Too bad there is no side-basket where we could put aside products that we don't want to nuy now but wish to keep for later purchase. Would be good to have a description in the basket to know which it... See more
Company replied
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See what reviewers are saying
Awesome huge lot of collectible card games bought once, so why try to buy singles to complete the sets? At this price I would buy a gaming cards on Teletubbies, lol; luckily it is allying my 30 years... See more
Company replied
I placed an order almost one month ago and it has still not been dispatched. The order status has been stuck in “processing” the entire time. I contacted customer support more than a week ago... See more
Company replied
The website is very user friendly, it was extremely easy to find what I was looking for and to buy. Anyway, the shipping fees are too high. In an era where competitors offer shipping fees for free or... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- fr.zavvi.com
3.8
Great
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don't care but like to have languages…
I don't care but like to have languages well notified.
21 January 2026
Reply from Zavvi France
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Quick and Nice deal
30 January 2026
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good prices, orders that never ship
I placed an order almost one month ago and it has still not been dispatched.
The order status has been stuck in “processing” the entire time.
I contacted customer support more than a week ago to ask for an update and received no response at all. There is no clear communication, no estimated shipping date, and no explanation for the delay.
I am still willing to receive the items I paid for, but the lack of transparency and customer support is unacceptable, especially for an order of this value.
Very disappointing experience. I would not recommend ordering from Zavvi unless you are prepared to wait indefinitely or chase support for basic information.
16 December 2025
Reply from Zavvi France
Hello Matias,
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Nope. Never again.
Ordered one thing without any update for 3 days. I have contacted twice the customer service without any response.
I don’t recommand at all this « store ».
Hope I can get a refund…
16 December 2025
Reply from Zavvi France
Hello Kevin
Thank you for leaving your review.
I am sorry to hear about this issue. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Great products but always lack of…
Great products but always lack of description if bkuray (langage, subtile, audio...)
1 December 2025
Reply from Zavvi France
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Goodies cine & series & cie Masterclass
For me, it's truly the best service for all kinds of goodies related to TV series and films. I can't believe how much they have in stock. And their teams are really lovely. When I was really struggling, they wanted to take care of me and gave me their direct line. But I didn't dare take the plunge. I know I would have been happy to be one of their employees and maybe even open a Zavvi in France. That's my dream.
28 April 2025
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good merch and shipping times
I'm satisfied of my experience and would buy again from their website.
15 December 2024
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Great app
Great app, love that it’s finally available in France. Also nice prices when it comes to big purchases !
2 October 2025
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
They've asked me to note their service before sending the article so
Just buy two article from the site and be asked a note
Since I'm not a big fan of just losing money this will be one star
Maybe I'll change when I'll receive the product
1 October 2025
Reply from Zavvi France
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
good site but steelbook difficult to…
good site but steelbook difficult to find, not clear between UK and Europe. Some steelbook are available some not it seems,
price too high and packaging of steelbook a bit light
27 August 2025
Reply from Zavvi France
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Zavvi France
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Really nice selection of steelbooks
Really nice selection of steelbooks, sometimes prices are also way better compared to Fnac France.
8 August 2025
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Thanks to propose special offers
Thanks to propose special offers. Maybe shipping cost could be offered above a certain value, something to think about.
29 July 2025
Reply from Zavvi France
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
You canceled an order I don’t know why !
14 July 2025
Reply from Zavvi France
Hi Bachir,
Thank you for leaving your review.
I has passed your review over to the relevant team.
We look forward to getting this resolved.
Kind Regards,
Ben
Still not received.
Still not received.. more than 2 weeks (and more cause of the weekend and monday the 14th in France) is not acceptable. If you cannot honored the orders when you propose promos, don't propose promos.
Won't order again, for sure...
1 July 2025
Reply from Zavvi France
Hi BK,
Thank you for taking the time to leave your review.
We are sorry to hear you haven't received your order.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Second ordre Stills easy to order
Second ordre Stills easy to order. Would be great to have moré info on thé blu Ray language and subtiles would be radier to sélect if i order or not since i m French
9 July 2025
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Prices, disponibility, quick shipment
Since my first order I found that Zavvi was a very reliable enterprise.
Rarely a shipping problem occured or isn't quickly solved
Good prices
A lot of merchandise for all desire
For DVD Blu-ray, 4k ,it's a real paradise.
You can't find it on A.az.n , surely you would found it on Zavvi.
Shipment is quickly solved, taxes are somewhere over the rainbow
And you're are send in your paradise
1 July 2025
Reply from Zavvi France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
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