Superb service from the guys at the Redcar Branch, especially Connor and Andrew who we dealt with, We had an issue with a previously purchased carpet and Connor rectified the problem immediately.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mal at the coulby newham branch was superb, we had a problem with the carpet we ordered and both him and his colleague helped resolve in half an hour. Helping me choose an alternative carpet and been... See more
Company replied
Lorraine in the Guisborough store was brilliant from start to finish, she really took the time to find out exactly what it was we were looking for and gave us some great advice on the different colour... See more
Company replied
Hard flooring supplied by Franks Alnwick , Kevin who runs the store very helpful & polite . Dave from DS Flooring & his son screeded 70sq.m. of floors & then laid a timber flooring . This was achie... See more
Company replied
Company details
- Carpet Retail Shop
- Carpet Fitter
- Flooring contractor
- Flooring Shop
- Home improvement shop
- Wood and laminate flooring supplier
Written by the company
From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!
Contact info
49 Russell Street, DL1 1PT, Darlington, United Kingdom
- info@frankstheflooringstore.com
- frankstheflooringstore.com
4.3
Excellent
468 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mal at the coulby newham branch was…
Mal at the coulby newham branch was superb, we had a problem with the carpet we ordered and both him and his colleague helped resolve in half an hour. Helping me choose an alternative carpet and been extremely patient with me in what was a stressful situation. I would definitely recommend this branch and congratulations on having such helpful staff. We will be back for more carpets and definitely recommend to friends! Great job all round.
Mr and Mrs Smailes
27 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Katie,
Amazing to hear! We're so glad Mal was able to make your experience at Frank's The Flooring Store a great one. We'll pass on your kind comments.
Thanks,
Team Frank's
Len was brilliant and very patient with…
Len was brilliant and very patient with us we will definitely be back next year when we finally able to get wooden flooring
7 December 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Michael,
We really appreciate you taking the time to leave such positive feedback about your experience with Len. We'll pass on your kind words.
Thanks,
Team Frank's
Huge choice of carpets and the…
Huge choice of carpets and the friendly, professional advice from the staff. Slight fault in the carpet on delivery, which the staff noticed. The fitted the carpet and then replaced it when the new carpet arrived. Alan and his fitters did an excellent job. Will certainly recommend and will use again
5 December 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Stanley,
Thanks for your positive feedback and we're so glad the slight issue you had was resolved so promptly by our team.
Thanks,
Team Frank's
Len was very helpful
Len was very helpful, polite and friendly. Got me booked in straight away. Very grateful, thank you.
4 December 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Lisa,
We really appreciate you taking the time to leave this positive review about your experience with Len at our Bishop Auckland store. We'll pass on the feedback!
Thanks,
Team Frank's
Julie from the bishop Auckland branch
Julie from the bishop Auckland branch was absolutely brilliant... Service was 100percent satisfactory from the moment of walking in store to choosing carpet and getting it fitted would highly recommend and will be back for future carpets.
3 December 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Laura,
That's fantastic, we're so glad Julie was able to help make your experience at Frank's The Flooring Store so great.
Thanks,
Team Frank's
Julie at bishop auckland was excellent…
Julie at bishop auckland was excellent very helpful thankyou julie.
2 December 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Paul,
We love to hear it! Thanks for sharing.
Thanks,
Team Frank's
Julie at franks flooring bishop…
Julie at franks flooring bishop Auckland was fantastic at getting us exactly what we wanted for an excellent price. She welcomed us as soon as we came into the store and organised our measurements straight away:)
3 December 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Rebecca,
That's amazing to hear! We'll let Julie know what a great experience she gave you at Frank's The Flooring Store.
Thanks,
Team Frank's
Fantastic customer service went above…
Fantastic customer service went above and beyond - thanks Paul
2 December 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Stacey,
Thanks for your kind words! We really appreciate you taking time out of your day to leave this positive feedback.
Thanks,
Team Frank's
5☆ for James
James at the Consett Store turned my stressful morning in to a positive one, he was so helpful and so kind. Really appreciate the help, highly recommend!
1 December 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Abi,
We appreciate you leaving these kind words regarding your experience with James at our Consett store. We'll let him know what a difference he made!
Thanks,
Team Frank's
Warren was absolutely class sorting…
Warren was absolutely class sorting everything out
Fitters were great as well
Carpet looks fantastic
Very pleased thank you very much
1 May 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Leanne,
Amazing to hear! We love receiving positive feedback, so thanks for taking the time to do this.
Thanks,
Team Frank's
Steve for a gold star ⭐️
Steve in Stockton was so helpful and patient. He went the extra mile to make sure I was happy with everything and I would get my carpet before Christmas.
29 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Michelle,
That's great to hear! We're glad Steve was a huge help in getting your carpet down before Christmas.
Thanks,
Team Frank's
Great experience at the bishop Auckland…
Great experience at the bishop Auckland branch, Len was incredibly helpful & made the experience easy, highly recommend that branch & Len
29 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Chloe,
We're so happy to hear what a great experience you had with Len at our Bishop Auckland store. We'll pass the feedback on!
Thanks,
Team Frank's
Reply from Frank's The Flooring Store
Hi Ash,
Thanks for your positive review! We appreciate it.
Thanks,
Team Frank's
Bishop Auckland store - Julie
Bishop Auckland store - Julie was lovely. Very helpful and friendly. Sorted what I need in no time
28 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi,
Thank you for taking the time to leave this positive review regarding your experience with Julie at the Bishop Auckland store. We'll pass on your kind words!
Thanks,
Team Frank's
Amazing
Sales man ste was absolutely amazing i would recommend asking for ste on your next visit to franks portrack 😁😁 5 stars from me amazing service and great price!!
28 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Eva,
That's fantastic! We're glad to hear your experience at Frank's The Flooring Store was a positive one.
Thanks,
Team Frank's
Warren was very helpful spot on
27 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Janet,
Amazing! Thanks so much for sharing your positive experience with Warren.
Thanks,
Team Frank's
Warren was very helpful!
Warren was very helpful and made the experience very easy and enjoyable.
26 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Luke,
Thanks for taking the time out of your day to leave this positive reviewing mention Warren. We'll pass on your kind words to him!
Thanks,
Team Frank's
great service from warren
great service from warren. helped me choose a carpet within budget at a great deal so thank you.
16 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi,
We love to hear it! Thanks so much for sharing your positive experience with us.
Thanks,
Team Frank's
Julie at Bishop Auckland
Julie at Bishop Auckland, was lovely very polite answered all of my questions and reassured me about my worries to do with the carpets
25 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Amber,
That's great to hear! We'll be sure to pass on your positive feedback to Julie, she'll be happy to know she was such a huge help.
Thanks,
Team Frank's
Julie at bishop aukland
Julie at bishop aukland absolutely amazing customer service and very helpful with our choice
25 November 2025
Unprompted review
Reply from Frank's The Flooring Store
Hi Connor,
Thank you for taking the time to leave such a positive review about your experience with Julie at our Bishop Auckland store. We'll pass on your comments.
Thanks,
Team Frank's
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