Frank Mobile Reviews 

550
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that devices arrive in excellent, like-new condition, even for refurbished items. Many consumers highlight the competitive pricing, finding great value for money, and appreciate the fast and efficient delivery service, with items often arriving sooner than expected. The overall service is frequently described as excellent, making the purchasing process straightforward and reliable. However, some people were dissatisfied with certain aspects, such as receiving a phone with a scratch despite ordering a 'Prime' condition device, or experiencing issues with tracking and delayed deliveries. A few other people also felt that the product received was faulty or not as described, like a new iPhone that appeared to be used, or a phone arriving without a charging cable.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers receiving items in excellent, prime, or... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive pricing and good deals on... See more

Service

Clients share positive opinions on service, with many reviewers highlighting fast service and quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service in regards to initial purchase which had a battery not able to hold charge. Fully explained refund process as well as assisting with questions along the way. New purchase has... See more

Company replied

Rated 5 out of 5 stars

Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and th... See more

Company replied

Rated 5 out of 5 stars

I recently made a purchase of a phone with Franks mobiles,unfortunately I quickly had a change of mind. They refunded me very quickly,I would use them again for being a company that acts with integ... See more

Company replied

Rated 5 out of 5 stars

Thank you for a great reconditioned Samsung S22 Ultra, for almost one fifth of the original RRP. The cover is still on its way, this was stated that both may not arrive at the same time. The phone ar... See more

Company replied


Company details

  1. Mobile Phone Shop

Written by the company

Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

550 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(550)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Twice burned

Unfortunately, the second phone that was sent to me after I returned the first phone was faulty, as confirmed by an Apple Genius Bar technician. I requested a refund and then bought another phone from Mobile Guru which has been great.

4 October 2023
Frank Mobile logo

Reply from Frank Mobile

We're sorry that you didn't have a better experience. We have fully refunded you.

Rated 5 out of 5 stars

Great S23 purchase for great price

The S23 I bought was in great condition. I was a bit surprised that the phone was wrapped in a microfibre towel with a bit of twine, but the other materials were biodegradable and well-packaged. It came with a charging cable as well which I was pleasantly surprised about.

4 October 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you so much for leaving us this awesome review! We appreciate your business <3

Rated 5 out of 5 stars

Absolutely thrilled with my phone and…

Absolutely thrilled with my phone and charger will definitely buy again in the Future. Pleasantly surprised how fast it arrived and how professional this company is.

2 October 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you so much for your kind review!

Rated 5 out of 5 stars

helpful and quick responses

I had trouble communicating via email as their email address was not working at the time, after sending them a review about it, they reply immediately and sorted out my problem.

My battery capacity was below 80% and I only had it for under 2 months, I got a new battery from Apple and they refunded me the money the next day.

very happy with the result and for all their effort.

Thanks

3 October 2023
Unprompted review
Frank Mobile logo

Reply from Frank Mobile

Hi Sam,

Our apologies, our email seems to be down at the moment. You can reach us by phone or by Messenger on Facebook or Instagram in the meantime.

Update: Emails are working again now.

Rated 5 out of 5 stars

Very good . No issues

Smooth transaction . Phones very good condition. Highly recommend. 5 stars

11 September 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

you get what you're promised

the service was superb and the phone was packed securely and was really in mint condition. feels like new

31 August 2023
Frank Mobile logo

Reply from Frank Mobile

We're thrilled to hear you had a pleasant experience, thank you!

Rated 5 out of 5 stars

iPhone case

Exactly what I ordered at a great price and quick postage

30 August 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you for your great review!

Rated 5 out of 5 stars

Exactly as promised …

Exactly what was ordered with a quick delivery time

20 August 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

Great service!

Good pricing, phone as described, quick service. Wasn’t my first purchase and won’t be my last. Well done!

17 August 2023
Frank Mobile logo

Reply from Frank Mobile

We're thrilled to hear you had a great experience, thank you!

Rated 5 out of 5 stars

Eco friendly…

Love that it came in eco friendly packaging! Plus phone is in great condition as advertised.

10 August 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you for your kind feedback, your words are very much appreciated. Have a great day!

Rated 5 out of 5 stars

I appreciate the efficiency of Frank…

I appreciate the efficiency of Frank Mobile on how fast the item was posted. Plus the item was exactly as advertised.

Thank you very much for excellent service!

10 August 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you so much for leaving us this awesome review! We appreciate your business <3

Rated 5 out of 5 stars

Cheap iPhone

Easy to buy
Super fast shipping
Good product
Very happy

8 August 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you for supporting our business and leaving us such a great review!

Rated 5 out of 5 stars

Carbon footprint

Straightforward ordering, no-frills re-usable packaging.
Delivered in a few days. Product as described.
Very beneficial to have a reliable company engaged in device re-use.

2 August 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with us and we appreciate your kind words.

Rated 5 out of 5 stars

Great phone, great price, fast delivery.

Received a phone that looks brand new, in great condition, delivered really quickly and thoughtfully packed. Couldn't be happier with the experience.

30 July 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you for your kind feedback, your words are very much appreciated. Have a great day!

Rated 5 out of 5 stars

My second fantastic purchase from Frank

My second purchase from Frank, this one for my Dad. Again, the phone (mint condition) looks unused and works perfectly. Delivery was incredibly fast and I love the low environmental impact packaging. Do yourself and the environment a favour and purchase a refurb phone from these people!

30 July 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you so much for leaving us this awesome review! We appreciate your business <3

Rated 5 out of 5 stars

iPhone 12

Looked at the adds on fb liked wat I saw the purchased an iPhone 12 mint condition recieved it in not time flat
Then opened it & went wow I really couldn’t tell if it was refurbished & works like a brand new phone excellent quality service & delivery highly recommended Frank mobile cheers Allan Perth wa

6 August 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you for supporting our business and leaving us such a great review!

Rated 5 out of 5 stars

Fully functioning phone at less than…

Fully functioning phone at less than half the retail???? Absolutely yes!
Feels good on the ethos too to know I'm recycling a little 🌳🌳🌳
Came with heaps less rubbish to throw out as plastics, cute microfibre cloth and just the essentials!!! Thank you so much

6 August 2023
Frank Mobile logo

Reply from Frank Mobile

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with us and we appreciate your kind words.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look