Beware
would not recommend Fragile Removals to anyone. Our move from Broadbeach, Queensland to Mandurah, WA was extremely disappointing from start to finish. The very first item off the truck—our dining table—arrived broken, with a leg completely snapped off. Unfortunately, this set the tone for the rest of the delivery. The truck didn’t have a lifting gate, which made unloading far more difficult than it should have been. If my husband hadn’t stepped in and effectively worked as a removalist himself, the job would have taken until midnight. About 30 minutes after unloading began, I received a call from Accounts advising there was an additional “access fee,” despite us clearly informing them beforehand that we were in an apartment with lift access. I spent over an hour on the phone trying to resolve this with no success. During that time, the delivery driver sat in the truck and did not assist, while my husband continued unloading the truck by himself. In the end, I was told that if I didn’t pay immediately, they would stop delivery and leave. Having already paid over $9,000 for the move and with building management waiting to reopen the lifts, I had no choice but to pay the extra fee. To make matters worse, my husband ended up doing most of the heavy lifting, as items were being left on the ground rather than brought up to the apartment. We had multiple items damaged—punctured and crushed boxes, broken fragile goods despite careful packing, and chipped picture frames. I was assured all damage had been logged and that someone would contact me regarding a claim, but no one ever did. When I followed up, I was told they had no record of it and would “look into it.” We have security footage and photos clearly showing the situation, including my husband doing the work and the damaged items. We were also charged for a TV box with the understanding that half the cost would be refunded upon delivery when they collected it. The box was taken, but no refund was ever provided. Overall, this was a highly stressful and frustrating experience. The only items I’d trust this company with are ones that can’t be broken