Fragrance Canada Reviews 

9,468
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,602 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive pricing, vast product selection, and affordable deals found across the entire catalog when compared directly to local retail stores. Everyday shoppers regularly highlight that shipping is remarkably fast and reliable, ensuring that all online purchases arrive securely packaged in pristine condition. However, some people mentioned frustrating issues with incomplete orders, noting that certain purchased items were completely missing from their shipments or automatically refunded without notice. A few consumers also noted unexpected differences in fragrance quality or scent longevity compared to what they originally experienced in traditional retail stores.

What people talk about most

Product

Clients share positive opinions on product quality, praising the authentic scents, excellent condition upon... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising the fast and prompt... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are very reasonable and... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website is easy to navigate and processes... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the products received.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery arrived within promised time period in excellent condition. Only disappointment was not knowing reason on why part of order was not filled. Was product out of stock and could be ordered in th... See more

Rated 5 out of 5 stars

A great company. I asked to be notified when my favourite fragrance was restocked. As soon as it became available I was informed. I ordered a few bottles and the process was very smooth and the delive... See more

Rated 5 out of 5 stars

I missed UPS Friday july 3 -British Columbia, I was told to pick up the next business day (Monday). At 10 am Monday morning I received a notification it was being returned to sender in Ontario.... See more

Rated 5 out of 5 stars

Made an order of 5 fragrances , 2 were automatically refunded due to not being in stock. Customer service promptly answered questions and apologized. Re ordered 2 more, shipping was covered, and again... See more


Company details

  1. Perfume store
  2. Flavours, fragrances and aroma Supplier

Information provided by various external sources

Fragrance Canada is a proud Canadian company that specializes in the distribution business of designer fragrances. We take pride in offering our customers with a selection of different brands to choose from. When you shop at Fragrance Canada you can do it in comfort knowing that we guarantee 100% authenticity on all of our products along with full customer support and satisfaction.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(9,468)

1,676 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed an order for 7 bottles

Placed an order for 7 bottles, received 6. I Have e-mailed asking whats going on. No response at this time. Prices aren't so good if you're not going to get everything you pay for.
Steve

25 July 2026
Unprompted review
Rated 3 out of 5 stars

Great smell

Great smell, fast shipping, good price. Only very bad side is that there are no descriptions what so ever of the fragrance you want to buy or learn about. Otherwise it's all good. Will buy again.

10 July 2026
Rated 3 out of 5 stars

I received only one of the two items I…

I received only one of the two items I ordered. The shipping label indicated a package weight that did not match the actual contents, which weighed only about one-fifth of the listed weight.

I contacted the seller immediately to report the missing item, but the only response I received was a brief message stating that all items had been included in the box.

The package did not appear to have been tampered with. It was securely sealed and well packed with a large amount of packing popcorn. In fact, the box was filled so completely with packing material that there would not have been enough space for the second item to fit inside.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Good company quality product

Product was delivered in a timely manner and it arrived in excellent condition, product was exactly what I expected at a excellent price, will definitely be using this company again in the near future

16 July 2026
Rated 1 out of 5 stars

Ordered a 200 ml bottle

Ordered a 200 ml bottle, didn’t smell anything like the original.
Wrote an email to explore my options. No answer.
First time and probably last time ordering from this website.

16 July 2026

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