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Frank's Catering Reviews 

931
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the food is exceptionally fresh, incredibly delicious, and beautifully presented with a wide variety suitable for any corporate meeting or social gathering. Consumers also warmly appreciate the prompt, efficient delivery service and the extremely simple, hassle-free online ordering process that takes the stress out of planning. Though some reviewers noted that certain sandwiches were a bit dry, slightly underwhelming, or lacked optimal freshness upon delivery. A few people also mentioned occasional issues with specific menu items not fully meeting expectations or minor confusion regarding dietary labeling across boxes.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the fresh, delicious,... See more

Product

Clients share profound satisfaction with the product, frequently highlighting the fresh and delicious food,... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times and smooth... See more

Service

Customers had positive experiences with service, frequently highlighting the smooth ordering process, prompt... See more

Order

Users describe positive interactions with order processes, highlighting the smooth online platform and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered from Frank's catering for the first time and I was so impressed! We hosted a Wimbledon social in our office and the finger sandwiches, scones and cake tray went down a treat. Everyt... See more

Company replied

Rated 5 out of 5 stars

Friendly customer service and very helpful! Nice to be able to speak to someone other than automated service. Can tailor to your needs and change order. Good quality food. Been using this company for... See more

Company replied

Rated 5 out of 5 stars

We recently used Frank’s Catering for in-house catering at our office, and we were very impressed with the service. The food was fresh, well-presented, and enjoyed by all of our team. The setup... See more

Company replied

Rated 5 out of 5 stars

Food great, as always! Have had to pass on details of caterers to members that attended the LA away day, everyone so far have been impressed. Boxes clearly labelled with allergen details a big hit w... See more

Company replied


Company details

  1. #2 of 6 best companies in Caterer

About Frank's Catering

Written by the company

Frank's Catering

At Frank's Catering, we believe that every event deserves exceptional food and impeccable service. With years of experience in the catering industry, we have established ourselves as a premier catering company serving the Greater London area.

Our commitment to excellence is evident in every aspect of our service. From corporate events and weddings to private parties and special occasions, we work closely with our clients to create menus that reflect their unique tastes and preferences. Whether you're craving gourmet canapés, sumptuous sandwich platters, or delicious breakfasts, our team of talented chefs will craft mouthwatering dishes using the freshest, highest quality ingredients available.

What sets us apart is our dedication to customer satisfaction. We understand that planning an event can be stressful, which is why we strive to make the catering process as seamless and stress-free as possible. From the initial consultation to the event day itself, our experienced staff will work tirelessly to ensure that every detail is taken care of, leaving you free to enjoy your event and create lasting memories with your guests.

At Frank's Catering, we pride ourselves on our professionalism, reliability, and attention to detail. Whether you're hosting an intimate gathering or a large-scale event, you can trust us to deliver an exceptional catering experience that will exceed your expectations. Contact us today to discuss your catering needs, and let us bring our passion for food and hospitality to your next event.

0208 748 2574

orders@frankscatering.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

931 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(931)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

11/10 - AMAZING!

Delivery came on time, all orders were immaculate!
The whole office was mesmerised over how delicious they looked and Frank's Catering has never failed us!
It's affordable for corporate eventing, with premium quality recyclable packaging with amazing presentation on all types of food!
A trusted caterer for sure!

3 August 2026
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Reply from Frank's Catering

What a lovely review! Thank you so much for your kind words :)
We are delighted all went well and looking forward to delivering again soon.

Rated 5 out of 5 stars

Easy and tasty

We ordered twice for a team of 15. They were helpful when I requested to amend the time. Arrived within the time frame requested and food was great.

Would be great to have a few more gluten free options

3 August 2026
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Reply from Frank's Catering

Thank you so much for your kind review :)

Rated 5 out of 5 stars

Easy ordering

Easy ordering, last minute, prompt delivery, great food!!

5 August 2026
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Reply from Frank's Catering

Thank you so much for your review!

Rated 5 out of 5 stars

Fantastic food, and extraordinary customer service!

This company was an absolute delight to do business with. Real good, old-fashioned customer service and delicious food, delivered on time and beautifully presented. Can recommend without reservation and will definitely use again.

21 July 2026
Unprompted review
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Reply from Frank's Catering

Thank you for a lovely review!

Rated 5 out of 5 stars

How to delight hard-to-please people

Huge thanks for the delicious order (and for accepting it at short notice).

You fed some very hard-to-please people who went back for seconds and thirds.

9 July 2026
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Reply from Frank's Catering

We are delighted all went well!

Rated 5 out of 5 stars

Loved how the food tasted

Loved how the food tasted. Service was great too and the team were very helpful with accomodating our requests.

6 July 2026
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Reply from Frank's Catering

Thank you so much for taking the time to review us!

Rated 5 out of 5 stars

This is the first time using Frank's…

This is the first time using Frank's Catering and the service and communication throughout was excellent.

The food was delivered within the agreed time slot. The variety of food on offer is great, catering for a number of dietary requirements and fantastic value for money.

We will definitely be using them again for our staff events.

9 July 2026
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Reply from Frank's Catering

Thank you Claire! We are happy all was enjoyed!

Rated 5 out of 5 stars

Ontime delivery

Ontime delivery, very good quality sandwiches and nicely packed.

8 July 2026
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Reply from Frank's Catering

Thank you for your fantastic review!

We're so pleased to hear that your order arrived on time and that you enjoyed the quality of the sandwiches and the presentation. We take great pride in preparing every order fresh and ensuring it's beautifully packed for delivery.

We really appreciate your feedback and hope to cater for you again soon!

Rated 5 out of 5 stars

First time that i ordered from Frank's…

First time that i ordered from Frank's catering, easy to order, delivery was earlier than the time slot, super pleasant delivery drivers, great presentation, fresh food, very tasty - everyone enjoyed the lunch

7 July 2026
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Reply from Frank's Catering

Thank you so much for your wonderful review!

We're delighted to hear that your first experience with Frank's Catering was such a positive one. It's great to know you found the ordering process easy, our delivery team friendly and punctual, and that you enjoyed the presentation and freshness of the food.

Most importantly, we're so pleased that everyone enjoyed the lunch!

We really appreciate you taking the time to share your feedback and hope to have the opportunity to cater for you again soon.

Rated 5 out of 5 stars

Really impressed with Franks!

Really impressed with Franks!

Ordered afternoon tea for an event at my office and was really impressed. The food arrived on time, well presented and was delicious. Takes a lot of the thinking away from me and I will certainly be using Frank's again.

Really well done!

8 July 2026
Unprompted review
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Reply from Frank's Catering

Thank you so much for your fantastic review!

We're delighted to hear that you were impressed with your afternoon tea order and that everything arrived on time, beautifully presented, and tasting delicious.

It's especially rewarding to know that we helped make organising your office event that little bit easier—that's exactly what we aim to do.

Thank you again for taking the time to share your experience. We really appreciate your support and look forward to catering for your next event.

Rated 5 out of 5 stars

Highly recommend!

I recently ordered from Frank's catering for the first time and I was so impressed! We hosted a Wimbledon social in our office and the finger sandwiches, scones and cake tray went down a treat. Everything was so fresh, tasted great and was presented beautifully! Thank you for making our event great, I'll definitely be ordering again!

2 July 2026
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Reply from Frank's Catering

Thank you so much for your wonderful review!

We're delighted that you chose Frank's Catering for your Wimbledon social and even more pleased to hear that everything was such a success. It's fantastic to know the finger sandwiches, scones and cake tray were enjoyed by everyone, and that you appreciated the freshness, presentation and quality of the food.

Thank you for letting us be part of your event. We really appreciate your kind words and are thrilled to hear you'll be ordering from us again.

We look forward to catering for your next event!

Rated 5 out of 5 stars

Rapid Delivery, Tasty Food!!

Rapid Delivery, Tasty Food!!

Love the packaging, we ordered nibbles for an office Birthday celebration.

Suggestion: canapés would be a lovely addition to the menu (Nothing too Outlandish Vol-au-vent are always a winner) xx

6 July 2026
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Reply from Frank's Catering

Thank you so much! Happy all went well :)

Rated 5 out of 5 stars

Options for many diets

Options for many diets, delicious and beautifully presented. Efficient and on time delivery!

6 July 2026
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Reply from Frank's Catering

Thank you so much for your review!

Rated 4 out of 5 stars

Smooth order process and trustworthy…

Smooth order process and trustworthy company
The sandwiches were a little underwhelming and dry
Pizza was a hit
Delivered on time and excellent packaging
will re order!

4 July 2026
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Reply from Frank's Catering

Thank you so much for your review!

Rated 4 out of 5 stars

Lovely food

Lovely food, fantastic service. Portions a little smaller than expected, but aside from that amazing!

4 July 2026
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Reply from Frank's Catering

Thank you so much for reviewing us!

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