The products are good but the production lead time (3-5 weeks) is problematic to my own production logistics. Communication is often poor. My last email inquiry on order status went unanswered. I'v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This shipment was a little late, it normally comes in 2 days, guess they are backed up. I feel secure knowing these masks come with a certificate of authenticity and they have a snug fit, even on my... See more
Company replied
If you work in a lab, you need Foxx's products. For years, my lab wasted time and money before getting Foxx's leak-free spigots. The only carboy spigot I've ever found that does not leak. They also ca... See more
Company replied
Exxceptionally quick delivery. Items arrived well packaged in sturdy boxx. Exxactly what I ordered. No items were mixxed up. Great exxperience. Exxtremely happy customer. Exxcited to place another... See more
Company replied
Company details
Written by the company
Headquartered just north of Boston, Foxx Life Sciences is a privately held, global supplier to the research, pharmaceutical, and biotechnology markets. Foxx is proud to sell and promote an extensive line of high-quality, custom single-use systems (SUS) including tubing, bag, bottle, flask and carboy assemblies, filtration, fluid management, and laboratory safety products. In addition to the Foxx product line of nearly 4,000 products, the company distributes an additional 2,000 products from Borosil, Ami Polymer, Abdos, and CPC. Quality focused, Foxx maintains ISO 13485 (certified since 2010), ISO Class 7 cleanrooms, and 3 locations worldwide. Our Product lines include Biotech and Pharmaceutical Single Use, Laboratory Equipment, Supplies and Services, Including Lab Filtration, Carboys, Bottles, Flasks, Lab Safety Products, Vacuum Traps, Solvent Waste and Borosil Glassware.
Contact info
6 Delaware Drive , 03079, Salem, United States
- 603-890-3699
- sales@foxxlifesciences.com
- foxxlifesciences.com
4.5
Excellent
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online shopping and checkout was easy…
Online shopping and checkout was easy and efficient. Delivery time was a bit too long.
30 December 2019
Unprompted review
A must buy
If you work in a lab, you need Foxx's products. For years, my lab wasted time and money before getting Foxx's leak-free spigots. The only carboy spigot I've ever found that does not leak. They also can fit on other carboys, but Foxx rectangular carboys with special caps are highly superb.
19 November 2019
Unprompted review
Reply from Foxx Life Sciences
We love hearing how products we developed to solve lab problems, are actually helping solve lab problems! Leaky carboys can be a nightmare, hazardous and costly. Glad you like Foxx's carboys and caps, too!
Top of the line
Products are top of the line and at a great price-point.
14 November 2019
Unprompted review
Reply from Foxx Life Sciences
Glad to hear you like Foxx's products and pricing! We truly appreciate your sharing, as we aim to provide laboratory solutions that really work, and at an affordable price.
Reply from Foxx Life Sciences
Thank you for reviewing Foxx Life Sciences. We are very glad to hear you were happy with our delivery and selection!
Innovative Products
The products are truly innovative and developed keeping in mind the requirements of customers.
Extremely customer centric company and I have seen their team develop excellent relationships with clients.
24 October 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for your review! We truly appreciate your feedback, Apurv.
Great product and service!
16 September 2019
Unprompted review
Reply from Foxx Life Sciences
Your review of our lab supplies and service is greatly appreciated! Thank you for sharing your experience with Foxx Life Sciences.
The website gives no information on…
The website gives no information on lead times or if an item is a stock item or a custom item. I placed an order several weeks ago and they charged our credit card but one of the items turns out to be custom; it's still not here and I have had to contact them for more information. So far, the purchasing experience with this company is pretty poor; however, my end users must want the products.
12 September 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for your input. Your feedback has been very beneficial in implementation of website and internal operation improvements that are currently in process. We strive daily to ensure our product demand and customer needs are met as quickly as possible. Thank you, again, for your input.
thanks and regards
7 September 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for your review! We appreciate your feedback and any input you may have.
Great Products
Foxx is a highly energetic and motivated company with a variety unique and standard products. Great people to talk with and knowledgeable about their products and very easy to do business with.
28 August 2019
Unprompted review
Reply from Foxx Life Sciences
We are humbled by your kind words! We take great pride in our laboratory equipment, as we are excited to help labs continue the vital work they do, in a safe manner. We look forward to continuing our business relationship. Thank you for your review!
GOOD QUALITY PRODUCTS
28 August 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you very much for your review! We are honored that you like our lab supplies and we look forward to continuing to do business with you.
Very poor communication regarding…
Very poor communication regarding interruption of supply (change of manufacturing location for Foxx).
28 August 2019
Unprompted review
Reply from Foxx Life Sciences
Your review is very much appreciated, as we seek to gather feedback on customer experiences so that we can identify areas to improve upon. We are very sorry you felt communication was poor. Our goal is to supply you with the most innovative, quality lab equipment available in the USA and if we fall short in any area, we do apologize. Please feel free to reach out to me if there is something I can help you with further; Shannon.Russo@FoxxLifeSciences.com
Never again.
I ordered an item for my wife's birthday. I was contacted way after the time it was supposed to arrive and informed the item could not be sent. By this time it was too late to order something else. This site cannot be relied on and has lost my business.
23 August 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for sharing your review with us! We truly apologize for the mistake that occurred, and we would love the opportunity to make it up to you. Please feel free to email me at Shannon.Russo@FoxxLifeSciences.com
Major backorder on filters for a…
Major backorder on filters for a ridiculous amount of time.
22 August 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for your review! We are so sorry for the delays being experienced. As a manufacturer of products designed to solve lab problems, we certainly don't want to create any. With your help, we are pinpointing issues, and making strides to continually improve so we can meet the level of high demand our lab equipment receives. Thank you, once again, for providing feedback!
Reply from Foxx Life Sciences
Your review of Foxx Life Sciences is greatly appreciated, as we are learning of areas in need of repair.
Fact is, we have more demand than supply, but we are working hard each day to balance the process. Thank you, again, for reviewing us. We are happy you think our lab products are great!
Good source for plasticware.
21 August 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for reviewing Foxx! Your input is greatly appreciated. We are so happy you like our line of laboratory plastics!
Reply from Foxx Life Sciences
Thank you for your review! We truly appreciate your input, and are glad you like our lab products!
The products are good but the…
The products are good but the production lead time (3-5 weeks) is problematic to my own production logistics. Communication is often poor. My last email inquiry on order status went unanswered. I've been forced to make a larger purchase to ease delays on my end in the future. Sounds simple but this pinches my bottom line. I'd likely order elsewhere except no one else makes the product I'm purchasing.
9 July 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for your review! Your input is extremely valuable as we grow and discover areas we need to improve. We apologize for any delays, yet are ecstatic to hear you like our lab products!
With hopes of shedding a little light; Foxx Life Sciences is fairly new, but due to manufacturing truly innovative lab supplies, we've experienced unheard of growth (40% for 6 of the past 7 years, 50% already this year). We are honored and grateful, yet along with this growth naturally follows increased need. More stock, labor to build stock, systems, processes, etc. as once non-existent needs develop daily.
Our literal biggest problem is getting more orders than we have stock, but that is a good business problem to have! We face exciting, yet humbling challenges, but the belief in our products motivates us. And, we hope our customers will share this journey, as they deserve optimal service, along with the best lab products.
The bottle has sufficient capacity
19 June 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for your review. We truly appreciate your feedback. We love our Autofil Bottle Top Filters, Too! Learn More: https://www.foxxlifesciences.com/products/1102-rls?variant=11850545219
Find other sources
From a Purchasing perspective, a pretty backwoods approach as a supplier. Your credit card is charged the moment they receive the order rather than charging at shipping as is the norm for most vendors. Once you've paid, be prepared to wait half a year or better for your order to be complete.
I can't speak of their products from a scientific perspective so my review is limited to accounting practices only. Unless they have something unique that you really, really need, I recommend finding another source.
13 June 2019
Unprompted review
Reply from Foxx Life Sciences
Thank you for your review. We truly appreciate your feedback, as we want to know if there is anything we can be doing better for you. We apologize for any issues experienced during checkout or shipping, and we are working to resolve this matter. If you have any questions, meanwhile, please feel free to contact us directly at 603-890-3699 or sales@foxxlifesciences.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.