Bought budget VPS of theirs for personal purposes. 4€ for one based in Germany (I live in Poland soo that isn't an issue for me), 100GB of storage and like 4GB of RAM (if I remember correctly about t... See more
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Review summary
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Based on these reviews
Fast server setup, easy to navigate panel, good connectivity/uptime. My 'enshrouded' server .json file was outdated though, so i had to rewrite that by myself.
Company replied
Company details
- #25 of 29 best companies in Web hosting company
- #128 of 153 best companies in Gaming services
Written by the company
Web & Game Hosting Provider
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- +44 115 7940794
- admin@freakhosting.com
- freakhosting.com
4.1
Great
384 reviews
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
suspended my server for no reason
9 December 2025
Reply from FREAKHOSTING
Hi there, I’m sorry to hear about your frustration. We never suspend services without a specific cause, usually related to overdue payments, verification checks, or violations of our Fair Usage Policy to protect other users. We want to clear this up for you immediately. Please reply to your open ticket or email us with your Ticket ID so we can review the suspension reason and help you get back online.
One of the best providers i have used
Been using FREAKHOSTING for just over a month and the experience has been great.
Any issues that i had was resolved within the hour and the customer service they are providing is one of the best i have experienced yet.
I am using 3 VPS systems, Web hosting and a Game server and ecerything is silky smooth. Keep it up
6 November 2025
Reply from FREAKHOSTING
Hi, thank you for the incredible feedback! It’s great to see you taking full advantage of our ecosystem, from VPS to Game Servers. We are happy to hear everything is running silky smooth. Thanks for recommending us!
Support is awful
I’ve been using this hosting service for a long time and never had any serious issues before. However, now I’ve encountered a problem where I cannot start my server through the control panel, and their 24/7 support has been ignoring my ticket for about 7 hours. They also haven’t replied in the live chat or by email. This is very disappointing, especially considering that the service was previously reliable.
9 December 2025
Unprompted review
Reply from FREAKHOSTING
Hi, I apologize for the delay you experienced. Not being able to start your server is frustrating, and a 4-hour wait time is not the standard we aim for. We are currently scaling our support team to reduce these wait times.
Very nice host,good panel,good…
Very nice host,good panel,good ping,fast server,fast support.
13 November 2025
Reply from FREAKHOSTING
Thanks for the review! Low ping and a fast panel are top priorities for us, so we are glad you are noticing the performance. Enjoy the server!
very competent support
very competent support, walked with me through an update issue and made sure it was completely resolved.
12 November 2025
Unprompted review
Reply from FREAKHOSTING
Hi, thank you for the feedback. Technical issues like update errors can be tricky, but we are glad our team was able to resolve it quickly for you. We are here if you need anything else!
Reply from FREAKHOSTING
Hi, I sincerely apologize for the slow response times on live chat. We have been experiencing higher-than-usual volume recently, but we are actively working on improving our triage process to get back to users faster. We appreciate your patience and hope to provide a better experience next time.
Problems
Freakhost used to work well, but after I bought the budget VPS #3, it had many problems. I received an email stating that the OS was installed on the server, but when I logged into the cloud panel, no OS was installed at all. My connection attempts were unsuccessful. The support is very slow; they responded after 2-3 days, but with no results.
1 September 2025
Unprompted review
Reply from FREAKHOSTING
Hi there,
We’re sorry to hear about your recent experience and truly appreciate your feedback. We can confirm that all support requests are reviewed and addressed within 24 hours, leaving an issue unresolved for 2–3 days is not typical of our process. This doesn't really align with your statement.
Please make sure to contact us through our official communication channels listed on our website to ensure your request reaches the correct team. If you’re still experiencing issues installing the OS or you are confused on how to access your VPS, we’ll be happy to guide you step-by-step through the setup process to get everything running smoothly.
We’re here to help.
Reply from FREAKHOSTING
Thank you for your feedback
Awesome hosting
I've only been using FREAKHOSTING for a short time, just a couple of days. But I'm very happy with their VPS - they're fast and inexpensive. The support is incredibly awesome, especially the owner. They are always online on Discord, answering pretty much any question. The hosting is very open and honest with its clients, which I like. I recommend using FREAKHOSTING, and I'm glad I discovered a provider like this.
1 November 2025
Unprompted review
Reply from FREAKHOSTING
Thank you so much for the amazing feedback! We’re really glad to hear that you’re enjoying your experience with FREAKHOSTING.
The WORST provider with the WORST support
I had been using Freakhosting for about a month, and my initial impressions were positive. The budget VPS (BVPS-4) in Frankfurt, Germany, for 17,10€ per 3 months seemed like a great deal, and the technical support was responsive. For that first month, everything was working well.
However, on October 6th, my server was unexpectedly blocked for "spam," although I had done nothing to justify this. My opinion changed instantly, and I strongly do not recommend this service. To make matters worse, they refused to provide a backup of the disk where my important files were stored.
UPD 1: The server was eventually unsuspended, but with a different IP address. Thankfully, my data was saved.
UPD 2: The situation repeated on October 31st, the final day of my billing cycle. My server was suspended immediately after I asked a question about billing in the live chat. It's worth noting that the first time my server was suspended, I received an email notification, but this time I did not.
Most importantly, the support team claimed my server was suspended for "exceeding normal limits of 25th port (email port) usage." BUT I HAVEN'T EVEN INSTALLED AN EMAIL SERVER ON MY WINDOWS SERVER 2019! This proves that their monitoring systems are flawed and their accusations are completely groundless.
And again, they can't provide me a backup of server disk with the important files.
Support was painfully slow; I waited over 11 hours in the live chat only to get a dismissive message like "you should create a support ticket."
After using this hosting for about 3 months, I can give an advice to those who thinks about ordering a service from this provider: this is the WORST hosting provider I have ever used with the WORST support. I do not recommend this provider to anyone. Use any other service, but DO NOT USE FREAKHOSTING.
31 October 2025
Unprompted review
Reply from FREAKHOSTING
Hello,
We’re sorry to hear about your experience and appreciate you taking the time to share feedback.
Please note that all accounts are subject to our Terms of Service and Acceptable Use Policy, which prohibit any activity that could be considered abusive or harmful to our network. When a suspension occurs, it is always based on verifiable data or abuse reports, never without cause.
Our team takes such matters very seriously and acts quickly to protect both our infrastructure and other customers. We always encourage clients to reach out via ticket for clarification or assistance if they believe a suspension was made in error.
If you’d like us to review your case again, please contact our abuse department through the client area so we can take another detailed look.
Thank you for your understanding.
Useless support and scammer hosting and vps provider
Useless support system created a ticket 24 hours ago but yet not got any response they r scamming the peoples there vps service are totally garbage in comparsion to other vps service provider they are 20 years back in provding the service ther support system is usless where they said they r available for 24 hours but they are not replying beggar are far better then them they r scamming people's money without any region
15 October 2025
Unprompted review
Reply from FREAKHOSTING
Hello,
We understand it can feel frustrating when things don’t move as fast as expected, especially after “20 years back” in time! 😉
Our support team does operate 24/7, but depending on the nature of the request, replies may take a bit longer during peak hours. Every ticket is reviewed carefully to ensure proper handling, and no, we don’t scam anyone, only fix servers and keep networks running.
If you’d like us to check your specific ticket, please share your ticket ID through the client area so we can take another look.
Its a very godd site for use
9 October 2025
Reply from FREAKHOSTING
Thank you so much for your feedback! We’re happy to know that you find our site easy to use. Your support motivates us to keep improving and delivering the best hosting experience possible.
We regret to inform you that your…
We regret to inform you that your service has been suspended due to the following reason:
Suspension Reason: Generating Excessive Amounts of Bandwidth Traffic - Out of Fair Usage Policy
i used 50mbps of 2gbps and they think it's out of fair usage.
28 September 2025
Unprompted review
Reply from FREAKHOSTING
Thank you for sharing your feedback. We reviewed your case and can confirm that suspensions are never issued automatically, they always follow a full review of bandwidth and traffic patterns. The fair usage policy is designed to keep network stability consistent for all clients.
If you believe your usage has been misunderstood, please reach out to us through your client area or open a ticket so we can take another look and clarify everything in detail. We are happy to help resolve any confusion.
Host is terrible
Host is terrible, webhosting goes down ever 2 days, no ddos protection at all, overall i don't recommend this hosting service
7 October 2025
Unprompted review
Reply from FREAKHOSTING
We are sorry to hear about your experience and would really like to investigate what happened. Our systems are monitored 24/7, and we have not seen downtime matching this report. We also provide active DDoS protection across all services, but if you encountered an issue, we want to make sure it is resolved.
Please contact our support team with your FREAKHOSTING account email address so we can check the logs and assist you directly. Your feedback is important, and we appreciate the chance to make things right.
95+% packet loss on one of the nodes to…
95+% packet loss on one of the nodes to the server in Germany
6 October 2025
Unprompted review
Reply from FREAKHOSTING
Thank you for sharing your feedback. We are not seeing any packet loss on our end, so we would like to better understand your situation. Could you please confirm if you are experiencing actual packet loss on your service, or if you are seeing packet loss on a hop in a traceroute or MTR?
It is common for some hops, such as those used by Cosmicguard and other providers, to have ICMP responses rate limited or disabled. This can show up as 100 percent or partial packet loss in a traceroute, but it does not affect traffic reaching the destination server.
If you are experiencing real packet loss on your service, please open a support ticket with us and we will investigate immediately.
Reply from FREAKHOSTING
We really appreciate your review. It is great to know that you are enjoying the product and that our support was there right when you needed it. Thank you for choosing FREAKHOSTING.
very good host
20 September 2025
Reply from FREAKHOSTING
Thank you for the kind words. We are glad that you are happy with our hosting and we will keep working hard to provide the same level of service moving forward.
Great service
Great service. Very good CPU performance on all VPS tiers. Support is the best, they help with VPS problems when it's not even their fault, but the misconfiguration on my end. Satisfied, I recommend it.
Edit: They have now added a Firewall Configuration Panel which is also quite useful.
1 September 2025
Unprompted review
Reply from FREAKHOSTING
Thank you for your kind words! We're glad to hear you’re satisfied with the VPS performance and our support team. We’re always here to help whenever you need it.
These guys rock!!!!
you guys did not set up the software but helped me anyways after i misconfigured it. Thanks a lot!!!!
26 August 2025
Unprompted review
Reply from FREAKHOSTING
We’re happy to hear this! Even when it’s not our responsibility, we’re always glad to step in and help. Thanks for sharing your experience!
Perfect service all around
Perfect service all around, extremely kind and friendly, fast replies and instant fixes.
Amazing providers, would recommend over other services ANY day.
25 August 2025
Unprompted review
Reply from FREAKHOSTING
Thank you so much for the kind words! We’re thrilled to hear you’re happy with our service, quick replies, and support. Your recommendation means a lot to us.
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