Foxhills Jewellers Reviews 

504
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning selection of jewelry, beautiful gift packaging, and lightning-fast delivery times that consistently exceed expectations. Many people also love the exceptionally friendly and knowledgeable staff who guide buyers seamlessly through every step of their purchase. Furthermore, consumers appreciate the smooth transaction process and great communication provided by the team from start to finish. Some reviewers were not happy with customer service interactions, mentioning unhelpful responses and rigid return policies that lacked flexibility. A few other people also felt that communication was poor, noting issues with product flaws or doubts about item authenticity.

What people talk about most

Product

Consumers find product to be positive, highlighting beautiful jewelry that arrives exactly as described and... See more

Service

Customers consistently note positive experiences with service, highlighting a professional, speedy, and... See more

Delivery service

Clients share satisfaction and positive opinions on delivery_service. Reviewers consistently highlight the... See more

Staff

Customers had positive experiences with staff, highlighting professional, helpful, and knowledgeable service... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a particular ring in a particular size thought I’d seen in on an advert but couldn’t find it on their website. Happily they had a phone number with an actual person on the other... See more

Company replied

Rated 5 out of 5 stars

I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and... See more

Company replied

Rated 5 out of 5 stars

Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewe... See more

Company replied

Rated 5 out of 5 stars

After browsing the web for many weeks I finally settled on a Pandora choker from Foxhills. I called to ask for further photos which was not a problem and they came through to me extremely quickly... See more

Company replied


Company details

  1. #83 of 111 best companies in Jeweller
  2. #7 of 12 best companies in Jewellery Valuer
  3. #24 of 25 best companies in Jewellery Buyer
  4. #24 of 28 best companies in Jewellery Repair Service
  5. #202 of 290 best companies in Jewellery shop
  6. #22 of 28 best companies in Watch repair shop

Written by the company

Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

504 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(504)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a great product at a good price

Bought a great product at a good price. Very pleased and the service and expedition were A1

8 April 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Mike, Many thanks for taking the time to review us, we are pleased to hear you were happy with your order and the service :-)

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery

27 March 2025
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Lisa, Many thanks for taking the time to review us, we are pleased to hear you are happy with our service :-)

Rated 5 out of 5 stars

Lovely

Lovely pair of earrings I would definitely order again… super fast delivery 😊

2 April 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Smeeta, Many thanks for your review, we are pleased to hear you were happy with your earrings :-)

Rated 4 out of 5 stars

Fast buying process arrived beautiful…

Fast buying process arrived beautiful wrapped & packed with a little gift which was a lovely touch
Very pleased with the necklace
Will definitely buy from Foxhills again

20 March 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Jackie, Thank you for your review, we are pleased to hear you were happy with your necklace and overall service. We look forward to seeing you again.

Rated 3 out of 5 stars

I had a necklace clasp re-fitted as it…

I had a necklace clasp re-fitted as it had broken off. I was shocked that the repair cost £45 when the necklace itself was only worth £30.

13 March 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Jennifer,

Thanks for visiting us and for taking the time to review us.

As you know our workshop carefully assesses your jewellery and provide a quote for the work with no obligation to pay anything or to go ahead should you not agree.

We are very competitive with our prices and much cheaper than most high street jewellers.

Our workshop only has highly skilled craftsmen who we entrust with our customers precious items.

The cost of replacement parts and the time to carry out the repair work can on occasions outweigh the cost of the item especially seen with lower value jewellery on occasions.

Thank you for visiting us at Britain's Oldest Jewellers and we hope to see you again soon :-)

Rated 5 out of 5 stars

Delighted with my purchase and service

Loved the fact I was buying from an independent jeweller's with such a long history. Easy purchasing process, quick postage and item arrived beautifully wrapped. My niece was delighted with her 18th birthday gift. I will definitely purchase jewellery from here again. Thank you 😊.

7 March 2025
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Reply from Foxhills Jewellers

Hi Andrea, Thank you for your lovely review. We are so pleased to hear your niece was delighted with her gift, we look forward to seeing you in the future :-)

Rated 5 out of 5 stars

Quick and reliable delivery

Quick and reliable delivery. Very accurate description of bracelet.

5 March 2025
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Reply from Foxhills Jewellers

Hi Jules, Thank you for taking the time to review us and for your feedback. We hope to see you again soon. :-)

Rated 5 out of 5 stars

Lovely staff member who served me on…

Lovely staff member who served me on both occasions. I was emailed when my repair was ready and also reminded. Excellent repair to my chain as well

8 March 2025
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Fiona,

Thank you for taking the time to review us.

We are pleased to hear you had a great experience and you are pleased with your repair and the service you received.

We look forward to seeing you again soon. :-)

Rated 5 out of 5 stars

excellent in every way

excellent in every way, fast delivery , good quality and price

5 March 2025
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Chris, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent service

I found the staff very helpful and friendly. The whole experience was enjoyable.
The manager was extremely knowledgeable, spent time on my problem and didn't give up until the problem was solved.
Most impressive.

Christine Young

26 February 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Colin, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

Great experience

My purchase came the next day and I love it! I did call before I bought it as it was pre loved. Didn't need to as the item was in excellent condition as was stated on the website. Thankyou Foxhills.

6 March 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Fiona, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

Very quick response and kept informed…

Very quick response and kept informed throughout the process of selling my items. Would definitely recommend!

5 March 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Jennifer, Thank you for your lovely review, please let us know if you require our services again in the future :-)

Rated 5 out of 5 stars

Tiffany necklace is beautiful.

Delivery was fast, well packaged. The Tiffany necklace is beautiful, it was a gift for my daughters 40th birthday, we were lucky enough to be in New York for her 30th, so we went into actual Tiffanys and i got her Tiffany earings for her 30th birthday.
The necklace from Foxhills matches perfectly, my daughter loves it.
I also recieved a free gift of mini room scents, which smell devine.
A great online experience, will definately shop with Foxhills again. Thank you.

20 February 2025
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi, We are pleased you were happy with the necklace. Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

Fantastic customer care

Beautifully packaged, super quick delivery and stunning earrings. Would definitely purchase again from this little gem

11 February 2025
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Reply from Foxhills Jewellers

Hi Marna, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

I am very pleased with my purchase

I am very pleased with my purchase, highly recommended to friends and family, fast delivery

27 January 2025
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Carly, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

My daughter whom I bought the lovely…

My daughter whom I bought the lovely Pearl set loved them. Thank you so much for the fast delivery.

29 January 2025
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Mark, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

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