Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Company details
- #179 of 229 best companies in Insurance agency
- #158 of 177 best companies in Insurance broker
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Freedom Brokers
Thank you so much for your 5-star review.
We're delighted to hear that you found the process easy and that we were able to help you find the right insurance.
Reply from Freedom Brokers
Thanks so much for your kind review.
We're really glad to hear that you found the service helpful and that we were able to get everything sorted for you quickly.
We truly appreciate your feedback and would love to know how we can deliver a 5-star experience for you next time.
Reply from Freedom Brokers
Thank you for your 5-star review.
We are pleased to hear that you found our insurance to offer both excellent value and competitive pricing. Feedback like this is very important to us and reinforces the work our team puts into delivering the best possible service.
Reply from Freedom Brokers
Thank you for your kind feedback.
We are pleased to hear that you found our team member to be helpful and thoughtful. Providing attentive and supportive service is very important to us, and your comments are greatly appreciated.
Thank you for taking the time to share your experience with us.
Found the whole process easy
12 May 2026
Reply from Freedom Brokers
Thank you for your feedback.
We are pleased to hear that you found the whole process easy. Making things simple and straightforward for our customers is an important priority for us, so it is great to know we met your expectations.
Thank you for taking the time to share your experience.
Very simple to follow instructions
Very simple to follow instructions. Great price and seems to be a good policy
11 May 2026
Reply from Freedom Brokers
Thanks so much for your 5 star review! We’re glad you found everything easy to follow and felt the pricing offered good value.
It’s great to hear the policy meets your needs. We appreciate your support!
Easy to set up a new insurance…
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if we ever need to make a claim.
12 May 2026
Reply from Freedom Brokers
Thank you for your feedback! We’re really pleased to hear you found the setup process straightforward and that validating your no-claims discount was smooth and hassle-free.
Thanks again for choosing us, and we’re here if you need anything in the meantime.
Emily was great
Emily was clear, prompt and helpful when updating my details and assisting with renewing my vehicle insurance.
13 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback! We’re delighted to hear that Emily provided clear, prompt, and helpful support when updating your details and assisting with your renewal.
We’ll be sure to pass your comments on to her—she’ll be really pleased to hear this. Thanks again for taking the time to share your experience!
Great
The information I was given was very helpful and the representative was very understanding thank you
13 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback! We’re so pleased to hear that you found the information helpful and that our representative was understanding.
We’ll be sure to pass on your thanks—they’ll really appreciate it!
All done in no time, & the best quote offered.
After a short wait, my renewal was dealt with efficiently & promptly. I had the new policy clearly explained, & was happy with the quote.
The entire process was smooth & stress free enough to have booked Freedom to the top of my rentals list for next year.
12 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic feedback! We’re delighted to hear that your renewal was handled efficiently and that everything was clearly explained. It’s great to know the process felt smooth and stress-free for you.
We really appreciate your continued trust in us and are thrilled to be at the top of your list for next year. We look forward to assisting you again!
Reply from Freedom Brokers
Thank you for your feedback! We appreciate your patience and are glad we were able to get everything sorted for you in the end.
We’re always looking to make our processes as simple as possible, so your comments are really helpful. Thanks again for taking the time to share your experience!
Very friendly and easy peasy
13 May 2026
Reply from Freedom Brokers
Thank you for your lovely feedback! We’re so pleased to hear you found the experience friendly and easy.
We really appreciate you taking the time to share this and are here whenever you need us!
Customer service straight to the point…
Customer service straight to the point explain everything to you simply and effectively
12 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a review. We’re pleased to hear that everything was good and appreciate you choosing us.
Absolutely brilliant
Absolutely brilliant. Chris helped us with a complicated issue and he did it with ease and confidence. We are very grateful for his help and very happy with the service he provided.
11 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your lovely feedback. We’re so pleased to hear that Chris provided great service with your complicated issue.
We’ll be sure to pass your kind words on to her. Thanks again for taking the time to leave a review ,we really appreciate it.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear you found the process easy and efficient. It means a lot to us, and we look forward to supporting you again in the future.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear that you would recommend and happy with the service. It means a lot to us, and we look forward to supporting you again in the future.
Excellent service by the agent I spoke…
Excellent service by the agent I spoke to on the phone. Very reasonable costs for cancelling my policy and very nice person to deal with. Unfortunately the insurance with the telematics device is not for me. And I don't recommend anyone ever have a telematics device. It's a con and a way for insurance company's to put up your premium. And if you live in the country and drive smaller roads it will not be for you either. I actually drive below the speed limit and supposedly the telematics device picked up that I was speeding. 🫤🤷🏻
5 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review and for the 3 star rating. Were really pleased to hear you received excellent service from our agent over the phone.
Were sorry to hear that the telematics policy wasn't the right fit for you. We understand that telematics products may not suit every driver or driving environment, and we appreciate your feedback regarding your experience with the device.
Your comments are valuable and will be shared with the relevant team as we continue to review and improve our products and services.
Reply from Freedom Brokers
Thank you for taking the time to leave a review. We’re pleased to hear that everything was good and appreciate you choosing us.
Yulanda gave me great customer service…
Yulanda gave me great customer service it was quick and efficient. Thanks again
8 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We’re delighted you had great customer service
Yolanda will be really pleased to hear your kind words. Thanks again for choosing us.
No problem and great renewal price
8 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review.
We’re delighted to hear you had a straightforward experience and secured a great renewal price.
Thanks for choosing us.
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