Fox Vintage Wholesale Reviews 

190
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Omg I could have cried with happiness at my first bale delivery. So quick, was delivered the very next day and every piece was superb. Can’t wait to order from you again. The quality of the clothing w... See more

Rated 1 out of 5 stars

Won a brand new Carhartt T Shirt on one of their auctions. £8 plus £3.99 shipping. Great. Parcel arrived two days later; its some crappy old thin jumper, that looks like it has come from a charity sho... See more

Company replied

Rated 5 out of 5 stars

I’m new to reselling and have only had a couple of experiences with Fox so far but I’ve been really impressed. First, I bought some items in a live stream auction. The guy running the auction was ve... See more

Rated 5 out of 5 stars

The team at fox are absolutely incredible, holly, Lucas, Josh… my absolute favourite company and stream. Not only are the items brilliant, but they’re all so friendly and helpful. I’ve had 100’s of it... See more

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4.0

Great

TrustScore 4 out of 5

190 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(190)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Really great family run company, so helpful and friendly, I was made to feel feel very welcome and very pleased with the stock that I bought, I will be using them regularly now as they listen to you and get to know what type of products your interested in and flag up when a new shipment of let's say t shirts come in.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

The best in the business

The best in the business. Been using Fox for a number of years now online and in person and have built a great relationship with high quality stock and amazing customer service. Never had any issues and super friendly :)

17 April 2023
Unprompted review
Rated 5 out of 5 stars

BEST IN UK !

excellent customer service!

the products are always qualitative and clean

Sellers are good advice and always try to satisfy you

5/5 ✅

17 April 2023
Unprompted review
Rated 1 out of 5 stars

Horrendous

I received my first order today from here. I’ve been buying & selling vintage for over 10 years and usually stick to the wholesalers I trust but I thought I’d give them a go. Honestly could not have been worse.

The first item out of the bag was modern Zara and what followed only got worse. Modern, grade B/C & huge sizes.
It looks like the rag bin in a charity shop. I’ve asked for a refund.

12 April 2023
Unprompted review
Fox Vintage Wholesale logo

Reply from Fox Vintage Wholesale

Hi Dolly,

Really sorry to hear you're unhappy with the quality of the order you received. Thank you for the feedback, I'll pass this onto our grading team.

I can see that you ordered one of our sale bundles, these items are much lower quality than our normal range which is why they're cheaper.

Please always refer to the product description when ordering so you know what to expect. In any case I can only apologise again if the order didn't meet your expectations.

I can see that you've already been in touch with us and we've collected the stock and refunded you already for this.

I'd like to offer you a 20% off discount code to use on your next order as I hope you can give us another go! Please get in touch with us on 01332 653478 or email info@foxvintagewholesale.co.uk to arrange this.

Thanks,
Ki

Rated 3 out of 5 stars
Fox Vintage Wholesale logo

Reply from Fox Vintage Wholesale

Hi Nils,

I can see you've ordered True Religion jeans from us. Unfortunately we mainly receive small sizes for these so this is what we have to give in the mix.

Apologies if the order didn't meet your expectations. Please let us know if you require a refund for these items.

Thanks,
Ki

Rated 2 out of 5 stars

Quality of clothes

Hi,

A large number of clothes were either unstitched and/or had a whole...which is quite dishearting.

20 March 2023
Fox Vintage Wholesale logo

Reply from Fox Vintage Wholesale

Hi Taimyr,

Sorry to hear you're unhappy with the order.

The bundles you ordered are an A/B mix. This means that some items may have small marks, very small holes, etc. however sometimes things can be missed due to the volume of stock we deal with on a day to day basis so I can only apologise again for this.

If you'd like to return the products in exchange for a full refund you can. We can even collect the goods for you free of charge. Just get in touch with us on 01332 653478 or email info@foxvintagewholesale.co.uk to arrange this.

Thanks,
Ki

Rated 2 out of 5 stars

Not Great...

Ordered Vintage Carhartt Trousers x10 from Fox Wholesale Vintage, unfortunately the quality of these items was very disappointing, especially when paying nearly £20 per item. Over 70% of the items delivered were either worth less than or just about the same amount as to what was paid, clearly not making them a viable option as a reseller trying to make some profit. I contacted Fox's customer service email, and Issy responded fairly quickly. However, no real effort was made to resolve the situation and the only option given was to return the items, which would mean losing out on postal charges etc. This gives me the impression that Fox Wholesale Vintage don't really care about creating long lasting and symbiotic relationships with their customers, which is a real let down. I would definitely think twice before using Fox Wholesale Vintage in future.

15 March 2023
Unprompted review
Fox Vintage Wholesale logo

Reply from Fox Vintage Wholesale

Hi Aaron,

Really sorry to hear you've had a bad experience with us.

Unfortunately the impression that you've taken away couldn't be further from the truth. One of the main things we aim to achieve is long lasting customer relationships as without the many returning customers we have, our business is nothing.

We always ensure all items sent to our customers are profitable however we do have to give a mix of styles including jeans, carpenter etc. which was stated on the listing description. The variation of styles means that some styles may be more profitable than others however as a whole, we are sure there is considerable profit to be made.

We're always happy to offer our customers a goodwill gesture and do our best to resolve any issues however as explained, you had already received a 10% discount on this order meaning the trousers were £14.40 per piece and we were therefore unable to offer further discount but we'd happily accept the return.

In response to your previous comments:

"Please only supply workwear trousers and jeans (not chinos) in mens sizes W30" and above in grade A/B condition. If not I will have to leave a negative review and return the items."

As a company we're not inclined to make an order considerably better than our usual standard because the customer threatens to leave a bad review. The listing for the Carhartt pants is sold as a mix of sizes & styles because this is what we receive directly from our suppliers.

As previously stated, please feel free to return the order and we'd be happy to supply a full refund. We're also happy to raise a free DPD collection so there's no additional cost on your end. Please get in touch with us via phone 01332 653478 or email info@foxvintagewholesale.co.uk to arrange this.

Thanks,
Ki

Rated 5 out of 5 stars

Visited Fox for handpick

Visited Fox for handpick.
Was assisted by Lucas, what an absolute gent! Went out of his way to help and nothing was too much trouble.
I will definitely be back!

19 February 2023
Unprompted review
Rated 5 out of 5 stars

Great quality stock and service

I've made two orders from this company and I have been a happy customer both times. After fishing around and looking for a quality vintage clothes wholesaler I'm glad I pulled the trigger with this company.
They keep you up to date with your order, delivery times are fast and its a great feeling opening up a box of fantastic stock. I will be ordering again in the future.

7 February 2023
Rated 4 out of 5 stars

got a raw sack of animal print tee's…

got a raw sack of animal print tee's got some really nice pieces and overall very happy!😊 only reason not 5* star a few of them were in bad condition. however i understand anything can be expected!

8 February 2023
Rated 1 out of 5 stars

Dirty clothes

I received damaged, dirty clothes with sweat stains.

2 February 2023
Fox Vintage Wholesale logo

Reply from Fox Vintage Wholesale

Hi Seif,

Sorry to hear you're unhappy with your order. I can see that you ordered one of our end of the line bundles. These bundles are lower quality sale / clearance stock which is why they are much cheaper than our usual bundles. All defects are listed on the item listing descriptions including marks and stains to items so please ensure you read the listing carefully.

Our number one priority is to ensure customers are happy so if you'd like to get in touch please email info@foxvintagewholesale.co.uk or call us on 01332 653478 and we'd be more than happy to sort out a full refund for you.

Thanks,
Ki

Rated 1 out of 5 stars

Most of them are grade B not A as they claimed

Most of them are grade B not A! Most of them got stains and marks that I couldn't washed or anything. I am absolutely disappointed. I will never again order anything from this site.

9 January 2023
Fox Vintage Wholesale logo

Reply from Fox Vintage Wholesale

Hi Hussein,

I'm really sorry to hear you're unhappy with the quality of the order. On our bundle listings we do specify the sort of grade you can expect to receive in the bundles which most of the time is very accurate. Unfortunately, due to the high volume of stock we go through on a day to day basis sometimes things can be missed so I can only apologise if the bundle didn't meet your expectations in this instance.

If you'd like to get in touch with us by email at info@foxvintagewholesale.co.uk or by phone on 01332 653478 please do and we'd be more than happy to resolve this issue for you.

Thanks,
Ki

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