Heavy, gets way too hot. Vibration is insane! Worse than the original cordless KM. Battery life is awful, and strength is much worse. Would return if I could..
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See what reviewers are saying
I’m very satisfied with Frank Rowe & Son – Definitely Sharp. As the owner of Mymobiledog, a mobile dog grooming service in the Miami area, I rely on top performance from my clippers. They repaired the... See more
I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with... See more
Company replied
Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs th... See more
Company replied
Company details
- Pet Care Store
- also in
- Pet shop
Written by the company
Over 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.
Contact info
26 South Union St., 17057, Middletown, United States
- 717-616-8646
- support@frankroweandson.com
- frankroweandson.com
4.1
Great
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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My artero thinners came broken
My artero thinners came broken, my stripping knife was missing and I was given two pairs of the wrong style shears. Completely inaccurate and broken order. Will not use company again.
21 February 2023
Reply from Frank Rowe & Son
Hi Erin, I see you left another review with us, and we did try to contact you for a resolution and left a message to call us back to see what happened with your order placed online. Please contact us as soon as possible to resolve your issues @717-616-8646. Ask for Isabel.
I ordered hard to get clippers which…
I ordered hard to get clippers which were backordered at the time. I haven’t used them yet but the ordering process was easy and they shipped when they said they would and didn’t charge me until they shipped. I would definitely order from them again.
18 February 2023
Reply from Frank Rowe & Son
We ♥ hearing this and thank you for taking the time to review us we really appreciate it. Thank you for choosing PetEdge for your grooming needs we truly value your business!
Shipping is incredibly fast and prices…
Shipping is incredibly fast and prices are fair. Highly recommend!!
17 February 2023
Reply from Frank Rowe & Son
Thank you for much for taking the time to give us a great review, we truly appreciate it!! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
Shipped right away and works great!
Shipped right away and works great!! Great price too! I would recommend them to friends and family.
18 February 2023
Reply from Frank Rowe & Son
We ♥ hearing this and thank you so much for such a great review we truly appreciate it. Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
Customer Service girl was very polite…
Customer Service girl was very polite and helpful for helping me order my products.In no time I got my clipper combs.Then later before my actual delivering date I got my Km 10 clippers.
18 February 2023
Reply from Frank Rowe & Son
This is fantastic to hear, we shared your review with Mary who you spoke with, and our customer service team they ♥ seeing this!! Thank you so much for taking the time to review us, we truly appreciate it. Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!!
The dog clippers we purchased are…
The dog clippers we purchased are wonderful!! Vey quiet and gets the job done!!!
18 February 2023
Reply from Frank Rowe & Son
This is fantastic to hear!! We are happy your clippers are just what you needed ♥ Thank you for choosing Frank Rowe and Son for your grooming needs we truly value your business!!
A÷÷÷
Had a little trouble with the website, but it all worked out. Great people, good value, good products!
17 February 2023
Reply from Frank Rowe & Son
We ♥ hearing this!! Thank you so much for taking the time to give us a great review, we really appreciate it!! It makes us really happy that everything was A+++!! Thank you for choosing Frank Row and Son we truly value your business!
I was confused about my orders
I was confused about my orders, and how it was being charged, but the nice young lady explained everything and sent me a copy of how everything was charged and I was very happy and satisfied with her services; Thank you again, love your company.
7 February 2023
Reply from Frank Rowe & Son
Thank you for taking time to leave such a kind review! We're so glad our representative was able to clear up any confusion and help you get copies of the documents you needed. We truly appreciate your business and thank you for choosing Frank Rowe and Son!
One bottle the lids was loose and…
One bottle the lids was loose and spilled out?
Emailed and no response?
31 January 2023
Reply from Frank Rowe & Son
Hi, Vicky. I'm sorry that you didn't see our response, we did receive your email, and the picture you sent us that we requested via email as well. In our final email on the same day, we did let you know we were sending out a replacement to you. We sent the email to your AOL account. Please call us if you have any issues with the replacement we have sent. Thank you for being a Frank Rowe & Son customer, we appreciate your business!
Easy and quick
Shipped in a timely manner even despite the cold and icy weather where I am!
2 February 2023
Reply from Frank Rowe & Son
There's been some pretty bad conditions out there, and so glad to hear that your product still made it timely!! Thank you for taking the time to review us, we really appreciate it!! Thank you for being a Frank Rowe & Son customer, we truly value your business!
Reply from Frank Rowe & Son
This is fantastic to hear!! Thank you for taking the time to review us, we appreciate it! Thank you for being a Frank Rowe & Son customer, we truly value your business!!
Nice prices and fast shipping
22 January 2023
Reply from Frank Rowe & Son
Thank you for taking the time to review us, we really appreciate it!! Thank you for being a Frank Rowe & Son customer, we truly value your business!!
Shipping was lightspeed and arrived the…
Shipping was lightspeed and arrived the next day. Price for product was the best on the internet
26 January 2023
Reply from Frank Rowe & Son
This is fantastic to hear!! Thank you for taking the time to review us, we truly appreciate it!! Thank you for being a Frank Rowe & Son customer, were we value your business!!
Fast and efficient thank you so much
20 January 2023
Reply from Frank Rowe & Son
We ♥ hearing this!! Thank you for taking the time to review us, we truly appreciate it!! Thank you for being a Frank Rowe & Son customer, we truly value your business!!
Customer service thumbs up
I placed an order yesterday and I wanted to ask an associate a question. I was able to reach someone and she was able to answer my questions. The items were sent out promptly. The items were well priced and they were exactly what I was looking for.
18 January 2023
Reply from Frank Rowe & Son
Thank you for taking time to leave such a great review!! We appreciate your kind words and will pass them along!! Thank you for choosing Frank Rowe and Son!!
Good customer service
Good customer service , though I was supposed to receive call back and did not- not great on that end- made me “work” to make purchase.
9 January 2023
Reply from Frank Rowe & Son
We want great customer service, and sorry that we did not meet your expectations. We do see that Esperanza did contact you about shipping, but we are going to have a customer service lead reach out to ensure that everything is as it should be. We appreciate you taking the time to review us and let us know where we need to improve. Thank you for choosing Frank Rowe & Son as we truly value your business!
the prices were great compared to some…
the prices were great compared to some other grooming stores.The shipping was very fast and all back ordered items came a month before they were supposed to which was super helpful .
5 January 2023
Reply from Frank Rowe & Son
Woo Hoo thanks so much for taking the time to give us a great review, we ♥ it! Thank you for being a Frank Rowe & Son Customer, we truly appreciate your business!! Happy Grooming :)
Order didn’t ship when promised and…
Order didn’t ship when promised and there was no notification of the change. The website is terrible. Not easy to navigate. Customer service didn’t listen to me when I asked them to correct the billing address. They deleted the wrong order with the correct billing address instead of the one I told them to delete. I still haven’t received my order. The shampoo is crucial and I’m now completely out and had to resort to store bought shampoo to get me through.
18 December 2022
Reply from Frank Rowe & Son
Hello, thank you for bringing this to our attention. We take these reviews very seriously and will have a supervisor reach out to you. We apologize for the delay in getting your items to you. Thank you for your patience while we rectify this situation and thank you for being a Frank Rowe & Son customer. We do appreciate your business.
Amazing Customer Service!
I love that I can call and ask questions about products and get helpful information. Customer Service and the Service Department are the best.
28 December 2022
Reply from Frank Rowe & Son
Thank you for taking time to leave such a lovely review. We will pass this on to the Customer Service and Service Department teams! Thank you for being a Frank Rowe and Son customer.
Fast service
Very easy and quick service. I had to order a new clipper because my original clippers getting repaired and they sent out my clipper within the next day and got it that day in the afternoon
4 January 2023
Reply from Frank Rowe & Son
We ♥ hearing this!! Thank you so much for giving us a great review we really appreciate it! Thank you for being a Frank Rowe & Son customer, we value your business!
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