We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the nex... See more
Company replied
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four... See more
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Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Black Franke fragranit Franke do not honour warrenty
Purchased a black Franke fragranite sink in January 2025 as part of a full professional kitchen install. Immediately theres was problems with sink discolouring with grey and white blotches showing up on the sink. I contacted Franke but was Immediately fobbed off and giving the advice of using "Ciff" cleaner, apparently this magically turns black fragranite sinks back to black, NOT. Unfortunately I had to live with this nasty looking £500 sink for over a year until now.
Recently I was getting pools of water accumulating under the sink. Initially I thought it was pipe work so checked everything and replaced seals but to no avail. Replaced tap tails, again water still pooling untill by chance I noticed a hairline cracke in the side of the half bowl.
I sent Franke images and proof of purchase but they fobbed me off again claiming impact damage which is physically impossible as the half bowl is so small and the crack is on the side meaning nothing would fit inside to impact that area.
This is the second time they renegaded on their 5 year warrenty which is meaningless sales talk. However this time it will be pursued further with consumer direct if not resolved withing a reasonable time frame.
NOTE: I see Franke does respond to reviews on here but I'm not interested in generic responses they normally post on here without actual resolution.
22 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your review. We’re sorry to hear how frustrated you feel about your experience.
We understand your concerns around both the discolouration and the later issue with the crack. In relation to the staining, our guidance to use Cif is based on it being applied with a mildly abrasive sponge, such as a Scotch-Brite pad. This helps remove surface deposits that can build up from minerals in the water and affect the appearance of darker finishes. Without that level of application, these deposits can remain visible.
With regard to the crack, we appreciate this has been disappointing. As explained in our previous correspondence, not all claims meet the terms of the product guarantee. In this case, the details and images provided were reviewed by our quality control team, who determined the damage to be consistent with inadvertent impact rather than a manufacturing fault.
We appreciate this isn’t the outcome you were hoping for, however please be assured that all cases are reviewed carefully based on the information and evidence provided.
Kind regards
The Franke UK Team
Call out on time
Call out on time, engineer extremely friendly and efficient - completely satisfied thank you
1 June 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your 5 star review and for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
Tap repair
Dan, the Franke technician, provided excellent service when he came to repair my boiling water tap. He was very polite, professional and clearly knew his product. He quickly diagnosed the fault, explained the issue clearly, and carried out the repair efficiently. The tap is now working perfectly. A great example of knowledgeable and customer-focused service. Many thanks, Dan.
26 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're really happy to hear you had such a great experience with Franke and with Dan in particular. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
Reported problems with kitchen sink…
Reported problems with kitchen sink mixer tap to Franke and they couldn’t be more helpful. Following a number of communications and spare parts the only solution was a replacement tap which I received in a few days. The staff at Franke always replied quickly and were most courteous and friendly. I highly recommend them.
26 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Technician out again
Martin once more came to resolve a problem with the boiler tap. Whilst disappointing that we are getting to know him quite well, his manner is excellent, he resolved the problem and left everything spotless.
However as this has been his 3rd visit in a little over 2 years of having the tap fitted, I have been unimpressed with the reliability of the product.
20 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear that Martin’s visits have been positive and that his workmanship and professionalism have stood out. That said, we’re sorry to hear about the repeated issues you’ve experienced with the tap. We understand how frustrating that must be, especially over what should be a reliable product.
If you’d like us to look into this further, please do get in touch with our team at ks-hotwater.gb@franke.com. We’d be happy to review the history and see what we can do to help.
Thanks again for your feedback.
Best regards
The Franke UK Team
Fixed via support over email
Emailed Franke over a weekend because on changing the filter in our boiling water tap the sump immediately started leaking. First working day after the weekend we had a reply from Ben Schofield who suggested what the problem may be over email, gave us a link to buy a spare part which we could easily fit ourselves and solved the problem without any additional cost to us above the small cost for the part. Fantastic service. Great to know Franke are willing to help to extend the life of your product and it’s not just considered defunct when a part wears out.
26 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Martin was so very helpful explaining…
Martin was so very helpful explaining everything we needed to know. Much appreciated! Thanks
26 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
My water boiling tank was broken
My water boiling tank was broken. The engineer Cody bring and reinstalled new one. With another 24 months warranty ! Amazing service. Love it !
26 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Maris Electronic Water Hub - Excellent …
We made a warranty claim for our former Instante boiling water product which was accepted without any difficulties. It took a long time to schedule the technician appointment and when he appeared, he did the necessary repairs but commented that our product was somewhat redundant and a very modern and updated product was available. We opted for a Maris 4-in-1 water hub and the same technician (Mike) came back to fit it. The service was exemplary, and we were guided on how to use it and the whole process was simple and straightforward. And we received a 40% discount on the installation, so the cost was very reasonable. We would strongly recommend and love the new, electronic product.
21 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Bad quality products and terrible customer care My Franke sink and taps are of a very…
My Franke sink and taps are of a very poor quality and soon marked and taps discoloured and are unsightly
The customer care was dreadful. They told me that their products can only be cleaned with mild soapy water and not supermarket cleaning products. A bad product and shocking treatment by their customer service team.
They seem to sell very different grades. Be sure to purchase their high end products and not the general items selected by plumbers etc..
Not a good company to deal with
10 April 2026
Unprompted review
Reply from Franke UK Ltd
We’re sorry to hear you’re disappointed with your experience and how your concerns were handled.
Your case was carefully reviewed by both our customer care team and senior management. Based on the information provided, the issues described were consistent with the use of cleaning products that fall outside our recommended care guidelines. Our advice to use mild soapy water for taps and cream cleaner for sinks is in line with our product care instructions and is intended to protect the finish and longevity of our sinks and taps.
We appreciate this may not have been the outcome you were hoping for. However, your query was assessed in line with the terms of our guarantee, which we apply consistently to all customers.
We do take feedback on board and are always looking at how we can improve both our products and customer experience.
Regards
The Franke UK Team
Great Customer Care.
I realised I'd ordered the wrong cold water cartridge for my Davos tap when I came to fit it. The person I emailed in Consumer Care was incredibly helpful, identified the correct cartridge from my photograph and quickly arranged a replacement.
Thoroughly recommend based on my experience.
19 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review! We're so pleased to hear that you had a great experience—it really means a lot to us.
All the best,
The Franke UK Team
Great service
Great service. Prompt and polite and guided me to exactly what spares I required. Thank you.
21 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
All the best,
The Franke UK Team
We needed a replacement boiling water…
We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financially for the future. Rather than an outdated tank that didn’t do spares anymore I ended up with a brand new system that’s far more efficient, works better, and is cheaper in the long term. Really great advice without being salesy.
Thanks Stuart!
15 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke, and in particular with Stuart. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
A used of arrival was punctual.
A used of arrival was punctual.
Gave several options was polite good job done
20 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
It took some time to get things going but all worked out well
After a bit of a shaky start where I was given a bit of a brush-off, Helen got involved and resolved our disagreement over durability of the Franke Minerva 3-in-1 system in a very satisfactory manner. I will certainly recommend Franke to others, for the excellent customer service. You have always gone the extra mile to help resolve any difficulties we had with this system.
20 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind review. We’re really sorry to hear that things didn’t get off to the best start; that’s not the level of service we aim to provide, so we appreciate you bringing this to our attention.
We’re very pleased that Helen was able to step in and resolve the issue to your satisfaction; it’s great to know her support made a difference.
At Franke, we’re always aiming to deliver top-quality products alongside reliable, supportive customer service.
Thanks again for taking the time to share your experience. If you ever need anything further, we’re always here to help.
All the best,
The Franke UK Team
Excellent service
I received very helpful and efficient service from Ben who quickly sorted out a problem with an order for a part.
20 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
All the best,
The Franke UK Team
Helpful, efficiant and real people!!
I phoned the Customer Helpline for advice as my hot water tap had stopped working and my call was answered quickly and I was advised to fill in the contact firm on the website which I did. I recieved an email from Ben Schofield within an hour and after a few more emails back and forth he identified the issue and guided me on how to fix it.
Ben was really helpful and clear with his instructions and quick to respond to my various queries meaning that I thought would need a plumber's call out was fixed in just over an hour.
Really refreshing to find a helpline with real people, not BOTS, who are helpful and know their stuff, it made my day, THANKYOU!
19 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Mike was a joy
It was my 1st maintenance call for my boiling tap. I guess this is a fairly standard call however Mike was an absolute pleasure. He was informative, very personable and explained things in a clear straightforward way. He also liked my dogs :)
18 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Fast, helpful and friendly customer service
Customer service (Ben, in this case) is always very responsive and helpful. Helped resolve my 'how do I...' query in a single email ;-). Thanks
13 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely 5 star review!
We're so pleased to hear about your experience, and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Fixed with an added bonus
Cody came on time and fixed the issue immediately. He also tightened the tap while he was here. Nice job.
18 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us and for your 5 star review!
Warm regards,
The Franke UK Team
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