FreeAgent Reviews 

Great, quick, correct response to my question, thanks

I received excellent customer service from FreeAgent. The guy i spoke to was friendly, professional, and extremely helpful. My issue was listened to carefully, explained clearly, and resolved efficiently.
I really appreciated the patience and willingness of the support team to make sure everything was sorted properly. It was reassuring to receive such a high level of customer service and feel that my query was genuinely taken seriously.

Whenever I have spoken to any member of the FreeAgent team they have always been very knowledgeable, regarding their product and always willing to help. Excellent company.

Don't worry about that

Helpful and friendly

RESPONDED TO MY QUERY VERY QUICKLY, AS PROMISED

The system is well laid out and easy to find your way around the software. If you entre any mistakes it is easy to alter them without to much messing around. The bank feeds are a little slow; about one day behind otherwise this is the best site for value and usability.

The phone is always answered quickly and the service is clear, friendly and professional. I am always seriously impressed by the quality of service I receive by FreeAgent and the software itself is excellent and intuitive.

I had made an invoicing mistake, then compounded it with another one. My accountant quickly explained the need for me to create new invoices.

The freeagent call handler then helped me sort out the 'technical' parts removing the credits and correctly reapplying as invoices.

To have someone do this with you rather than just directing you to a FAQ is immensely helpful. Took a lot less of my time and made my day a lot less stressful.

Thanks!!

Any time I contact the support they are friendly, knowledgeable and resolve my issues with minimum fuss .. great customer service

It’s a great service

On the rare occasions when I've needed to contact the FreeAgent help desk, it's been time well-spent.

Quick to access, good listening & tailored responses delivered in easy-to-understand language.

Bravo!

I have used Freeagent since the beginning of the year and they are simply amazing. Every time I call they answer right away, one time I asked for a callback and they returned my call within 5 minutes.
They are so helpful and patient and I cannot recommend them enough. Keep up the fantastic work

Talked me though MTD to solve yet another problem with it having 2 companies and needing to file my VAT returns on a different month to the MTD returns

The brilliant idea that I can talk to a human who can understand my wishes and helps me solve problems is first rate!

FreeAgent is Amazing! Did I mention it’s FREE with a Free Mettle account too?

Well, that’s one of the first things I say to clients. I’ve been using FreeAgent for YEARS and I can’t fault it. It’s user friendly, I’ve been able to refer clients who aren’t tech savvy and they’re happily using it!

As a sole trader you can complete your self assessment in house, you always know where you stand, no last dash in the last month! FreeAgent learns your transactions from connected bank accounts so most of the time you’re just hitting approve and uploading the receipts.. which again is super easy via computer or app!

The dashboard is very well laid out, you can easily see your cashflow and navigate to where you need to be to create invoices, approve transactions, see your open and overdue invoices, what ever you need- it’s all accessible! No hidden menus- you can even use it to keep track of your stock inventory!

I used to pay the subscription and it was worth every penny and then mettle appeared.. another fantastic addition, a FREE business bank account suitable for sole traders, connects with FreeAgent and everything syncs together. The added bonus is having this FREE business bank account (which also helps you save for your tax bill using pots)... you get FreeAgent for FREE!!

Another great feature are the payment options for clients, I can email invoices from my computer or phone in seconds, they are send a professional PDF with my business logo, my chosen text and it also sends them a payment link where they can pay via card if they prefer!

Customer service is also amazing.. IF you should ever need support, the turnaround is super quick, and every ‘issue’ I’ve had has been minor but fixed in a flash!

10/5

I made a mistake and mixed up personal and business transactions and, as I had not done this before, I needed help to resolve. I checked the on-line help available but could not find a suitable answer. I emailed my dilemma and a response was swift, courteous and easy to follow. I followed the instructions and easily resolved the issue.

I run a small business. I make charity donations. FreeAgent, despite knowing my account has transactions coded correctly in this category, let me file an invalid/illegal CT600. Their documentation - small print - says they don't emit valid CT600's if charity donations are involved - so why can't they prevent you from filing-in-error in the first place?

Clear concise and effective communications in resolving the issues are very high quality.. The support team in my experience quickly adapt in understanding the customer issues providing a spontaneous and reassuring response

Excellent- easy and patient