Hello! Tried to purchase a perfume on this website. On the checkout I've put my credit card information and pressed a button to place an order, after that a window that says that there appeared to be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful. I several days and hours shopping and decided to finally purchase a gorgeous table. I purchased from Fragrances N More. I was so excited and then within 2 days they issued a refund to me. Pleas... See more
Company replied
I was more than happy with the quality and price of the white board I ordered. Even when I realized I made a mistake ordering the product simply due to a misunderstanding with the person who requested... See more
Company replied
So I placed a order on 5/12/2020 on 5/23/2020 I called to verify my order because I haven't received it yet. I sent a message through gmail and Facebook messager with no response. When I finally hear... See more
Company replied
Company details
- Cosmetics and Perfumes Supplier
- Boutique
- Computer & Accessories store
- Diamond Dealer
- Jewellery shop
- Shopping Centre
Written by the company
Thank You for visiting Fragrances N More Store, we are exited that you are here. All products are of true high quality and your purchase is 100% guaranteed along with great customer service. Please take your time and look around and if you have any questions, feel free to contact us directly. We are based in Kansas City, Missouri and have been in business for over 5 years now and really enjoy making the world a better place if possible. We have upgraded the website and all reviews have been deleted so if you purchase products and are pleased with your order and service, please do not hesitate to leave a review for us. Thank you again!
Contact info
4320 Blue Pkwy #300473, 64130, Kansas City, United States
- (800) 637-0270
- support@fragrancesnmore.com
- fragrancesnmore.com
3.3
Average
35 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never heard from company on shipping…
Never heard from company on shipping and tracking info.
12 August 2020
Unprompted review
Reply from Fragrances N More
Hello Jesus, your order on Facebook is still pending and will be shipped soon. Anytime that you place an order on Facebook, the processing time is a little longer than when you place the order on our website directly. Thank you for your business!
Exactly as described
3 August 2020
Unprompted review
Reply from Fragrances N More
Thank you for your business!
The process took a bit long due to…
The process took a bit long due to Covid-19 but I send an email to the seller about it and right away they respond and send it out the very next day
30 July 2020
Unprompted review
lovely experience the service was on…
lovely experience the service was on point
I would do business with them again
30 June 2020
Unprompted review
Reply from Fragrances N More
hello, we are glad that you enjoyed your experience shopping with us as we enjoyed working with you also. Thank you for your business!
Could be better
Could be better...Still haven't gotten my order from a month ago...i wrote them a review like they wanted me to and right when i do it they cancel my order because they weren't in stock anymore
26 June 2020
Unprompted review
Reply from Fragrances N More
Hello and thank you. Cullen we are always striving for perfection and wanting our customers to be very happy with their experience with Fragrances N More. Your order was placed on the 7th of June and we are still in month of June so it has not been over a month ago my friend. All we ask is that if you right a review for us, please have enough good character to be truthful about it. Your order has been cancelled on Facebook because it is Out of Stock. Thank you for your business!
So I placed a order on 5/12/2020 on…
So I placed a order on 5/12/2020 on 5/23/2020 I called to verify my order because I haven't received it yet. I sent a message through gmail and Facebook messager with no response. When I finally heard from you I was told that something had happened and it wasn't sent. I asked when it would be sent out I was told this week. I said this week and he just said yes this week. I liked your prices but as a first time buyer I am a little disappointed in your service
24 June 2020
Unprompted review
Reply from Fragrances N More
Hello Jason, we do apologize that you feel the way you do about the service but we have replied to your chats, emails and lastly your phone call. We do not know if you check them after sending messages but we have responded. Also as promised to you yesterday, we have shipped your order today. Thank you for your business!
They allowed me to order a product I…
They allowed me to order a product I never got ..fully knowing it was not in stock. I have received no refund.
3 June 2020
Unprompted review
Reply from Fragrances N More
Minyell, we advised you that this product might be back in stock in a few days. When you purchased your order it was in stock but the stock was low obviously. We do apologize for your experience and hope that we can change your mind in the future. You will receive your refund soon. Thanks
Refund Denied AGAIN
Hello again,
My name is Lindsay and I left a review back on 3/14 about how Fragrances & More's bank denied my refund for a product that I ordered that was sold out and never shipped to me. And I got a reply on 3/15 from someone named De Haven saying that my refund would be back in my account within 2-5 business days. It has now been 7 business days and still no refund. A couple of days ago I received another email saying that my refund was denied by their bank again. This is absolutely ridiculous and I have never in my life had an experience like this with getting a refund from a company online. And this refund is for almost $100, which I need--I'm trying to support my family and purchase items that we need while staying home and out of work during this corona outbreak. I feel like I'm being led on by your company and that you all have zero intention of refunding my money. I am very angry about this, please refund me what I am owed.
24 March 2020
Unprompted review
Reply from Fragrances N More
Hello Lindsay, it looks like your refund has been completed and should be in your account by now. Thanks again
My mistake-They took care of it
Product arrived quickly
I however made a mistake on size
Fragrances and more
Expedited return and credit
Will reorder soon thanks again
9 March 2020
Unprompted review
Reply from Fragrances N More
No problem Allen, it was our pleasure. Thank you
Excellent service
5 March 2020
Unprompted review
Reply from Fragrances N More
Thank you for being so kind and taking the time to leave your review. We really appreciate it. Have a great day and we hope to do more business with you soon!
Price and quality are excellent!
29 January 2020
Unprompted review
Reply from Fragrances N More
Thank you for your business!
Reply from Fragrances N More
Thank you so much for taking the time to leave a review for us. We really appreciate it and hope to do more business with you soon. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.