While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Relatively small first purchase from Frabco - very pleased with experience. Site easy to use and good selection of items. Found site with a search on Google for an item. Choose free delivery - faster... See more

Rated 5 out of 5 stars

I was delighted that a 'phone call to check dimensions of my planned purchase of an air fryer received a quick and fulsome response and I placed my order immediately. Despite selecting free delivery... See more

Rated 5 out of 5 stars

Quick delivery on my orders. Only problem was product had (slightly) leaked but that wasnt the sellers fault as id had the same issue with AU themselves and it was a manufacturers fault with the lid... See more

Rated 5 out of 5 stars

Excellent company to deal with. Came across Frabco when I was looking for ginger bead kit for my daughters birthday. Was able to get some very useful things for the celebration: customer service was... See more

Company replied

Company details

  1. General Store
  2. Appliance shop
  3. Chocolate shop
  4. Barbecue Shop
  5. Grocery Store
  6. Homewares Shop

Written by the company

Frabco Direct online shopping for home and garden, gifts and seasonal. We offer next day delivery to the UK and pride ourselves on the very best customer service


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Out of date food ( over 2 months) …

Out of date food ( over 2 months) relabelled to hid best before date. Nothing was mentioned in the listing that they were out of date. This date was added after I complained. Refund given.

10 January 2022
Frabco logo

Reply from Frabco

Thanks for your comment. Sometimes we offer items that are beyond their Best Before date. these are offered at a lower price and the dates are detailed in the product title or description. As you are not happy with the items you received, I have issued a refund for those items.

You updated your review to say that nothing was mentioned about the date in the listing. This is not correct (it is mentioned in the listing, you may not have seen it). The items were on a clearance sale price. You paid just £1 each for 2 items that usually have a retail price of £3.99 each. We have fully refunded the 2 pounds to your paypal account.

Rated 5 out of 5 stars

Excellent company to order from

Excellent company to deal with. Came across Frabco when I was looking for ginger bead kit for my daughters birthday. Was able to get some very useful things for the celebration: customer service was great with very fast despatch. Was able to pick up various make of candy canes also. Very happy with My items which were of Excellent quality makes and great value for money.
Will shop again: highly recommend.

9 January 2022
Frabco logo

Reply from Frabco

So glad to have reqd this. It is truly our pleasure. Please come back again soon.

Rated 5 out of 5 stars

Speedy service

Ordered over the holiday season and the items came as soon as we were back to work.

5 January 2022
Frabco logo

Reply from Frabco

Great stuff. Many thanks for this review. We are always open and hope to see you again real soon

Rated 1 out of 5 stars

The tracking number does not work and…

The tracking number does not work and have emailed twice about this issue, however have not heard back since

4 January 2022
Frabco logo

Reply from Frabco

We are a UK based company. You are in the USA. We used Royal Mail standard airmail for this order of a packet of seeds. The service does not have tracking as it is only a letter service. I am assuming the item arrived as we have had no contact from you since?

Rated 5 out of 5 stars

Not received order

There was a problem it was sent to the wrong door with my address onit but the person brought it back very happy thankyou

3 January 2022
Frabco logo

Reply from Frabco

Dear Ryan, thank you for allowing us the opportunity to address your concern and updating your review once everything was sorted out. We really do appreciate valued customers such as yourself sir. Happy New Year.

Rated 2 out of 5 stars

Leaking bottle

Good afternoon, on receiving my purchase of the double espresso AU bottle, i have noticed the bottle is leaking as the bottle itself is all wet and smells on the alcohol. Seal has not been broken.

Thank you for your
Response. Would it be possible for someone to get in contact with myself as I have left a voicemail and email and have received no response. Thank you.

Good evening, I have just picked up your email, I am happy to return the original bottle for further examination for future reference, if you could please send me the returns label I will sent it ASAP as I would like a replacement, and I’m hoping it was just a one off faulty seal / bottle as the packaging it was sent it seemed rather good. Thank you for your cooperation.

31 December 2021
Frabco logo

Reply from Frabco

Thanks for your review. This would be better as an email sent to our support team at admin@frabco.com where we would be pleased to support you.
Many thanks.

Further to your reply and email sent to us. The images you sent do not allow us to determine a fault with the product. I understand that you prefer a replacement without having to return the original. However, we must have the item returned to us before we can issue a replacement. I have reponded to your email with further details.

Rated 5 out of 5 stars

Great stuff

Really impressed with this company. Bought gingerbread houses which are fantastic! They came really quickly and were really well packaged. Highly recommend this company and will definitely buy from again.

31 December 2021
Frabco logo

Reply from Frabco

It is such a pleasure thank you and please do come back soon

Rated 5 out of 5 stars

Thank you FRABCO!

I have been using FRABCO for 2 years now and can say their service is great. Fast delivery, beautiful gift wrapping and perfect product selection. I would definitely recommend FRABCO! Thank you.

24 December 2021
Frabco logo

Reply from Frabco

You are very very welcome as usual. We look forward to your next order

Rated 5 out of 5 stars

Fantastic machine

Very happy with the delivery timescale and the machine , it is amazing

24 December 2021
Frabco logo

Reply from Frabco

We are so glad you are happy. Thank you

Rated 5 out of 5 stars

Really impressed with Frabco. Highly recommended.

Really impressed with the speed and quality of the service from Frabco. I don't usually leave reviews but I ordered a Playmobil set as a Christmas present for our son on Sunday evening - a set which I suspect may be discontinued as I couldn't find stocked elsewhere, but Google suggested Frabco as a retailer and it was in stock and reasonably priced. Having never heard of them before I was a little hesitant, but online reviews looked reasonable so I decided to go ahead and order. Tuesday afternoon, it arrived, very well packaged too. I received several order updates throughout the process and I wouldn't hesitate to order from them again in the future.

It's nice to see that there are independent retailers that can offer the same (if not better!) level of online shopping experience that you would usually only expect from larger, mainstream retailers. The Am*zon order, I placed at the same time hasn't arrived yet... ;-)

21 December 2021
Unprompted review
Frabco logo

Reply from Frabco

Lovely words thank you. We hope you will visit us again

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look