CHARLIE…. He was really helpful I’ve never book a holiday before, my daughter always does it but he was very patient and explained everything simply im (78). We kept missing each other on returned cal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing experience from first contact. Nothing too much trouble, I was booking on behalf of 3 couples so a few amendments were made. I never felt rushed or pressured in to making any decisions. Vi... See more
Company replied
staff listened to what we wanted for our holiday and they met our every request and gave us even more ideas and better solutions for our needs. The result is we have an absolute dream holiday booked a... See more
Company replied
This is not the first time i have used Freedom Destinations to book holidays. They are experts on where you want to go and what there is of interest to see. Mostly they are exceptional on how to mak... See more
Company replied
Company details
- #22 of 143 best companies in Tour operator
- #36 of 198 best companies in Travel agent
Written by the company
Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.
Contact info
18 Mead Business Centre, SG13 7BJ, Hertford, United Kingdom
- 0333 003 8043
- freedomdestinations.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday to arrive in October
Holiday to arrive in October. Caroline has organised all trips,flights,hotels. Been so professional and made the trip to suit what we wanted. 5 stars.
29 May 2026
Reply from Freedom Destinations
Hi Jane, thank you for your review. It is great to hear Caroline, one of our North America experts, has looked after you so well when organising your trip, thank you for booking with us.
The help and knowledge of the staff of…
The help and knowledge of the staff of the holidays they give you to help you choose where to go and stay and cost is great
Have booked many times with freedom Africa and always had good service on all from start to finish of hoilday
29 May 2026
Reply from Freedom Destinations
Hi Tim, thank you for your lovely review. It is nice to hear our staff are able to use their first-hand experience when helping arrange your trips. Thank you for trusting us with your holiday.
Outstanding
I sent a simple email outlining my wants with regards to a holiday in Thailand. This was promptly followed up by a telephone call from a charming and incredibly helpful lady, called Molly. She has put together what I can only say is an outstanding, amazing holiday with no stress. I will highly recommend going forward. Thank you 👌
15 May 2026
Reply from Freedom Destinations
Good morning, thank you for your kind comments. It is so nice to hear that Molly, one of our Asia experts, has looked after you so well and planned a lovely holiday for you. Thank you for booking with us.
Reply from Freedom Destinations
Hi David, thank you for your review. This is great to hear.
We found Freedom Destinations so easy…
We found Freedom Destinations so easy to use, find and then dealing with.
Alice was our agent who was very helpful and friendly.
So looking forward to our holiday.
20 May 2026
Reply from Freedom Destinations
Good morning, thank you for your kind comments. I am glad to hear that Alice was helpful in planning your holiday. I will be sure to pass your comments along to her.
We dealt with Freedom Destinations…
We dealt with Freedom Destinations through Katie who so professional and knowledgeable,took time to explain everything in detail.
20 May 2026
Reply from Freedom Destinations
Hi Robert, thank you for your review. It is nice to hear that you were well looked after by our team. Thank you for trusting us with your holiday.
Great service by Megan answering all my…
Great service by Megan answering all my questions about trip gave great advice would definitely use this company again
19 May 2026
Reply from Freedom Destinations
Good morning, thank you for your kind comments. It is great to hear that Megan was able to look after you so well and give you useful advice for your time away. Thank you for you recommendation, we look forward to having you travel with us.
Fabulous service
Fabulous service - listened to my needs and wants - made strong ‘tests’ as to my sincerity and thorough solutions presented.
No hard sell no deadlines - sensible approach and offered to hold flights while fine tuning.
19 May 2026
Reply from Freedom Destinations
Hi Mark, thank you for your review. I am glad we could help in tailoring your holiday to your needs. Thank you for trusting us with your holiday.
Helpful friendly staff.…
Courteous staff called back when they said they would. Abbie was very helpful and nothing was to much trouble. She made the whole process very easy.
8 May 2026
Reply from Freedom Destinations
Hi Gary, thank you for your kind comments. I am glad to hear Abbie, one of our Australia and New Zealand specialists, was able to look after you so well when booking your holiday.
I found Freedom to be knowledgable and…
I found Freedom to be knowledgable and helpful in planning my journey through to what I hope will be a wonderful holiday that I will remember for the rest of my life.
Prompt communication and replies to email and staff always on hand on the phone.
22 April 2026
Reply from Freedom Destinations
Good Morning, thank you for your kind comments. It is great to hear our staff were able to look after you so well. We look forward to hearing about your holiday upon your return!
Compromise and a happy customer
Unfortunately, my health has taken a turn for the worse. I contacted Freedom Destinations to discuss the options available for myself and the company. After a few phone calls, we came to an amicable agreement and arranged a far less strenuous holiday. All of this was done on day 1! Now I have a more stress free holiday to look forward to. Well done Nicola and Caroline, a credit to Freedom Destinations
8 May 2026
Reply from Freedom Destinations
Hi Stephen, I am sorry to hear your health has taken a turn but I am glad we were able to help you make alternative arrangements. I will be sure to pass your lovely comments along to Nicola and Caroline as I am know they will appreciate your kind words.
Ingrid was amazing
Ingrid was amazing, managed to incorporate everything we needed for out Kenya/Zanzibar trip. Nothing was too much for her. Would definitely recommend and use again.
14 May 2026
Reply from Freedom Destinations
Hi Maria, thank you for your lovely review. I am glad to hear that Ingrid looked after you so well when planning your trip. We look forward to helping with your next adventure!
Helpful suggestions when booking & very…
Helpful suggestions when booking & very happy to accommodate and advise on our requests
5 May 2026
Reply from Freedom Destinations
Hi Dawn. Thank you for writing a review for us. It is good to hear that we have been looking after you so well.
Reply from Freedom Destinations
Hello Vernon. Thank you for your review and for booking your holiday with us.
Reply from Freedom Destinations
Thank you for leaving us a review. This is great to hear.
Having had 2 amazing holiday…
Having had 2 amazing holiday experiences already with Freedom Destinations we decided to book our next adventure with them again.
The support, guidance and advice made this latest booking experience smooth and easy (Thanks Briony) and I have no doubt the end result will once again be amazing.
11 May 2026
Reply from Freedom Destinations
Hi Graham. Thank you for your review and booking a holiday with us again. It is great to hear that Briony, in our Asia Travel Team, has been looking after you and your itinerary.
Courtney was great
Courtney was knowledgeable, sharing thoughts but not being pushy. Very prompt communication and clear information on hotels etc
8 May 2026
Reply from Freedom Destinations
Hi Rosie. Thank you for this review. It is great to hear that Courtney, in our America & Canada Travel Team, has been looking after you and all your holiday plans. Thank you for booking through us and we are sure that you will have a fantastic time.
USA - October 2026
First class experience from initial contact through to booking confirmation.
Charlie, the agent I dealt with throughout the process was outstanding. He initially showed an in-depth knowledge and then provided a full itinerary of the trip we had discussed. Once confirmed, full details of my trip were provided in a timely manner.
I found the personal touch so reassuring and any questions I asked were answered in a detailed manner.
22 April 2026
Unprompted review
Reply from Freedom Destinations
Hello Ian. It is great to hear that Charlie, in our America & Canada Travel Team, has been looking after you and helping with all your USA holiday arrangements. We will pass on your kind words to Charlie as we know that he will appreciate them.
Good guidance and communication
23 April 2026
Reply from Freedom Destinations
Hi Antony. Thank you for your review and for booking your holiday with us.
Fast efficient personal service
Fast efficient personal service. Dedicated point of contact
2 May 2026
Reply from Freedom Destinations
Thank you for leaving us a review. This is great to hear.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.