Foxtel Reviews 288

Ok, so after having no-one turn up for a March 4 NBN connection installation (and no email, call nor message), we rang back to re-book.. so on Monday 11th the technician turned up this time and installed the NBN, however it didn't work (Foxtel issues not tech).. I was told to ring Foxtel yet again.. after a lengthy wait on hold, I was told they would resolve the problem within "24-48 hours".. 50 hours later still not internet so I once again rang back, only to have the service centre person it could be another 3 days before the issue is resolved. However with tomorrow being Good Friday and then the Easter weekend, I am thinking "three days" could turn into another 5 or 6 at least.. of not being able to work from home and not being able to use my security cameras and other smart lights and devices. DO NOT get Foxtel NBN. Zero care given by Foxtel for after sales service and problems. I've submitted a complaint to the Telecommunications Ombudsman. Let's see if this gets resolved before next week! Not happy!!

Do not sign up with Foxtel. They are absolutely horrendous to deal with and they make cancelling your subscription as hard as they can. The issue I had with them was never resolved, even after many phone calls to them and hours in total spent on hold. They owe me money but it's not worth the stress to pursue it anymore.

So I tuned in to watch the Saudi F1 race today, due to start at 0930 EST. It is now 10.15 and they still have sailing on. Useless. Really, really useless. This happens all the time, why even bother with a guide if you are never going to broadcast by it? Zero stars for being so utterly useless.

They're pretty bad, and I'm shocked that they can treat people this poorly. Pity I can't post screenshots here, because their customer support is beyond low.

After experiencing financial disadvantage in QLD FLOODS 2022, I recieved a text from Foxtel offering support. The support foxtel gave me was a $15 late fee, but giving me 2 weeks to pay invoice. So I thought yikes..not exactly what I was lead to believe, thanked them anyway.

BUT ...

Four days later I recieved a nasty email informing me that my account was suspended pending total payment until I could 'afford' to pay bill. (But I'll be charged a full invoice anyway, lol).

SO, THATS FOXTEL.

I'm cancelling my service, and making enquiries as to which body or department I can lodge a further complaint with. Absolutely appalling way to treat loyal customers, but they don't seem to care.

My suggestion just go with Netflix..really regret my time with Foxtel.

And the other issue I have is their practices are less than transparent. I rang them about a year ago requesting two packages to be taken off my plan, and they side stepped around the issue claiming it wasn't worth it, with my plan, and I won't be saving any money etc. Considering I don't watch sport and kids, I'm sure I would have saved some money?

Do you record phone conversations Foxtel? Go and have a listen to that one. You might like to use that for future "blooper" training sessions.

Oh, and if you reconsidering their internet...don't bother, too many lags with that one, and not worth the money.

I was not being allowed to download the Foxtelgo app fro an iPhone 11 running software version 15.3.3 and contacted support about the problem. The series of responses I received from them were either irrelevant to the problem, patronizing or plain ignorant of the problem or how to solve it. In the end I gave up. Hopeless and clueless is what Foxtelgo support is.

After many ups and downs over to 20 odd years with Foxtel, I was generally happy until we recently moved house.
Foxtel says all you have to do is contact them. Well good luck trying to do that. On hold for 30+ minutes before gving up on two occassions, I then tried the live chat. They can't even respond quickly on the live chat. Another 30 minutes wasted getting absoultely nowhere made me decide I'd had enough and was going to cancel.
Well I can't even do that! Again on hold for so long I gave up again.
Appears only way to cancel is to just stop paying. I'm sure they'll be quick then to put me on some bad credit list. They should not be allowed to get away with this!!!!

I was watching fox footy on my phone
foxtel go from hospital the Thursday night game and Friday night game iam an essendon fan i started to watch the start of the game and the turned it of on 504 why what was the difference from the other to games thru foxtel go

We have recently disconnected our foxtel, after nearly 20 years, because of the number and length of advertising, some of the advertising on the discovery channel’s go for up to 20 minutes and the volume is twice as loud.
We have now replaced foxtel with Netflix, Stan and Kayo, a lot cheaper and not the lengthy advertising,
I could not recommend to anyone, their advertising is now longer than Free to Air

Foxtel is crap the only thing I watch is the news.......now I can't even get that.....even the bot says "try again later" .....not one more cent from me pal!

Appalling Customer Service -Cancellation
Multiple phone calls to Foxtel to cancel a service. We were either reditected or placed on hold. After 31 mins on hold on a Sunday morning, they disconnected.
No option to cancel on app or website, despite instructions leading you down a rabbit hole to nowhere.
I would never reconnect or recommend them. I have 3 other streaming services that cost less then Foxtel. Why would you bother? 😕

I requested to cancel my service. Got the run around, put on hold, trying to have me just suspend it rather than cancel. I persevered insisting I want to cancel. They would not cancel until 1 months time as the day I called was the first day of the billing cycle so I have to wait another month. I told them I wanted it cancelled/disconnected today and I would like my money that is paid in advance refunded. They told me it is impossible to disconnect today. I asked to speak to a manager and no one available. Told them I am happy to hold and wait - they just left me on hold for an hour and a half. Once someone came to the phone claiming to be the manager and still I got no joy. For good faith - why wouldn't you just assist your customer for the sake of 1 month fee. I was a customer for 5 years but now I will never use Foxtel again. The most terrible customer service ever! If you are considering signing up be aware that firstly it is hard to get through. The technical assistance is lacking any quality. I have only ever gotten through to staff that have thick accents so hard to communicate. Also it is is actually pretty expensive for monthly subscriptions. I would give ZERO stars if that was possible.

Not normally not one to complain however my recent dealings with Foxtel have change my mind, it was the most horrendous customer service experience I have ever had. If your thinking of moving your service think again, nice people however the communication between departments need a little work surely when you talk to different groups in the same company theirs no need to go the name number address reason for you call every time. Come on your making good money spend at little more on training.

Complete joke , been with Austar/foxtel 18 years . Transferred Austar box to foxtel box , no service for a month , called many times and get overseas, have no reception, been sent 2 boxes and many cables but think it is satellite dish. Live in a town with 6,000 people and classed as remote, no technician available. Going to dump this useless company.

The help via the app is hopeless. They did not recognise my account. I gave them my name, address, account number, mobile, email. They did not recognise the phone number and refused to help me. I have been a customer for 20 plus years

The website can not help you, the FAQ can not help you, the Automated Support can not help you, and the Live Support can only pass you from one person to another and will not answer even the simplest of queries.. worst experience ever and the issues remain unsolved... better to just cancel the sub..

Contacted Foxtel for the 6th time this year. Usual problems - service dropping out and IQ3 box works when it wants. Totally unreliable equipment. After lengthy delays on the phone, I finally got a foreign call centre with a person that barely spoke English. Expected me to do all the troubleshooting & “fix” their appalling equipment. Told them to send a technician, because of recurring problems. Told it would be a week. Appalling. Technician finally turns up - plays with box & leads and gets connection going. Tells me their equipment is crap (as if I didn’t know). Three days after visit, the same drop out & disconnection problems start occurring. The most pathetic provider with the most pathetic customer service ever. Do not use. Go to another provider, at a fraction of the price.

Called today to cancel the service my mum had after she had passed away. When explaining to the staff member I was then asked why I didnt call sooner as it had been so long since she had passed (10 weeks) and now there were unpaid charges. Only after I replied firmly that unfortunately this was not the first thing on my mind was I met with any condolences. Foxtel should be ashamed for the culture and type of people they hire.

had an account with foxtel and purchased several boxes. when i did not renew account was still using box for internet connection on old TVs. they recently cut this off so i am unable to use the box for anything without a current account. no warning given. all inthe bin for good. good bye foxtel

Absolute dogs, worst Australian company in Australian history. You'd think during a pandemic where nsw was locked down and lots of people were out of work for months, that an Australian company like foxtel would offer compassion and help their customers. But of course telstra owns foxtel so I guess that's a joke in itself

FOXTEL live chat support was terrible. 30 minute wait then took 10 minutes for them to even look at my account details. I was then given some links which didn't work.
Technician didn't seem to have any idea or care.
A complete waste of time.