Foxy Locks Hair Extensions Reviews 

7,030
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, most reviewers were somewhat happy with their experience overall. Many people frequently mention that the hair extensions are extremely soft, very comfortable to wear, and look completely natural. Consumers also deeply appreciate the outstanding quality of the diverse haircare range, beautiful packaging, and wonderful lasting fragrances. Some reviewers were not happy with unexpected delivery delays, long waiting times, and persistent issues regarding missing parcels. A few other people also felt that customer support was completely unhelpful when attempting to resolve these operational problems. Additionally, several customers noted major discrepancies regarding color accuracy when compared directly to the online pictures displayed.

What people talk about most

Product

Users describe ambiguous interactions with product, while many customers praise the incredible hair quality,... See more

Quality

Clients share positive opinions on quality, highlighting that the hair extensions are soft, thick, and look... See more

Order

Customers expressed deep disappointment and frustration regarding significant delays, unfulfilled deliveries,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as while some reviewers report that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great hair and the ponytail stays in place well. I did however end up cutting off the hair that wraps around the clip and velcro as I found it very difficult to keep in place and keep tidy, (was easi... See more

Company replied

Rated 5 out of 5 stars

Foxy Locks gift box is lovely, I gave it to my daughter-in-law for her birthday, she loved it. The scent is beautiful in all the shampoo, the conditioner, the hair perfume and the shine spray. The h... See more

Company replied

Rated 5 out of 5 stars

Foxy Locks is hands down the best quality I’ve found anywhere. The thickness of the hair is unmatched by other brands and they are super comfortable. I also found the customer service team really help... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant product, most oils send my hair greasy which I don’t have. But Foxys Gold oil is just wow, nothing can beat it. Also ordered the best silver shampoo/conditioner out there just the... See more

Company replied


Company details

  1. Hair product shop
  2. also in
  3. Beauty product supplier
  4. Beauty supply store
  5. Hair extensions supplier
  6. Hair Salon

Written by the company

Foxy Locks is a female founded hair extensions brand, established in 2009. For over 16 years, we’ve specialised in premium, double drawn human hair designed to look natural, feel great and last. We offer clip in, tape in and ponytail extensions, all created to maintain thickness from root to tip. Our luxury haircare line is a fan favourite. We work closely with trusted suppliers and genuinely care about quality, consistency and how our hair and products perform in real life, not just in photos. We’re an independent brand with a long-standing, loyal customer community, and we know that buying hair online can feel like a big decision. Our team is always happy to help with colour matching, application advice, aftercare, or any questions before or after you order. We read every review, value honest feedback, and are always working to improve. If something isn’t quite right, please reach out – we’re a caring team of people and we’ll do our best to help. Thank you for supporting Foxy Locks and being part of our journey.


Contact info

3.3

Average

TrustScore 3.5 out of 5

7k reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(7,030)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid for seamless clips in in shade…

Paid for seamless clips in in shade cinnamon ginger, have used extensions for years and these are by far the worst quality I’ve ever used. Loads of black hair mixed in, the hair matts terrible, definitely don’t think these are 100% human remy they seem like a synthetic mix, expect better from a professional hair company

15 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a full head of hair

I ordered a full head of hair, the colour was completely different as advertised and the hair was shockingly thin. Especially for a double wefted full head. I returned my order over 3 weeks ago, i have still not received a refund but instead been sent an email invoice where they have taken £10 off my refund for no reason at all? I have emailed again as the refund has still not been processed. Please don’t waste your time. Shocking

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, super helpful customer service, and the best quality extensions I’ve ever used. And I’ve tried all the top brands. These are by far the best

4 June 2026
Unprompted review
Rated 5 out of 5 stars

The best clip ins

The best clip ins, the hair is incredible quality and lasts a year. The seamless tracking makes them sit perfectly on your head. I get so many compliments on my hair and I also love their haircare range.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

faulty wand

I have fine, thin hair so curls usually hold really well, but not with the wand I purchased from foxy lock. This was the response which unfortunately offered absolutely no help at all, stuck with a product that dosen't work now "Unfortunately we don't know why the curls won't be holding for you, especially with using these products and techniques. This isn't a fault with the curling wand and as we aren't professionals we can't recommend other options for you to try. I am sorry we couldn't be of more help on this occasion.
"

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service and awful hair

Awful customer service and awful hair. Would not recommend. ordered blonde clip ins and 1-2weeks after I had they they were frizzy and dry so i contacted the retailer to ask why because they had barely been worn. They advised me to wash them and put a hair mask on them. I tried this but still the hair continued to get worst and it became discoloured and dry depsite only wahsing once and only heat styling twice since having them! I then emailed again saying they ahd deterioted more and they said my case had been closed and they couldnt do anything. Meanwhile i had provided proof of all the issues.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer support 5 stars!

Customer support 5 stars!! They were very helpful and I couldn’t recommend them enough.

Thank you for my amazing extensions !

3 June 2026
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Sofia,

Thank you so much for your lovely review 🤍

We're delighted to hear that you had such a positive experience with our Customer Care Team. Providing exceptional support is just as important to us as creating beautiful hair, so your kind words truly mean a lot.

Most importantly, we're so happy you're loving your extensions. Thank you for your recommendation and for choosing Foxy Locks.

With love,
Foxy Locks x

Rated 5 out of 5 stars

Great customer service

I had issues with my extensions being on a pre order. I contacted the customer service team through the foxy locks WhatsApp and they were amazing! They got me the same shade in a different length and after explaining I was due to go on holiday in 2 days, shipped it that day so that they arrived the next morning. Thank you so much ☺️

1 June 2026
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Beth,

Thank you so much for your lovely review 🤍

Whilst we're sorry your original choice was on pre order, we're so pleased our Customer Care Team could help find the perfect alternative and get your order to you in time for your holiday.

We always do our very best to support our customers when plans are time sensitive, so we're delighted we could arrange a solution that worked for you and ensure your hair arrived the very next morning.

We hope you had the most amazing holiday and loved wearing your Foxy Locks hair.

With love,
Foxy Locks x

Rated 5 out of 5 stars

Excellent

I've been buying extensions from Foxy Locks for 16 years nothing but quality hair, and this ponytail was fantastic! It's so full and soft. Wore it last week at my sister's wedding. 🤍

11 May 2026
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Yaz,

Thank you so much for your wonderful review and for being part of the Foxy Locks family for 16 years 🤍

Your loyalty and support over the years truly mean the world to us. We're so happy to hear you loved your Ponytail Extension and that it felt full, soft and wedding ready for such a special occasion ✨

Knowing Foxy Locks was part of your sister’s wedding day makes us incredibly proud. We hope you felt absolutely beautiful wearing it 🤍

Thank you again for your continued trust in us after all these years.

With love,
Foxy Locks x

Rated 5 out of 5 stars

Ordered clip in deluxe hair extensions…

Ordered clip in deluxe hair extensions and wow unreal best hair Iv had! The quality and thickness is amazing! Will definitely buy again, thank u girls🤩🤩

22 May 2026
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello Shannon,

Thank you so much for your amazing review 🤍

We absolutely love hearing this! We're thrilled that you're loving your new Foxy Locks and that the quality and thickness exceeded your expectations.

Creating luxurious, full, beautiful hair is exactly what we’re passionate about, so your kind words mean the world to our team. We’re so grateful for your support and can’t wait to welcome you back for your next set 🦊🤍

With love,
Team Foxy Locks x

Rated 1 out of 5 stars

What happened to foxy locks?

I used to order from Foxylocks a lot over the years and the colour and service has always been spot on.
A few months ago though, I ordered my usual silver fox extensions and when they arrived, they were yellow and not silver fox at all. They were quite thin and shiny aswell.. I’d already read a few reviews with people saying the same thing but I assumed it was a mistake. It seems like they’ve changed the colour though..

I tried to order some more in 20”and with more hair, and was told afterwards that they were pre order and it can take up to 6 weeks for delivery. That was fine with me so I waited and the 6 weeks passed. I contacted them around 8 weeks and got told they are coming into stock in another week or so. That time passed and so I contacted the again to get told the same thing - another 2 weeks. It’s now been almost 3 months and they’ve stopped replying to my requests for a refund. Really disappointing as this company used to be so good and the hair was lovely too

I’ve opened a case with paypal so hopefully will get my money back soon

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I am in absolutely love with my hair

I am in absolutely love with my hair.
I got cancer and lost lots of my hair. Have had bonds and wefts (spending a fortune) and nothing had compared to this hair.

The feeling is amazing, the length is perfect and I feel amazing. My son said you couldn't tell the difference in my own hair (of what's left underneath) to this.

I want more ❤️

I'm so greatful to have found Foxy Locks, on my journey or my hair growing back.

27 May 2026
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Thank you so much for sharing this with us.

Firstly, we’re sending you so much love on your hair growth journey. Reading that Foxy Locks has helped you feel amazing again honestly means the world to us. ✨

There’s nothing better than hearing that your hair feels natural, blends perfectly and gives you that confidence back - especially after everything you’ve been through. And the fact your son couldn’t tell the difference between your own hair and your extensions… that is the ultimate compliment.

Thank you for trusting us with such an important part of your journey. We’re beyond grateful you found Foxy Locks too… and we can’t wait to help you get even MORE hair goals fulfilled ❤️

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

The most amazing product ever

The most amazing product ever. I highly recommend. The quality is absolutely perfect I couldn’t fault it. Well worth the money. The hair quality is so soft and beautiful and silky. The wefts are extremely comfortable to wear. The colour match is insane!
I have used this company for years and would never use a different one.

18 May 2026
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Neelam,

This was such a lovely review to read, thank you so much.

Hearing that you’ve trusted us for years and wouldn’t use another brand honestly means the world to us. We’re so pleased you love the softness, comfort and colour match, we put so much care into making sure the hair feels as beautiful as it looks.

“Couldn’t fault it” is the biggest compliment we could ask for 🖤

Thank you again for your continued support.

Imogen Fox & the Foxy Team 🖤

Rated 5 out of 5 stars

Best copper extensions!

I’ve been ordering my extensions from foxy locks for years. I love the quality of the hair and they carry the perfect copper red for my hair spot on.

21 April 2026
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Vanessa,

Thank you so much for your lovely review.

We’re so happy to hear you’ve been ordering from Foxy Locks for years and that you’ve found your perfect copper shade with us. Colour matching reds and coppers can be so difficult, so hearing it’s spot on for you honestly means so much.

We really appreciate your continued support.

Imogen Fox & the Foxy Team 🖤

Rated 5 out of 5 stars

Love the professional of brand the…

Love the professional of brand the price are normal and the quality of hair very good.

Highly recommend.

21 April 2026
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Teuta,

Thank you so much for your lovely review.

We’re so pleased to hear you’re happy with the quality of the hair and feel Foxy Locks offers good value. It means so much to know you’d recommend us.

We really appreciate your support.

Imogen Fox & the Foxy Team 🖤

Rated 4 out of 5 stars

Great hair!

Great hair and the ponytail stays in place well. I did however end up cutting off the hair that wraps around the clip and velcro as I found it very difficult to keep in place and keep tidy, (was easier to not have it and use a scrunchy instead). Although I purchased the shorter extensions, I did find that the weight of the ponytail really hurt my roots after a few hours (with beauty comes sacrifice I guess 😄) ...
That said, in all, it looked great, stayed secure and I recieved lots of compliments 😊

21 April 2026
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Laura,

Thank you so much for taking the time to leave such helpful feedback.

We’re really pleased to hear you loved the look of the ponytail, that it stayed secure and that you received lots of compliments.

With clip in ponytails, the base makes such a difference. We always recommend securing your own ponytail as firmly as possible first, ideally with a strong hair tie, so the clip and wraparound section have a solid base to hold onto. If there’s any looseness at the base, it can cause pulling or make the wrap harder to keep neat. It can take a little practice, but once it’s secured properly it should feel much more comfortable.

Thank you again for your support.

Imogen Fox & the Foxy Team 🖤

Rated 5 out of 5 stars

The girls were very helpful and…

The girls were very helpful and answered all my questions. Great service and great product.

14 April 2026
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Skye,

Thank you so much for your lovely review.

We’re so pleased to hear the girls were helpful and able to answer all your questions. It means a lot to know you were happy with both the service and the product.

We really appreciate your support.

Imogen Fox & the Foxy Team 🖤

Rated 5 out of 5 stars

​Foxy Locks has been a major part of my…

​Foxy Locks has been a major part of my life for fifteen years. I first found them at 17 (I’m now 32) when my mother owned a salon and I was in beauty school myself. She actually bought me my very first set.

​When I was 22 and struggling with mild alopecia during my pregnancy, Foxy Locks kept my confidence intact. Later, at 28, after losing both my mother and my daughter, I found these extensions to be a strange but wonderful comfort—helping me feel like I was somehow staying close to them and the memories we shared.

​Thank you, Imogen, and thank you Foxy Locks, for being one of the few things that have consistently brought me comfort through it all

Paige

16 July 2025
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Paige,

I honestly don’t know what to say other than thank you. This is one of the most moving reviews we’ve ever received.

To know Foxy Locks has been part of your life for fifteen years, through beauty school, your first set from your mum, your pregnancy, and moments of such deep loss, means more than I can properly put into words.

I started Foxy Locks hoping to help women feel more confident, but messages like this remind me that hair can mean so much more than how it looks. It can hold memories, comfort, confidence and connection.

Thank you for sharing something so personal with us. I’m truly honoured that Foxy Locks has been a small part of your story.

With love,

Imogen Fox & the Foxy girls 🖤

Rated 5 out of 5 stars

The best hair extensions

Incredible as always used this brand for the past 5 years or more now hair is always thick and beautiful

7 April 2026
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Katie,

Thank you so much for your support over the past 5 years. Loyal customers like you genuinely mean the world to us.

We’re so happy to hear your hair is always thick, beautiful and living up to expectations every time. That consistency is something we work incredibly hard for.

Thank you again for continuing to choose Foxy Locks.

Imogen Fox & the Foxy girls 🖤

Rated 5 out of 5 stars
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Amanda,

Thank you so much for your lovely review.

We’re so happy to hear our tape extensions are the best you’ve ever used. That is such a huge compliment and means so much to us.

Thank you again for choosing Foxy Locks.

Imogen Fox & the Foxy girls 🖤

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