Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it was quite easy booking the fklights but each passenger req. indiv luggage booking no copy possible
Company replied
Cabin was not well maintained and clean, old looking. Seats are not comfortable and leg space is too small. Food and drinks are very bad, not many choices and overpriced, flight was good but not much... See more
Company replied
Next flight to Antalya and I preferd Freebird, because last winter it was very good flight and very good service. Price and quality is good! Till the next flight Freebird🫶
Company replied
Company details
About Freebird Airlines
Written by the company
25 Years in the Skies
We proudly celebrate 25 Years in the Skies. Our journey began with our first commercial flight from Istanbul to Lyon on 5 April 2001. What started with a fleet of three MD-83 aircraft has grown into an international operation supported by the strong aviation heritage of Gözen Holding.
Over the past 25 years, we have continued to grow, renew our fleet and connect passengers with popular holiday destinations. Our colourful aircraft tails have become a reflection of the diversity of our passengers, our colleagues and the destinations we serve.
Your Shortcut to Sunshine 🧡
Freebird Airlines, a member of Gözen Holding, is an international leisure airline based in Türkiye. Together with its Malta-based sister airline, Freebird Airlines Europe, it operates scheduled and charter flights to popular holiday destinations, primarily across Europe.
Freebird Airlines was established in 2000 and operated its first commercial flight on 5 April 2001. Today, Freebird Airlines and Freebird Airlines Europe operate direct flights to more than 170 destinations with a combined fleet of 14 Airbus A320 aircraft. Freebird Airlines’ main base is Antalya Airport.
As a member of Gözen Holding, Freebird Airlines benefits from more than 45 years of experience in the aviation industry. Gözen Holding provides services across several areas of aviation, including airline representation, fuel supply, supervision, brokerage, safety and training.
Freebird Airlines is committed to creating sustainable value for its passengers, employees and stakeholders through its operational expertise, technology and employment infrastructure. In 2002, Freebird became the first airline in Türkiye to receive the ISO 9001:2000 certification from TÜV Rheinland. In July 2006, it became the first charter airline in Türkiye to obtain IOSA registration under the IATA Operational Safety Audit programme.
Freebird Airlines Europe
Freebird Airlines Europe commenced operations on 20 February 2019 after receiving its Air Operator Certificate from the Malta Civil Aviation Directorate. Based in Malta, the airline operates in accordance with European Union Aviation Safety Agency standards and Maltese aviation regulations.
![Freebird Airlines on Instagram](https://cdn.trustpilot.net/consumersite-businessunitimages/54ef07940000ff00057daf85/profile-description/nstagram-icon.png"){kind=icon}
Contact info
To Feel Free
3.6
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its very nice
17 February 2026
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind feedback. We are pleased to hear that you had a nice experience with us.
Your feedback helps us better understand our passengers’ expectations. Thank you for sharing your experience.
Best regards,
Freebird Airlines
its fast and easy
3 February 2026
Reply from Freebird Airlines
Dear Passenger,
We're so glad to hear that you found our service fast and easy to use. Your positive feedback is truly appreciated!
Best regards,
Freebird Airlines
This is my first flight with Freebird
This is my first flight with Freebird, I can't say anything in the moment.
23 January 2026
Reply from Freebird Airlines
Dear Passenger,
We appreciate you taking the time to share your initial thoughts with us. We hope you had a pleasant flight.
Best regards,
Freebird Airlines
easy booking but each passenger single
it was quite easy booking the fklights but each passenger req. indiv luggage booking no copy possible
25 January 2026
Reply from Freebird Airlines
Dear Passenger,
We appreciate your feedback regarding the booking process for flights. We are always looking for ways to improve our services.
Best regards,
Freebird Airlines
It was normal to book a flight
Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.
18 January 2026
Reply from Freebird Airlines
Dear Passenger,
We appreciate your feedback regarding your booking experience. We are always reviewing our offerings to ensure value for our passengers.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
We are so glad our transparent fee structure provided a straightforward experience for you. We appreciate your feedback!
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
We are so happy to hear that your booking experience was easy and uncomplicated. We truly appreciate your kind feedback.
Best regards,
Freebird Airlines
I missed that flight.
19 June 2025
Reply from Freebird Airlines
Dear Passenger,
We understand missing a flight is frustrating. We appreciate you sharing your experience with us.
Best regards,
Freebird Airlines
The stewardess were very very very…
The stewardess were very very very kindly. I will flight only with freebirf in future if possible.
20 December 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you very much for your kind words. We are delighted to hear that you had a positive experience with our cabin crew.
Best regards,
Freebird Airlines
Nice staff
Nice staff, no legroom, safety good, seats old just as the aircrafts.
12 October 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback with us.
We are pleased to hear your kind comments about our staff and safety standards. We also appreciate your remarks regarding seat comfort and cabin features, as your feedback helps us better understand our passengers’ expectations.
Best regards,
Freebird Airlines
Everything is good explained
Everything is good explained, no hidden facts or costs with a transparence booking process.
2 December 2025
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that you found our booking process transparent and clear. We appreciate you taking the time to share your positive experience with us.
Best regards,
Freebird Airlines
price performance is good
21 July 2025
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that your experience with us. Thank you for your positive feedback; we appreciate it.
Best regards,
Freebird Airlines
A 100% shambles from the airline
A 100% shambles from the airline, staff/crew down to Manchester ground crew. Seats on the plane broken staff unprofessional, threatening, it’s was disgusting totally unpleasant experience which will never repeat from my experience this airline should not be enabled to leave the ground it’s totally unsafe
6 December 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback. We are sorry to hear about your experience and regret that your journey did not meet the standards we aim to provide.
Your comments are important to us and help us better understand passenger expectations as we continuously work to improve our services.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
We're glad you found booking and flying to be easy. Thank you for your positive feedback; we appreciate it!
We would be delighted to welcome you on board again in the future.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
Thank you for your wonderful feedback. We are delighted to hear that everything was perfect and look forward to welcoming you on board again.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback. We are pleased to hear that you found the booking process easy and transparent, with no hidden fees. We look forward to welcoming you on board again.
Best regards,
Freebird Airlines
No online Check In in FRA
No online Check In in FRA. Had ro go to the Check in Counter. Otherwise flight was ok
14 November 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback. We are pleased to hear that the rest of your flight was satisfactory.
Your feedback is important to us as it helps us better understand our passengers’ expectations and improve our services.
Best regards,
Freebird Airlines
They cancelled our flight without any…
They cancelled our flight without any other flight. The flight was fully booked. Now i have to find another ticket which is much more expensive shortly before the vacation. Book additional nights since i cannot find at the same day etc. very unreliable
22 November 2025
Reply from Freebird Airlines
Dear passenger,
We sincerely apologize for the disruption to your travel plans. While cancellations are never our intention, we regret the inconvenience this has caused.
We truly value your feedback and are continuously working to improve reliability and support for our passengers.
Kind regards,
Freebird Airlines
:( Check in
:( Check in : only 2 desks available;
:) Price on board for f&b affordable;
16 November 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback. We are glad to hear that you found our onboard food and beverage prices affordable.
We hope to welcome you on board again soon!
Best regards,
Freebird Airlines
Freebird bad experience
We were due to take off on Saturday 1st November 2025 at 13.30 from Gatwick to Skopje . The Flight time kept changing to the next hour and so on! At around 18:00, flight information "flashed up" delayed to the next day 2nd November 2025 at 8:15am. No explanation given from anyone. Finally Took off on 2/11/2025 around 9.35am! What is suspicious about this airline is that we were not given new boarding passes for the 2/11/2025 flight, we had to use the old passes. This makes it difficult to prove to any travel insurance provider that we actually took off a day later and missed out on a day's holiday! Our travel insurance provider cannot find any information about our delayed Freebird flight listed at Gatwick on the dates, as if the flight did not exist!
1 November 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback. We are sorry to hear about your experience. We understand how frustrating extended waiting times can be and sincerely regret the inconvenience caused.
We understand how frustrating this must have been for you. Your comments give us clear insight into our passengers' experiences and are very valuable to us.
Best regards,
Freebird Airlines
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.