimmy ornaments and one arrived broken unfortunately, however Fourline design team made sure to send a replacement. They are very attentive to customer’s comments and try to help in every way possible!

26 May 2021
Unprompted review

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