Frames consistently provide an excellent service. On occasions when I have got dimensions wrong they have readily adjusted without any difficulty. Their frames and mounts are always well packaged and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service! The frame fitted perfectly & the backing tape gave it a professional finish - worth the extra cost. The acrylic glass is undetectable from real glass both close up & from a distance... See more
Company replied
The website is easy to use, with great options to help tailor your product. The information about delivery was good but not overwhelming, and the frames when they arrived were well protected and met... See more
This is my fourth frame purchase from the company and they have consistently produced perfectly sized (to the mm) good quality frames as described on their website ( which is fun to use). Price is com... See more
Company replied
Company details
Information provided by various external sources
Frames.co.uk are one of the UK's leading manufacturers of made to measure picture frames. Customers can enter the size of their artwork and choose from thousands of different frame and mount combinations at up to 55% off highstreet prices. Trading for over 23 years, their experienced picture framers are able to manufacture and deliver frames as quick as next day to the UK and Europe. The company accepts payments via all major credit and debit cards and also offers payments through PayPal and PayPal Credit.
Fast Delivery to UK & Europe From Free
Free next day delivery to England & Wales when you spend over £50.
There are no delivery costs to England & Wales when you spend over £50.00. There are no delivery costs to Europe when you spend over £75.00. Some postcodes are excluded, see https://www.frames.co.uk for full terms and conditions.
Contact info
58 Ashfield Road, M33 7DT, Manchester, United Kingdom
- 0871 288 7602
- sales@frames.co.uk
- frames.co.uk
4.8
Excellent
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frames.co.uk
We are glad you enjoyed your experience with our fast shipping and quality item. Thank you for your feedback!
Frames.co.uk
Issue with the delivery resolved…
Issue with the delivery resolved quickly and with care and empathy
16 September 2026
Reply from Frames.co.uk
We thank you for the feedback. We are glad our team resolved the shipping issue with care.
Frames.co.uk
Gorgeous frame
Well packed so arrived safely. Beautiful frame. Would definitely buy from them again.
28 August 2026
Reply from Frames.co.uk
We are delighted to hear that your order arrived in perfect condition. It is wonderful to know that you love the picture display and that you plan to shop with us again in the future. Thank you for your feedback!
Frames.co.uk
I was very unhappy with a made to…
I was very unhappy with a made to measure frame as I didn't feel the final sryle matched the description. However, my complaint was dealt with promptly, with a new frame and my request to see a frame photo so i could satisfy myself before I committed to it being made. Very happy with that frame as well as with the other two I ordered. Really appreciate good customer service!
16 September 2026
Reply from Frames.co.uk
We appreciate you taking the time to share your feedback with us. We are glad to hear that our team was able to resolve the initial issue with your custom item so quickly and efficiently. Providing preview images to ensure you are completely satisfied before production is an important part of our service, and we are happy that your replacement turned out just as expected. We are also delighted that you enjoyed the other items in your order. Thank you for recognizing our efforts to deliver attentive support, as we always aim to handle any concerns with care and speed.
Frames.co.uk
Great frame and fast delivery
Great frame, good value and fast delivery- thank you :)
9 September 2026
Reply from Frames.co.uk
We are delighted to hear that your new frame arrived quickly and met your expectations for both quality and value. Thank you so much for sharing your wonderful feedback with us!
Frames.co.uk
Very good product
Very good product, well packaged, delivered in good time, only complaint & reason why it was not a 5 star experience was that the delivery was missing the brown sealing tape!
15 September 2026
Reply from Frames.co.uk
Thanks for your review, I have reached out to you directly regarding this matter, we appreciate your feedback
FANTASTIC FRAMES
The web site was set up so well, everything was easy to work out. I wish all Web sites were designed like this. Well done to all involved. When my frame arrived I was hesitant about opening the box thinking it be like I wanted it to be... how wrong was I! My picture fitted the frame perfectly. It looks so professional.
28 August 2026
Reply from Frames.co.uk
We are glad you enjoyed your experience using our platform. It is wonderful to know that our design efforts made your order process smooth. We are happy to hear that your artwork fit your new display perfectly and achieved the professional appearance you were hoping for.
Frames.co.uk
Fabulous service as usual 👏👏👏
7 September 2026
Reply from Frames.co.uk
We are so glad to hear that we consistently provide you with high quality service. Thank you very much for your fantastic feedback!
Frames.co.uk
Reply from Frames.co.uk
We are glad you enjoyed your experience with our smooth purchasing process, prompt shipping, and attentive packaging. Thank you for your feedback.
Frames.co.uk
Reply from Frames.co.uk
We are so glad to hear that you are happy with the high quality of your frame and that it arrived safely in great condition. Thank you so much for taking the time to share your positive feedback with us!
Frames.co.uk
Frames delivered quickly
Frames delivered quickly; good quality for a reasonable price.
15 September 2026
Reply from Frames.co.uk
We are delighted to hear that your order arrived promptly and that you are happy with the craftsmanship and value of your new frames. Thank you so much for sharing your wonderful feedback with us!
Frames.co.uk
We could not be happier with our…
We could not be happier with our bespoke frame. Customer Support were so helpful on guiding us on the correct sizes and even made a note to ensure the hanging position was set to our measurements - our picture now looks complete - we would highly recommend
8 September 2026
Reply from Frames.co.uk
Thank you so much for the review. We are delighted to hear that our team could assist you with the measurements and tailored hanging position to ensure your picture looks perfect. We truly appreciate your kind feedback.
Frames.co.uk
Very happy with my purchase
8 September 2026
Reply from Frames.co.uk
We are so glad to hear that you are very pleased with your recent order. Thank you so much for taking the time to share your positive experience with us.
Frames.co.uk
Quick and reliable service.
8 September 2026
Reply from Frames.co.uk
We are glad you enjoyed your experience with our team. Thank you so much for your kind feedback regarding our prompt assistance and dependable work.
Frames.co.uk
Excellent, would recommend without hesitation.
Easy to use website, great choice with good quality products. I ordered a combination of frames and mounts which were superbly packaged and delivered as arranged. Highly recommended!
12 September 2026
Reply from Frames.co.uk
Thank you so much for the 5-star rating. We are thrilled to hear that you enjoyed our extensive selection, found ordering straightforward, and were pleased with the careful packaging and timely delivery of your order.
Frames.co.uk
Made to measure - perfect but pricey.
Ordered a made to measure frame which arrived in just over a week.
The frame is well made,decent quality and very well packaged.
Feel it's a touch pricey but it's exactly what I needed so hey ho.
13 September 2026
Reply from Frames.co.uk
We are glad you enjoyed your experience and appreciate your feedback regarding the quick delivery, careful packaging, and high craftsmanship of our custom dimensions. We note your thoughts on pricing and are pleased the product met your needs.
Frames.co.uk
Received within 24 hours of ordering 👍👍…
Received within 24 hours of ordering 👍👍 good quality item easy to install 👍
7 September 2026
Reply from Frames.co.uk
We are delighted to hear that your order arrived so quickly and that you found the product to be of high quality and simple to set up. Thank you for sharing your positive experience with us!
Frames.co.uk
Great to be able to order a frame…
Great to be able to order a frame exactly to the size and spec I want. Brilliant!
29 June 2026
Reply from Frames.co.uk
Thank you so much for the 5-star rating. We are thrilled to hear how pleased you are with our custom sizing options and specifications for your framing project.
Frames.co.uk
Impressive quality,competitively priced.
Very impressed with the quality of manufacture.
Also when received it was very sensibly packed to avoid damage in transit
13 September 2026
Reply from Frames.co.uk
Thank you for the fantastic feedback. We are delighted to hear that you are pleased with the craftsmanship of your item.
Frames.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.