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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and responsiveness. Many people appreciate the quick response times and the team's willingness to go above and beyond to provide clear and effective solutions. The website and user experience are frequently described as modern, clean, and easy to customize, with smooth functionality and a wide range of features. Some people were dissatisfied with the support, mentioning slow response times and a perceived lack of ownership in resolving issues caused by the company's own system.

What people talk about most

Customer service

Customers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Staff

Clients share overwhelmingly positive opinions on staff, consistently highlighting their professionalism,... See more

Response time

Consumers find response times to be overwhelmingly positive. Many reviewers highlight the quick and precise... See more

Website

People report positive experiences with website themes, praising their modern, clean, and customizable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the tools and themes are easy to... See more

Based on these reviews

Rated 5 out of 5 stars

These guys are the real deal! Not only is the Theme itself super slick, modern, clean, fast and very very compatible with everything else Shopify, but the support is literally second to none! Respon... See more

Rated 5 out of 5 stars

Foxecom has been outstanding to work with. Their team is always available, incredibly helpful, and consistently goes above and beyond whenever we need assistance. From theme setup to support with thei... See more

Rated 5 out of 5 stars

We recently switched to the HYPER theme by Foxecom, and it completely transformed our store! The design is modern, attractive, and packed with unique features. Their customer care is outstanding – sup... See more

Rated 5 out of 5 stars

I’ve been using both Zest and Sleek for over a year, and their support is really good. They respond quickly – often within minutes – and almost always resolve issues the same day. They’ve helped... See more


Company details

  1. Ecommerce solution provider
  2. Business development service
  3. E-commerce service
  4. Software company

Written by the company

FoxEcom develops robust and flexible front-end solutions for growing SMBs. Impact sales, costs, and profit all at once. We empower 8,000+ businesses with well-fit offerings and exceptional customer support. _____________________________________________ Foxify: #1 conversion-focused & smart Shopify page builder for growing SMBs. It delivers everything you need for a rich design, strong performance, optimized storefront experience, and boosted revenue. _____________________________________________ Zest: effective & flexible M-focused Shopify theme to create incredible shopping experiences that convert. Best for high-volume brands with the edge on storytelling. _____________________________________________ Minimog: next-gen Shopify theme to set up and launch your store in just a few days. Perfect for new brands who look for an affordable and impactful front-end tool. _____________________________________________ FoxKit: all-in-one upsells & conversion-boosting Shopify app that will take your sales & AOV to the next level. _____________________________________________ Join us to craft the future of outstanding shopping experiences for optimal conversion rates and brand growth!


Contact info

4.9

Excellent

TrustScore 5 out of 5

415 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Best decision ever

I can't be more grateful to have found a theme made by this company. Their customer support is brilliant, they helped me get the store just the way I wanted it and make it feel customised. I would say that if you struggle with coding or are not good at editing and design, get their services. It was the best decision I made,

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team

We worked with a lot of shopify themes. Since we started using the Hyper theme, we can't do without it. Fast, flexible and the customer support is amazing; quick feedback, solution oriented. They don't just answer emails, they really support you!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Brian from their customer service team was incredibly patient and provided me with extensive help. They answered all my questions thoroughly and even assisted me in adding some specific features I needed. Choosing their service is absolutely the right decision!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer support

Gotta say, my experience with the theme, and company is top notch. Great customer service, awesome people and our store is in good hands (tarkon.no).

Looking forward to growing our store with this company in the future. Highly recommended.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

We're so grateful to the FoxEcom team!

We're really happy with the new Sleek theme for our Shopify store. It has given more functionality that helps us to give our customers a much better experience on the site. The FoxEcom team have also been wonderful to work with when we needed some help customising a few elements - Brian was particularly helpful, did excellent work, was friendly, and super efficient. I can't rate them highly enough :)

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful! There was a bit of back and forth to resolve the issue but the team did not give up and helped resolve the issue.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

FoxEcom eco system

I would rate this Hyper theme 5|5 for functions and features. Very easy to work with and accepts the custom CSS easily. The support team on this is brilliant and can advise or resolve all our questions with ease. Based on this, we have proceeded to add the page builder so that we can build one ecosystem of front-end tools.
Awesome guys, it's great working with you!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Every time I have a problem

Every time I have a problem, I go to them immediately and they solve it as quickly as possible and explain the solution as well. Thank you, partners of success.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience! A relief.

I am still in the process of building my website, but the experience has been wonderful. The customer support is brilliant, and they are always ready to jump in and help me, even with my silly requests and doubts (building directly on Shopify seemed hard). I totally recommend it, specially if you are a beginner, but as it is has all possible features, it is great for everyone. A relief of an app and an amazing aid.

Honorable mention to the customer service team ;)

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I had an issue with the product variants not displaying properly in other languages. I contacted support, and Zuri was able to fix it for me right away.

14 October 2025
Unprompted review

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