Great hair and the ponytail stays in place well. I did however end up cutting off the hair that wraps around the clip and velcro as I found it very difficult to keep in place and keep tidy, (was easi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Foxy Locks is a female founded hair extensions brand, established in 2009. For over 16 years, we’ve specialised in premium, double drawn human hair designed to look natural, feel great and last. We offer clip in, tape in and ponytail extensions, all created to maintain thickness from root to tip. Our luxury haircare line is a fan favourite. We work closely with trusted suppliers and genuinely care about quality, consistency and how our hair and products perform in real life, not just in photos. We’re an independent brand with a long-standing, loyal customer community, and we know that buying hair online can feel like a big decision. Our team is always happy to help with colour matching, application advice, aftercare, or any questions before or after you order. We read every review, value honest feedback, and are always working to improve. If something isn’t quite right, please reach out – we’re a caring team of people and we’ll do our best to help. Thank you for supporting Foxy Locks and being part of our journey.
16 Marsh Lane Industrial Estate, TR27 5JR, Hayle, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The silver fox colour is not silver has a lot of warmth and when you try and colour/tone them it grabs to certain bits and other bits won’t tone totally wasted my money
these are the best extensions i have owned , they are so soft and silky and the colour matched me perfectly, i wear them for 12 hours + a day and i have little to no knots which is amazing compared to clip hair. they were pricey but so worth the money as they look so amazing and make me feel amazing. i wouldn’t buy anywhere else now. i wish the box they came in was bigger and longer so id have a good place to store them but i still think they are my best purchase of the year so far
I received my shampoo and conditioner and tried it today it smells amazing and left my hair extensions feeling wonderful. I will be purchasing some more of your products pretty soon .thanks again .
The extensions weren’t looking as good as I thought. Not as smooth, fine hair sticking out the whole length. Milk + Blush is definitely better.
Amazing experience superb customer service , fabulous product
Thank you so much 😊
i love this brand, this will be my 3rd purchase from them! WOULDNT go anywhere else, hair in amazing quality so soft and glossy, colour match is very easy to do. Get so many compliments on my hair and told it looks like my own hair!
Really upset did not receive my order after it was signed for by Royal Mail themselves and left and wanted a replacement or refund told to wait 28 days was happy to do so then told that nothing they can do after the 28 days really upset lost my money !!!!!! Feels really wrong will not use again and do not advise! Go elsewhere and hope this happens to no one else!
Extensions were great quality and came with a free gift, however did not match my hair colour. Refund was sorted quickly and with great customer service
I have been using theses tapes for 5 years and the quality it’s 5 star - along with there product which keep the hair in such good condition- the blend is spot on - thank you foxy locks
Usually foxy locks are my go to place for clip in hair extensions for myself. As I am fitting others hair extensions I usually don’t have time to do my own but I’ve been ill for a while and thought I’d treat myself and do tape ins.i selected medium hair which said 3-4 packs of 20 pieces price £247. this price I normally pay for the clip ins which give me a full head of hair. they arrived today and I can say I’ve never felt more let down! I received a tiny box with 20 pieces of hair and I’d paid £247!! As I buy hair on the regular I know that this price for 20 bits of hair is extortionate!! For years I have recommended this company to everyone and I’ve been a very loyal customer but after receiving todays order I contacted customer service to see where the rest of the hair was and I was informed I’d have to order more hair and the price is £247 for 20 pieces of hair! So say you need 60 for a full head, that’s £741 and that’s before you would pay someone to fit them!! Lucky I can do my own but not for that price!!! Off to the post office to return immediately!!
I’m really disappointed in the lack of customer service. There has been an order processing through Klarna for £166.50 which affects the total I owe. After speaking with Klarna customer service they explained it’s the merchant that needs to cancel this and remove it. This has been on my Klarna account since 2020. I’ve emailed customer support on Monday with screenshots from my Klarna chat and still haven’t had a response from Foxylocks customer service. I would appreciate if someone to assist me with this as this is affecting my credit score too.
Excellent customer service. Product is of good quality, and delivery is extremely speedy, as well as beautifully packaged. Highly recommend 🫶🏼
They sent missing wefts and accused me of lying. If I was satisfied with my purchase, why would I lie and say there were wefts missing? I will not purchase from them again and stick with glam seamless. The invisible wefts I did receive stick out when on top of the head also. I would avoid them at all costs!

Reply from Foxy Locks Hair Extensions
My favourite extensions by far! They are thick and such great quality. Easy to clip in and do not cause any damage to natural hair. I have order two times in the past 4 years and just ordered my third!

Reply from Foxy Locks Hair Extensions
I purchased one 80g 20”weft of ombre hair
Scammers they damage the hair to deny refunds

Reply from Foxy Locks Hair Extensions
How dare foxy locks say my review is fake. Not as fake as their hair extensions.
Hundreds of pounds taken of me for hair extensions that were of the lowest quality.
Are they aware that trustpiolt took my review of and I then had to go through all my bank history to see when I purchased the hair extension to allow a review.
Of course they are as they date I provided here would come up on their system.
Think it's also quite dodgy that this site I once trusted but do not any more asked for proof of the hair extensions purchase.
Oh yes I just randomly wright reviews about hair extensions I know nothing about. Ridiculous I should go further with this as I said it cost me hundreds

Reply from Foxy Locks Hair Extensions
I ordered my beautiful foxy locks 2 days ago and they arrived today!! The quality of the hair is the best I have purchased yet and they are absolutely stunning! I would highly recommend anyone thinking of purchasing from foxy locks to definitely do so. They arrived in a beautiful box also with a sample piece included. The customer service alone is a 10/10. I am extremely happy with my order! 😁

Reply from Foxy Locks Hair Extensions
My first time buying a ponytail from foxylocks and I love it ! thank you so much ❤️

Reply from Foxy Locks Hair Extensions
I've used Foxy locks for 10-12years. The hair is amazing quality. It doesn't shed, the hair feels so, so soft and comes looking and feeling silky and shiny- very beautiful. The packaging is also lovely so arrives brilliantly presented. I've dyed these extensions many, many times and they always take wonderfully so they really are top tier and well worth the money.

Reply from Foxy Locks Hair Extensions
Absolutely love my foxy locks.
I’ve been buying since 2021, never had any issues. The hair is amazing quality. I purchased a hanger for my ponytail extensions & a protective bag which is so useful to transport when I’m going away.
I’m always chuffed with FL & they last me ages

Reply from Foxy Locks Hair Extensions
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.