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FrayaMedSupply: Purchase dermal fillers online safely. Products we provide are 100% original. Our offer includes dermal fillers, best mesotherapy devices and tissue stimulators. Welcome to Fräya, your preferred aesthetic medical goods supplier in the EU and worldwide. We provide secure payments, Delivery to Europe within 24h, 100% authentic products.
Baltiq Plaza, Świętojańska 43/18, 81-391, Gdynia, Poland
I was very happy with my order from Fraya. The prices were competitive and the customer service was great! I also liked the fact that you could buy certain needles (NanoSoft) in small quantities so I didn't have to buy an entire box. The products were authentic. Great experience!
Excellent provider, reliable products, service customer prompt to help and super quick deliveries. They are my favourite supplier.
Reply from Frayamedsupply
Thank u for those kind words, It is our pleasure delivering top tier quality services to You!! <3
Customer care is amazing, fast delivery and fast response to any concerns
Reply from Frayamedsupply
Thank you soo much for this kind words and trust invested into our partnership!
So lucky to find that online store,good prices
Fast shipping and perfect assistance.
Ready recommend it !!
Reply from Frayamedsupply
It is always pleasure assisting and providing best online service possible! Thank you for your trust and time <3
One of the best European companies selling high quality products.
I rate with four stars instead of five for the repeated response delay in my order confirmation !
Thank you best company and best product and very good price I recommend this company a lot
I didnt now how to use delivery tracking. I wrote Fraya an email. Response was quick and i got advice that helped me. Thank you. I have ordered couple of times and the delivery has been always on time and the products spot on. Im very pleased with everything.
My company buy often to Fraya , And We never had problems , all is perfect
I DON'T RECOMMEND BUYING FROM THIS SELLER. I am a buyer in the US, who purchased from Fraya(in Poland) about three weeks ago. The package from Fraya got lost in transit. So far, Fraya refuses to take any responsibility for the fact the package never reached me, so I am out $193. As of today, I am in the process of getting a refund through Paypal. Fraya shipped the package without "receiver's signature" requirement. Due to this, the shipping company claimed it was delivered to my home, when it wasn't.
Fraya is claiming they sent the package with receiver's signature requirement, but FedEx is saying the opposite is true. FedEx told me Fraya waived "signature upon receipt" requirement - and FedEx has a document backing up its claim). I first filed case with FedEx and FedEx concluded the package was lost. The kicker is FedEx will only accept compensation claim from the sender but not the receiver - so even if FedEx is at fault, without the cooperation of the Seller, I cannot get any refund for the lost package. I explained all of these to the Fraya in multiple emails, but I got one reply email from Fraya basically saying that FedEx made the mistake so they can't do anything for me. I wrote to the seller I will take the replacement and seller can file a case with FedEx, but Fraya won't even bother reaching out to FedEx to inquire about the package and the "Lack" of receiver's signature. Online shopping should not be this risky, especially buying from Europe. What I find the most unpleasant is how Fraya basically ignores the good business practice just because customers are overseas. As an online business, Fraya has to make sure its products get to the customers safely and on time. Fraya seems to think their responsibility ends when the package is sent out. Fraya does not really care if the customer receives the item and get the service the customer paid for.
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Update as of August 10
I ordered item from Fraya on July 5, the package got lost in transit and I first filed an investigation with FedEx. EventualIy I had no choice but to file a case with Paypal. It took about a month, but I got a full refund through Paypal. In total, I sent approximately 8 emails to Fraya. To these, Fraya responded only ONCE - saying it's not their fault and told me to wait. I spent hours on the phone with FedEx and took a half day off from work to visit the FedEx office. As far as I know, Fraya did nothing. They did not respond to my emails. There was a moderation period through Paypal - and again, Fraya did not respond- And they failed to submit any pertinent documents to prove their case. I see that Fraya wrote a response to my review. Only thing I can say after reading Fraya's response: You had a plenty of time and many opportunities to address the issue, but you didn't. My guess is that since Paypal forced a full refund from Fraya, Fraya NOW can publicly say they fully investigated and are working on their communication. Good for them. If Fraya don't even bother replying to paying customers, they have a long way to go.
Reply from Frayamedsupply
Dear Dani SK,
We sincerely apologize for the inconvenience you've experienced with your recent order from Fraya. We understand the frustration caused by the unfortunate situation surrounding the lost package, and we greatly appreciate your patience throughout this process.
Our team has been thoroughly investigating the matter to ensure we have a clear understanding of the circumstances. It's important for us to address your concerns and provide you with a satisfactory resolution.
Regarding the shipping of your order, we'd like to clarify the steps we took to ensure a smooth delivery process. We did indeed ship the package with a "receiver's signature" requirement to enhance security and ensure successful delivery. However, we understand that there seems to be a discrepancy in the information provided by the shipping company, specifically FedEx, which claims the requirement was waived.
We take full responsibility for any confusion that may have arisen during this situation. We deeply regret that your package did not reach you as expected. Please know that we have been in contact with FedEx to address their claims and rectify any potential errors. We are committed to resolving this issue in a fair and timely manner.
At Fraya, customer satisfaction is our top priority. We truly value your business and your trust in us. While we navigate this unfortunate situation, we assure you that we are actively working to determine the best course of action. Your feedback is invaluable to us, and we are taking steps to review and improve our shipping processes to prevent such incidents from happening in the future.
In light of your experience, we are revisiting our communication protocols to ensure that we provide timely and responsive assistance to our customers, regardless of their location. We deeply regret any perception that we neglected our duty to ensure your order's safe and timely arrival.
We want to assure you that your voice has been heard, and we are committed to making things right. Once again, we apologize for any frustration this situation has caused. We genuinely appreciate your business and the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Thank you for your understanding and your continued support.
Sincerely,
Fräya Team
It was excellent customer service and fast delivery on time I’m happy to shopping again and again thank you
Quick reply n shipping. The parcel reach Malaysia in just 4 days.
Glad to work with Frayamedsupply. The team is quick and friendly and the service quality is so good. We are very thankful for having a business with this company.
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