Fr Euroguitar Reviews 373

This is a very bad company indeed. I saw a Gibson guitar on their site that I wanted. However, I wanted to buy it in the store, after reading a lot of bad reviews. Their site stated that the guitar was available in the Lille store. I sent an email, asking if she was actually present in the store, because I live more than 100 kilometers away and did not want to do that distance without being sure? After a few days I received an answer via email that the guitar could not be bought in the store, but could only be ordered through the site. (although it said on the site and now it still says they have one in the store). I sent another email, asking how long it took to send that guitar and whether the guitar could still be brought to the store (the site says: Magasin Euroguitar Lille: 'Dispo sur commande'. Disponible means available , so available on order). Their site said 3 to 5 days, but I didn't trust this anymore as they couldn't bring it to the store in Lille. I did not receive any answer. Do they actually have the guitar in stock? Then try via the facebook page. After a few days I got an answer: just come and buy the guitar in the store. Nothing more than tese words. I didn't get an answer to the question whether the guitar was definitely available in the store. Eventually I tried to call but I succeed. but after pressing a dialing key I just get the same message every time to make a choice in another language. Then another message sent to ask if they have a different phone number. I got no answer to this. They are unable or unwilling to communicate in connection with a purchase. What should this be if there are problems with a purchased item? I found their site through gibson's website. It's a shame that a company like Gibson works with such bunglers. Too bad you can't give no star. They don't deserve one. Does this company actually exist? They certainly show no sign of life.

Worst company ever! I bought the wrong guitar by mistake through their website, then I inmediatly asked them to change my order (another guitar). They've had enough time to do it, because it's been 5 days since I bought it. This happened last friday, now it's Wednesday and today they have sent the wrong item, even though I've written them lots of Emails, but I have got absolutely no response, I've called them several times (international line) and they won't even pick up the phone, I've been completely ignored. Very bad experience, since they give you no option to cancel or modify your order. (I understand you can't cancel or modify it once it's been sent). I feel like they wanted to sell it to me anyway, This is the first time I have this issue with a company. I guess I'll have to wait until it arrives (from france to spain) and then send it back ( paying shipping costs) , though I don't know how. Let's hope I have no trouble returning it. Aweful customer service!

Avoid Euroguitar because they are dishonest, don't reply to emails and hang up on you on the phone.I ordered a guitar from Euroguitar. It was delivered in a reasonable time. However, I received the guitar and had it for 2 hours before deiding I did not like it. The Guitar arrived in good new untouched condition. I re-packaged the guitar and used the forms to return the guitar back following Euroguitars instructions. Their policy states they would refund the money within 15 days. Please be aware that you are responsible for paying the postage to return unwanted goods. After 15 days, I heard nothing. I sent an email, but they did not reply. I phoned them and they rudley hung up on me. It took the third call before someone took me seriously. I was told that they had received the guitar back from me and was told the refund would be processed. However, they sent me an email with photos of the guitar with scratch marks on it, which I did not do and refused to give me a refund and said they would be sending the guitar back to me. I felt someone purposley scratched the guitar to avoid refunding me. I called them again to complain. Half way through the conversation, they pretend they cannot hear you even though I knew they could. I therefore had to raise a dispute with paypal and eventually won the case and got refunded the full amount. DO NOT ORDER FROM EUROGUITAR. THEY ARE LIARS AND TRY TO UNLAWFULLY TAKE YOUR MONEY.

I have sent 5 messages. I had a question about a guitar. There is no response to any message. Very bad service and I have my reservations about this company.

Ordered a Sire acoustic guitar for delivery to the UK because Anderton's (the only UK stockist) was out. Euroguitar was very good. After they got my bank transfer, they got the guitar to me within a few days. They respond reasonably quickly to emails.

Worst web order service I ever encountered. Stay away from doing business with this company, seems like a scam. Maybe the physical store in Lille is ok but the web department is terrible. Ordered a bass and a gigbag. The money was drawn with PayPal but after that nothing happens. I sent many mails, first asking if my product really existed since it’s hard to find. After not receiving any answer on my questions I wanted to have a refund because they did not send me the product or contact me regarding why they did not.
Now I have contacted PayPal and I’m in the unnecessary process of canceling the deal. All because of the lack of feedback and communication from Euroguitar.
This is not the way we do business in Europe and all other European musicstores on the internet function very well and seen to understand the importance of customer support and relations. Not Euroguitar.
STAY AWAY!!

Super magasin cependant attention a la vente par internet et au délais

excellent value amazing bass guitar well done Marcus miller

Je suis desolé mais AULOS 205A Ut Robin Soprano et STAGG SHD-1008 8" Pretuned Hand Drum Wood
n'est pas arrivé.
S'il vous plait,pourriez-vous me di rece où ils sont.
Merci beaucoup
Agustín GONZALEZ REDONDO

Dear
CB259816505FR is the register number from my gibson pickguard, but AULOS 205A Ut Robin Soprano and STAGG SHD-1008 8" Pretuned Hand Drum Wood I do not have any notice about them.
please tell me how they are,
thank you

Seller shipped item at wrong address and refused to help.
Very disappointed, will ask Paypal for refund.
---
Vendeur expédié l'article à la mauvaise adresse et a refusé d'aider.
Très déçu, va demander à Paypal pour le remboursement.

I bought a guitar piece on the website using my credit card from abroad, I got a debit in my account but the payment is not confirmed on the website. I tried to send a Email but unsuccessful. They simply said that the payment wasn't made. It's been 5 working days and they didn't solve my problem.
I want my money back!

I bought two items for 111 € and made a purchase with my credit card. It was also a transaction with 3D Secured. So they have charged the money. But three days later, they sent me a letter that says the transaction was not valid so they did not confirm the order. I can see the transaction in my bank account. So I sent them at least 3-4 mails, but nobody responds. Come on guys. At least respond. They charge money and don't send the goods, besides they do not answer!

Update----->

The problem seemed that using a credit card from the countries abroad. Eventhough the money from my card seemed transmitted to them, they couldn't confirm it. While websites like Amazon, Aliexpress can confirm it at the moment of payment, they couldn't. After I write lots of messages from the Social media accounts ( Facebook, Twitter ) since they didn't respond to the hotline emails, they responded me through social media and sent the goods. The process is really really bad if you are buying something from abroad. But the social media team is helpful.

Second update --->

I just received the package. Besides the products I've ordered, they sent me a sennheiser headphones in the end, they make you happy

I ordered a bass guitar & case, the bass in the colour I wanted was no longer in production so I asked about a different one and Simon very kindly sent images so I could decide on the colour. I then ordered it, but the case was delayed by about 4 weeks and I wasn't told. I found out by checking stock online, so I e-mailed asking for a different case to be sent and within a few minutes my order was amended and processed. The items arrived in good time and in perfect condition, apart from a poor soldered joint inside the guitar, a factory problem, no fault of Euroguitar. However the gig bag it was listed with and I had confirmation would be sent did not arrive. I have sent two e-mails about it but so far no reply.

I've looked everywhere for this strap only to find UK companies (even Amazon) stating that it's not available. Euroguitar.com got the goods to me in little over a week. Don't believe historical bad reviews elsewhere! Sure you have to spend minimum €29 and postage to UK is €19.50 but I threw in a couple of sets of strings and overall the price is still competitive! Buy from these guys with confidence wherever you are! Tres bien! Merci beaucoup!

Very negative review. I bought Guitar Strings at Euroguitar were mentioned as available .

The price compensated in relation to Buy in Portugal .

I was informed two days later after all were not available some of the strings, contrary to what still currently informs the site of Euroguitar.

A month later without receiving anything, I requested via email to exchange some of the strings by others with similar values that were available for immediate delivery as the Euroguitar website.

Once again I received an email stating that they too were not available.

Finally I asked them to send me my order doubling two of references that were available for delivery immediately . The solution was accepted by Euroguitar that finally sent me the order two months later

In short , I ended up receiving only the most common strings that did not compensate buying for price and delivery time that cost me.

I do not recommend buying at Euroguitar and I will not be a Euroguitar costumer again, for sure.

Fact 1: I waited 4 weeks to receive a item, they told me it would take 2 weeks. I can understand a small delay but not a double delay. Would rather be informed at the beginning.
Fact 2: the item, a guitar, was blemished near the junction body/neck (a small crack that doesn't affect playability, but makes it loose value, if a ever wanted to sell it. Although i enjoyed the a guitar,I would expect a straight instrument. Took a photo, sent them but they never replied.

They were missing an item in my order. They didn't contact me to let me know and they were going to wait until this item arrived before sending my order. I complained. They took the missing item off my bill and said they would send it to me for free. What I'm understanding is that it will never be sent and I can't do anything since I wasn't charged for it. I was taken for an idiot. Even with all of bad rewiew I had read, I ordered from tham anyway. If you want a reliable, on line company, use Thomann. Same selection, same price. I never had a problem with them. I prefer to waiste my time write bad reviews about Euroguitar France, than waste my time writing them.

I brought a cymbal set (price about one thousand euro) last Monday. Previously I contacted with them in order to know the availability of the product. After buy my set I started to read about the shop and the problems who suffered some clients. I investigated about it and seems that the shop changed in management in Summer 2013. The facebook page restarted the activity also in these dates. Today, Friday, I recieved my cymbal set via Seur is Spain (They send the parcels via Colissimo in France and then via Seur in Spain). The product is in pretty good conditions, with the factory sealer, the bill... I've been informed at all times about my product with e-mails and phone calls. I recomend it. The bad times in Euroguitar, in my opinion, have ended.

I mailed them to inquire about a product (worth 1K+ Eur) They wanted the client to pay the shipping cost. A product worth 1K+ transported 300 Km ...
They never responded (no tricky question though ... merely formal communication)
0 customer service! I will never click their site again, nor step their store (never did before the truth is)

The reason why customers who ordered before May 2013 were basically robbed is because the company seemed to be going bankrupt. A trustee was appointed, and all orders placed before May 2013 were included in the liquidation - resulting in lots of unsuspecting customers losing their money. The fact that Euroguitar bequeathed to inform their customars about their situation, let alone the fact that they kept taking on orders in their circumstances, is outrageous. To my understanding, the company eventually managed to avoid bankruptcy. This means orders from after May 2013 should be legitimate (meaning that even though the company is not very trustworthy, if you've ordered there, it isn't necessarily certain that you're being scammed). I say they 'should be', because in reality, Euroguitar is still a very lugubrious company. They repeatedly ignore their customers both via phone (or 'hotline' as they call it) and e-mail, rarely ever deliver goods on time and to be honest, they come a cross as - if I may be so bold - a bunch of amateurs. Overall, I would never recommend Euroguitar.