Frank Pickles (Insurance Brokers) Ltd Reviews 

121
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and helpful staff, noting that setting up policies or handling renewals is remarkably fast and straightforward. Reviewers consistently mention the competitive pricing and excellent overall value for money, making it easy to manage insurance year after year without hidden troubles. Some reviewers were not happy with unexpected price increases on their quotes, expensive cancellation fees, or occasional difficulties getting in touch with someone for assistance. Consumers mentioned that these specific policy cost issues and communication hurdles detracted slightly from an overall positive experience.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that quotes are very reasonable, competitive, and often... See more

Service

Users describe positive interactions with service, highlighting helpful and friendly staff who make the... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Value for money

Clients share positive opinions on value for money, highlighting very competitive quotes and fair renewal... See more

User experience

Customers had positive experiences with user experience, highlighting how simple the online platform is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frank Pickles was highly recommend by an acquaintance and I was not disappointed ! The phone was answered very quickly and the young man who answered was extremely polite and helpful. A very competiti... See more

Company replied

Rated 5 out of 5 stars

So easy to renew. All existing data printed back in tidy chunks to ease checking still accurate yet quick to go through and soon at the renew section for payment. Documents speedily sent through. Done... See more

Rated 5 out of 5 stars

I had a problem with the annual on line payment so left it and intended to check my bank account and try to pay again the next day. A very pleasant polite man called later the same day from Pickle... See more

Rated 5 out of 5 stars

Always get sent a email to remind me of my insurance renewal. Then a follow up call from a lovely lady think her name is Maureen apologies if that's not correct


Company details

  1. Insurance broker
  2. Caravan and Motorhome Insurance Company
  3. Insurance agency

Written by the company

Frank Pickles was established in the 1950 and became a limited company in 1960. It is now run by third generation Pickles family members. As a long established, family run business specialising in caravan insurance, we can provide a much higher level of service than most of our competitors. Our senior members of staff have combined experience of over 50 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

121 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(121)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Very competitive quote from a helpful company

Very competitive quote on a well featured policy. This was a renewal with a company I have been with for several years because of their value for money, well timed communication about the policy and its validity and telephone conversations when queried.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had a problem with the annual on line payment so left it and intended to check my bank account and try to pay again the next day.
A very pleasant polite man called later the same day from Pickles to see if he could assist with the payment as he had received an alert to say payment not completed.
At the time f the call I was in my car so could not make the payment. The caller said not to worry (no pressure) I could try again later to pay on line, but if I had any further problems then feel free to call him back.
Very professional polite helpful call.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

I was told it was a long wait

I was told it was a long wait. 3 minutes wait I very good. Such a good experience no trouble too explain. Very clear and helpful i decided I would go with them again. Can't recommend them enough

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly Reccomend

Had our insurance now for many years, allways get a great value renewal quote, unlike most that dont reward existing cutomers, Staff very helpfull and friendly if ever need to contact,
Wouldhighly reccomend

16 May 2026
Unprompted review
Rated 1 out of 5 stars

RNL3331382 Please do not renew this…

RNL3331382 Please do not renew this policy. I tried calling you but on hold for nearly 10 minutes - emailed a reply to your email but you replied it was not monitored. Logged into your website but no obvious email to use or message area - just call us. No thanks

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Polite and easy to understand my questions and answers.

The company answered my phone call quickly. I discussed my renewal and was satisfied with their answer. The young man was well spoken and easy to understand. He gave me clear answers to my questions. The renewal price was slightly cheaper than other companies. I have been with them for many years and always have received good service and advice.

5 May 2026
Unprompted review

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