The most inept rude "service" Horrific offshore 3rd world "people" answering the phone with no help at all. Can't explain an outage, bad phone connections, poor English. Nasty "technicians" show up.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
FPL hired Pike Electric who came through our neighborhood and destroyed it. They believe their Pike Foreman who is a liar instead of their customers. They damages my sidewalks that the refuse to fix h... See more
They take ridiculous amounts via electronic payment as 'deposits', but only return them via paper cheque, as the likelihood of said cheques being cashed once they arrive at your old address 6-8 weeks... See more
We make our payments on time every month but their people cannot figure out how to keep track of our account. There is a ridiculous snafu every couple of months with our bill. And my husband k... See more
Slow to respond to power outages
Slow to respond to power outages. No real time to let customers know when power to be restored. Billing is a mess.
23 November 2022
Unprompted review
Pathetic company...Been a customer for…
Pathetic company...Been a customer for 20 yrs and can access my acct cause it always asks for my dead mother's SS#....She was nice enuf to call ahead when I bought this place so it would be on when I drove down from Massachusetts (20yrs.ago), but it left the acct under HER 1st name (same last name)...I am 64yrs old and my mother has been dead for 10yrs now.....FPL won't allow me to change the 1st name on the acct...I am tired of them reminding me every month that my mom is dead...I'm speaking with ppl with BROKEN ENGLISH on the phone that want ALL MY PERSONAL INFO INCLUDING MY FULL SS#...That's not going to happen...I gave them the last 4 digits which is what is needed for login...I also gave them my FL D.L. number....Then tell me they want $573 deposit to change the 1st name on MY ACCT THAT I'VE HAD FOR 20yrs now....I have EXCELLENT CREDIT BUT THESE PPL ARE NOT TUNED IN ENUF TO KNOW THAT SOMEONE WOULD BE OUT OF THEIR MIND to offer up your full SS#....especially to someone that ENGLISH is their 2nd language....THEY ARE THE ONLY PROVIDER SO YOUR AT THEIR MERCY....EVERYONE ON THE PHONE IS SO RUDE...they are reading off CANNED responses on their computer...NONE HAVE THE ABILITY TO THINK WITHOUT A SCREEN IN FRONT OF THEM...Thanks FPL for reminding me EVERY MONTH that my mom is dead....GOOD JOB!!!!!
2 September 2022
Unprompted review
Trying to set an online payment
Trying to set an online payment, where was this security when I opened my bill a few months ago and it was $19000! In a regular size home. Trying to set up online payments and having to jump through hoops, only to have it tell me that it can’t be processed right now. Bet if it was a month late, they’d give a damn! Garbage company, but it’s what we’re stuck with. Hopefully someone better comes along and buys them out!
3 June 2022
Unprompted review
Terrible company
Terrible company! i have lived all over this country and no power company is great but at least more managable. FPL is the most arrogant expensive mistake prone company i ever had to deal with. they in large part influenced my decision to sell my home in Florida. their rates go up constantly they do not answer the phone and make it difficult to sort out the messes and costs they charge for. their webpage is a disaster zone. they are almost always wrong on the use page. it does not make sense nor does it coincide with your usage. im glad i am free of them!!
4 March 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.