Foxy Locks Hair Extensions Reviews 

7,030
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptional quality, incredible thickness, luxurious softness, and natural look of the hair extensions, often noting how well they blend. Many people also appreciate the wonderful fragrance of the hair care range, the beautiful packaging, and overall very pleasant shopping experiences. Some reviewers were not entirely happy with unexpected delivery delays, extended pre-order wait times, and items failing to arrive on schedule. Conversely, a small portion of people felt that customer support was unhelpful and unresponsive when trying to resolve missing parcels or return issues.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers praise the incredible quality, amazing... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the hair extensions feel... See more

Order

Users describe profound disappointment regarding their order experiences, highlighting severe delivery delays... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe the support team as... See more

Delivery service

Reviewers share mixed feedback about the delivery service, as some consumers highlight quick shipping times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great hair and the ponytail stays in place well. I did however end up cutting off the hair that wraps around the clip and velcro as I found it very difficult to keep in place and keep tidy, (was easi... See more

Company replied

Rated 5 out of 5 stars

Foxy Locks gift box is lovely, I gave it to my daughter-in-law for her birthday, she loved it. The scent is beautiful in all the shampoo, the conditioner, the hair perfume and the shine spray. The h... See more

Company replied

Rated 5 out of 5 stars

Foxy Locks is hands down the best quality I’ve found anywhere. The thickness of the hair is unmatched by other brands and they are super comfortable. I also found the customer service team really help... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant product, most oils send my hair greasy which I don’t have. But Foxys Gold oil is just wow, nothing can beat it. Also ordered the best silver shampoo/conditioner out there just the... See more

Company replied


Company details

  1. Hair product shop
  2. also in
  3. Beauty product supplier
  4. Beauty supply store
  5. Hair extensions supplier
  6. Hair Salon

Written by the company

Foxy Locks is a female founded hair extensions brand, established in 2009. For over 16 years, we’ve specialised in premium, double drawn human hair designed to look natural, feel great and last. We offer clip in, tape in and ponytail extensions, all created to maintain thickness from root to tip. Our luxury haircare line is a fan favourite. We work closely with trusted suppliers and genuinely care about quality, consistency and how our hair and products perform in real life, not just in photos. We’re an independent brand with a long-standing, loyal customer community, and we know that buying hair online can feel like a big decision. Our team is always happy to help with colour matching, application advice, aftercare, or any questions before or after you order. We read every review, value honest feedback, and are always working to improve. If something isn’t quite right, please reach out – we’re a caring team of people and we’ll do our best to help. Thank you for supporting Foxy Locks and being part of our journey.


Contact info

3.3

Average

TrustScore 3.5 out of 5

7k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.3

All reviews

(7,030)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

these are the best extensions i have…

these are the best extensions i have owned , they are so soft and silky and the colour matched me perfectly, i wear them for 12 hours + a day and i have little to no knots which is amazing compared to clip hair. they were pricey but so worth the money as they look so amazing and make me feel amazing. i wouldn’t buy anywhere else now. i wish the box they came in was bigger and longer so id have a good place to store them but i still think they are my best purchase of the year so far

22 April 2025
Unprompted review
Rated 5 out of 5 stars

i love this brand

i love this brand, this will be my 3rd purchase from them! WOULDNT go anywhere else, hair in amazing quality so soft and glossy, colour match is very easy to do. Get so many compliments on my hair and told it looks like my own hair!

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Really upset did not receive my order…

Really upset did not receive my order after it was signed for by Royal Mail themselves and left and wanted a replacement or refund told to wait 28 days was happy to do so then told that nothing they can do after the 28 days really upset lost my money !!!!!! Feels really wrong will not use again and do not advise! Go elsewhere and hope this happens to no one else!

20 January 2025
Unprompted review
Rated 1 out of 5 stars

£247 for 20 pieces of hair

Usually foxy locks are my go to place for clip in hair extensions for myself. As I am fitting others hair extensions I usually don’t have time to do my own but I’ve been ill for a while and thought I’d treat myself and do tape ins.i selected medium hair which said 3-4 packs of 20 pieces price £247. this price I normally pay for the clip ins which give me a full head of hair. they arrived today and I can say I’ve never felt more let down! I received a tiny box with 20 pieces of hair and I’d paid £247!! As I buy hair on the regular I know that this price for 20 bits of hair is extortionate!! For years I have recommended this company to everyone and I’ve been a very loyal customer but after receiving todays order I contacted customer service to see where the rest of the hair was and I was informed I’d have to order more hair and the price is £247 for 20 pieces of hair! So say you need 60 for a full head, that’s £741 and that’s before you would pay someone to fit them!! Lucky I can do my own but not for that price!!! Off to the post office to return immediately!!

3 March 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed in the lack of support.

I’m really disappointed in the lack of customer service. There has been an order processing through Klarna for £166.50 which affects the total I owe. After speaking with Klarna customer service they explained it’s the merchant that needs to cancel this and remove it. This has been on my Klarna account since 2020. I’ve emailed customer support on Monday with screenshots from my Klarna chat and still haven’t had a response from Foxylocks customer service. I would appreciate if someone to assist me with this as this is affecting my credit score too.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

They sent missing wefts and accused me…

They sent missing wefts and accused me of lying. If I was satisfied with my purchase, why would I lie and say there were wefts missing? I will not purchase from them again and stick with glam seamless. The invisible wefts I did receive stick out when on top of the head also. I would avoid them at all costs!

13 February 2025
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello Olivia,

We are sad to see you have left us a negative review.

We can see you have recently been in touch with our customer care team who have requested some further information from you.
Our team remains available once the additional information has been provided.

We look forward to hearing from you.

Best wishes,
Team Foxy Locks

Rated 5 out of 5 stars

My favourite extensions by far

My favourite extensions by far! They are thick and such great quality. Easy to clip in and do not cause any damage to natural hair. I have order two times in the past 4 years and just ordered my third!

15 February 2025
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Bella,

Thank you for your glowing 5 star review! We are so pleased that Foxy Locks are your favourite, we can't wait to see you shop with us again soon.

Lots of love,
Team Foxy Locks x

Rated 1 out of 5 stars

Scammers

I purchased one 80g 20”weft of ombre hair

Scammers they damage the hair to deny refunds

7 January 2025
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello,

Thank you for your amazing feedback! We are so pleased to hear you are happy with your purchase, we are sure you will continue to love your Foxy Locks!

Lots of love,
Team Foxy Locks x

Rated 1 out of 5 stars

Dodgy ain't the word for it

How dare foxy locks say my review is fake. Not as fake as their hair extensions.
Hundreds of pounds taken of me for hair extensions that were of the lowest quality.
Are they aware that trustpiolt took my review of and I then had to go through all my bank history to see when I purchased the hair extension to allow a review.
Of course they are as they date I provided here would come up on their system.
Think it's also quite dodgy that this site I once trusted but do not any more asked for proof of the hair extensions purchase.
Oh yes I just randomly wright reviews about hair extensions I know nothing about. Ridiculous I should go further with this as I said it cost me hundreds

7 February 2025
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello Claire,

We are sad to hear you have been unhappy with your experience with us.

Unfortunately we are unable to locate your order, our customer care team are always on hand to help & we would love to discuss this matter further with you.

Please can you kindly confirm your order number to us at help@foxylocks.com?

We look forward to hearing from you.

Kind regards,
Team Foxy Locks

Rated 5 out of 5 stars

I ordered my beautiful foxy locks 2…

I ordered my beautiful foxy locks 2 days ago and they arrived today!! The quality of the hair is the best I have purchased yet and they are absolutely stunning! I would highly recommend anyone thinking of purchasing from foxy locks to definitely do so. They arrived in a beautiful box also with a sample piece included. The customer service alone is a 10/10. I am extremely happy with my order! 😁

6 February 2025
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Carrie,

We have loved reading your amazing review! Thank you so much for taking the time to share this with us, we are sure your Foxy Locks look stunning.

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

Happy about my purchase

My first time buying a ponytail from foxylocks and I love it ! thank you so much ❤️

27 January 2025
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Nereida,

Thank you for your wonderful review! We are so pleased you are happy with your Ponytail, we are sure it looks amazing.

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

I've used Foxy locks for 10-12years

I've used Foxy locks for 10-12years. The hair is amazing quality. It doesn't shed, the hair feels so, so soft and comes looking and feeling silky and shiny- very beautiful. The packaging is also lovely so arrives brilliantly presented. I've dyed these extensions many, many times and they always take wonderfully so they really are top tier and well worth the money.

4 February 2025
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Leah,

We have loved reading your amazing review! Thank you so much for your continued support of our brand, it really means the world to us.

We can't wait to see you shop with us again soon!

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

Always chuffed with foxy locks

Absolutely love my foxy locks.
I’ve been buying since 2021, never had any issues. The hair is amazing quality. I purchased a hanger for my ponytail extensions & a protective bag which is so useful to transport when I’m going away.

I’m always chuffed with FL & they last me ages

30 January 2025
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello,

Thank you for your wonderful review! We can't wait to see you shop with us again soon.

Lots of love,
Team Foxy Locks x

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