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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast international delivery service and the exceptionally soft fabric quality of the shirts and hoodies. Consumers also appreciate the remarkably helpful customer support team and the unique, fun designs that consistently bring many compliments. However, some people mentioned frustrating issues with sizing consistency and poor quality fabric that can shrink after washing. A few reviewers also experienced significant difficulties reaching customer support or received incorrect orders that did not match expectations. Some buyers additionally noted that certain prints looked cheap or faded quickly over time.

What people talk about most

Product

Customers expressed great satisfaction with the product quality and design, highlighting the soft and... See more

Quality

Consumers find quality to be positive, highlighting durable fabrics and comfortable fits. Many reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times and prompt... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the fast shipping, easy process, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising fast communication, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

100 % correct purchase. Item arrived as described. As there was a small delay caused by transport company Frased customer service jumped in directly. I got a fast solution. Thanks to Helena who direc... See more

Rated 5 out of 5 stars

I orderered a t-shirt from Frased which I was really excited for! However, when it said it had been received, Australian Post had managed to deliver it to the wrong address. Without knowing where it a... See more

Rated 5 out of 5 stars

Absolutely brilliant customer service! I accidentally ordered the wrong size - didn’t realise until it arrived. They were so understanding & made a re-order so easy! Great designs, great quality - wil... See more

Rated 5 out of 5 stars

I bought two T-shirts from Frased – a navy blue one with a white print in size Medium, and a white one with a green print in size Large. I’m very happy with both. The quality of the fabric and th... See more


4.4

Excellent

TrustScore 4.5 out of 5

98 reviews

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No history of asking for reviews

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4.4

All reviews

(98)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'll be back!

The entire process was streamed for my convenience from start to finish. They communicated clearly and sent me my package promptly. Can't wait to shop with them again.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant customer service

Absolutely brilliant customer service! I accidentally ordered the wrong size - didn’t realise until it arrived. They were so understanding & made a re-order so easy! Great designs, great quality - will def use again - thank you Helena!!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Return

I ordered two shirts online and they were too small when they were delivered, my own fault.
I contacted their team on Instagram and asked how I should proceed, they said they would send me two new shirts one size larger at no extra cost and that I could keep the two shirts I got from the beginning. Great service and easy and smooth handling from them.
I can highly recommend Frased!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

★★★★★ Excellent quality and style!

★★★★★ Excellent quality and style!
I recently ordered from Frased and couldn’t be happier with my purchase. The quality exceeded my expectations. the fabric feels durable and well-made, and the stitching is clearly done with care. The fit was true to size, and the design looked even better in person than in the photos. Shipping was fast, and the packaging felt thoughtful and professional.
What really stood out was the attention to detail. it’s clear this brand cares about both quality and customer experience.
I’ll definitely be shopping here again and would recommend it to anyone looking for stylish, comfortable clothing.​​​​​​​​​​​​​​​​

2 August 2026
Unprompted review
Rated 2 out of 5 stars

I was disappointed with the quality of…

I was disappointed with the quality of the shirt for how much it cost. It is a Gildan 100% cotton tee that I can get for $3 at Walmart. It's uncomfortable and will shrink the first time it's washed. For the price, a cotton blend or sueded cotton would be better. The design was screen printed poorly and is transparent. Also the font is not the size that is shown on the website. Mine is very small and only the middle upper back in size compared to the designs on the site that are nearly full back in size. Wanted to like it, too bad I don't. Garage tee it is, I guess.

1 August 2026
Unprompted review

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