I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
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Review summary
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Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
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Company details
- #179 of 230 best companies in Insurance agency
- #157 of 176 best companies in Insurance broker
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Freedom Brokers
Thank you for your kind feedback. We’re glad to hear that you found our pricing competitive and the process nice and easy. Your support means a lot to us, and we appreciate you taking the time to share your experience.
Reply from Freedom Brokers
Thank you for your feedback. We’re glad to hear everything was sorted online smoothly and easily. Your comments are greatly appreciated.
helpful and straightforward
helpful and straightforward
been using freedom for 7 years and haven't had a problem.
9 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback and for your continued loyalty over the past 7 years. We’re really pleased to hear that you’ve consistently found our service helpful and straightforward, and that you haven’t experienced any issues along the way. Your ongoing support means a great deal to us.
Chris was very friendly in a…
Chris was very friendly in a professional matter, very patient and polite answered all questions I asked, went through everything step by. I recommend anyone to Chris
God you Chris happy customer
9 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your experience. We’re delighted to hear that Chris provided such friendly, professional, and patient support, taking the time to answer all your questions thoroughly. It’s great to know he made everything clear step by step and left you feeling confident. We’ll be sure to pass on your recommendation and kind words to him. Your feedback is very much appreciated.
Reply from Freedom Brokers
Thank you for your feedback. We’re pleased to hear you view us as a good company. Your support is greatly appreciated.
Thank you Freedom Brokers
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were available, given my current situation. Quite re-assuring.
8 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your kind words and 5-star review. We’re delighted to hear that Mia and Mary were able to provide reassurance and support during your situation.
We pride ourselves on listening carefully and making sure our customers fully understand their options, so it’s wonderful to know their patience and calm approach made a positive difference.
We truly appreciate you taking the time to share your experience and will be sure to pass your lovely feedback on to both Mia and Mary.
The way I have been treated is disgusting
I renewed my insurance with you out of loyalty even though your I got a quote for the same cover over £60 less with a competitor
My cover as now been revoked because of information I didn’t give because I was not asked at the time of my renewal, when I asked why you wanted this information I was given no reason and the call was ended
Once I have my refund I will go your competitor
8 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your lovely 5-star review. We’re so pleased to hear that you found our team helpful and that everything was explained clearly and in the level of detail you needed.
Providing friendly, informative support is very important to us, so your feedback is greatly appreciated.
We’ll be sure to share your kind comments with the team. Thank you again for taking the time to leave us a review.
Were no issues atol from start to…
Were no issues atol from start to finish ..a fantastic help ..thanks
3 June 2026
Reply from Freedom Brokers
Thank you for your wonderful review. We’re so pleased to hear everything went smoothly from start to finish and that the team was such a fantastic help. We really appreciate you taking the time to share your experience.
1st class insurance
Very easy to complete my insurance cover for my van.
The whole experience only took less than 5 minutes & I would highly recommend this company👍
6 June 2026
Reply from Freedom Brokers
Thank you for your great review. We’re delighted to hear arranging your van insurance was quick and easy, and that the whole process took less than five minutes. We really appreciate your recommendation and your support.
Chris was so helpfully and professional…
Chris was so helpfully and professional with my enquiries today. I will recommend him to any one and i hope i can speak to him next time as well if i have any problems.
5 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind review. We’re delighted to hear Chris was so helpful and professional while assisting with your enquiries. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to him. We look forward to helping you again in the future if you ever need us.
Excellent customer service from Chris!!
Excellent customer service from Chris!!
5 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that Chris provided you with excellent customer service. Your comments will be shared with him and the team, and we appreciate you taking the time to leave this review.
Reply from Freedom Brokers
Thank you for your great review. We’re pleased to hear you found the process simple and the pricing competitive. We appreciate your support and hope to assist you again in the future.
As a person not so tech savvie I foun
For a person not so tech savvie I found the setting up of my insurance was so easy and easy to understand, plus the fact that I could arrange the whole thing on the internet without having to speak to someone was a joy as I actually find it rather difficult to hear on the telephone.
Thanks Freedom I will be back next year.
5 June 2026
Reply from Freedom Brokers
Thank you for your kind review. We’re really pleased to hear that you found the setup process easy to follow and that everything could be arranged online in a way that suited you. It’s great to know this made things more comfortable for you. We appreciate your trust in Freedom and look forward to supporting you again next year.
I am very happy with the service I have…
I am very happy with the service I have received from Freem Brokers.
2 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your review. We’re very pleased to hear that you are happy with the service you received from Freedom Brokers. Your feedback is greatly appreciated.
Easy and straightforward and a nice guy.
4 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback. We are glad to hear you found the process easy and straightforward, and that our colleague made a positive impression. We appreciate you taking the time to share your experience.
So straightforward
So straightforward!
Easy to use website, clear and purchased insurance in minutes!
4 June 2026
Reply from Freedom Brokers
Thank you for your kind feedback. We are delighted to hear that you found the process straightforward and easy to use, and that you were able to arrange your insurance so quickly. We appreciate you taking the time to share your experience.
Reply from Freedom Brokers
Thank you for your feedback. We are pleased to hear that you found everything easy and clear to understand. We appreciate you taking the time to share your experience with us.
Easy to navigate the site and helpful.
Easy to navigate the site and helpful., found what I needed so I’m happy
Keep up the good work
31 May 2026
Reply from Freedom Brokers
Thank you for your kind review. We are glad to hear that you found the site easy to navigate and that you were able to find what you needed. Your feedback is appreciated, and we will continue working to provide a great experience.
Talked with a lady called Yolanda hope…
Talked with a lady called Yolanda hope I’ve spelled that right she was very helpful in when you in my Van Insurance . Very happy and a great price
3 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind review. We are pleased to hear that Yolanda was so helpful in arranging your van insurance and that you were happy with the price. Your feedback will be shared with her and the team, and we appreciate you taking the time to share your experience.
Clear precise and quick very nice person
Clear precise and quick very nice person
2 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that you found the service clear, precise, and quick, and that our team member made a positive impression. We appreciate you taking the time to share your experience.
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