Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
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Review summary
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What people talk about most
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The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
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The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
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I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Freedom Hearing
Hi William,
Thank you so much!
Kind regards,
Orlando
The Freedom Hearing Team
The cruel were nice and friendly and…
The ladies in charge were nice and friendly and helpful. The desk lady was very helpful to other customers. Thank you Daniel
23 January 2026
Reply from Freedom Hearing
Hi Daniel,
Thank you for your kind feedback. We’re so pleased to hear you found our team friendly and helpful, and that our reception staff were attentive to everyone. We truly appreciate your support.
Kind regards,
Orlando
The Freedom Hearing Team
Operating hearing aids.…
How to fit,care for and operate my hearing aids was explained very well.
Setting up the hearing aids was also explained well and when i left the appointment i was confident that i will have no problems operating and changing settings through the app.
23 January 2026
Reply from Freedom Hearing
Hi David,
Thank you for your detailed feedback. We’re so pleased to hear everything about fitting, caring for, and operating your hearing aids was explained clearly. It’s wonderful to know you left your appointment feeling confident using your devices and the app.
Kind regards,
Orlando
The Freedom Hearing Team
My consultant/technician was quick
My consultant/technician was quick, efficient and very clear about all the do’s and dont’s to which I had to adhere. I appreciate that!
22 January 2026
Reply from Freedom Hearing
Hi Ian,
Thank you for your kind feedback. We’re so pleased to hear your consultant was efficient and clear in explaining everything you needed to know. It’s great to know you felt confident with the guidance provided.
Kind regards,
Orlando
The Freedom Hearing Team
Very professional advice & treated me…
Very professional advice & treated me very kindly.
23 January 2026
Reply from Freedom Hearing
Hi John,
We truly appreciate your lovely comments. It’s wonderful to know you felt well cared for and supported with professional guidance.
Kind regards,
Orlando
The Freedom Hearing Team
Great experience …
The lady was fantastic she explained everything clearly and could answer my questions.
16 January 2026
Reply from Freedom Hearing
Hi Gary,
We really appreciate your lovely comments. It’s great to know you felt well informed and supported throughout your visit.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Scott,
Thank you for your kind feedback. We’re so pleased to hear everything went smoothly and that you had a great experience.
Kind regards,
Orlando
The Freedom Hearing Team
Polite and skilled staff
Receptionist and clinician were both polite, informative and respectful.
The testing was thorough and professional.
Diagnosis and treatment options, with financial costs, were clealy presented.
22 January 2026
Reply from Freedom Hearing
Hi Astrid,
Thank you for your thoughtful feedback. It’s great to know the testing was thorough and that your diagnosis, treatment options, and associated costs were clearly explained.
We truly appreciate your kind words.🙂
Kind regards,
Orlando
The Freedom Hearing Team
Good service
13 January 2026
Reply from Freedom Hearing
Hi Malcom,
Thank you for your feedback. We’re pleased you were happy with the service.
Kind regards,
Orlando
The Freedom Hearing Team
Great customer service
4 January 2026
Unprompted review
Reply from Freedom Hearing
Hi Stephanie,
We really appreciate your feedback and are glad you had a great experience with our team.
Kind regards,
Orlando
The Freedom Hearing Team
Always keeping up with your patients…
Always keeping up with your patients through phone calls,making sure you haven’t ran out of batteries for your hearing aids. Very helpful when at surgery.
13 January 2026
Reply from Freedom Hearing
Hi Leonard,
We really appreciate your lovely comments. We’re so pleased to hear you value our follow-up calls and support.
Thank you for your continued trust in our team.
Kind regards,
Orlando
The Freedom Hearing Team
Very professional and honest assessment
The audiologist was very professional in her approach; explaining each aspect of the testing process and the results.
I felt very confident in her assessment and never felt that I might be pressured into buying hearing aids.
I highly recommend Freedom Hearing for a hearing assessment if you after a reliable and honest report.
21 January 2026
Reply from Freedom Hearing
Hi J. Williams,
Thank you for your thoughtful feedback. It’s wonderful to know you felt comfortable, well informed, and confident in the assessment process.
We sincerely appreciate your recommendation.🙂
Kind regards,
Orlando
The Freedom Hearing Team
Hearing Test A Positive Experience
I found the Clinician at Freedom Hearing friendly and thorough and genuinely interested in my specific hearing requirements.
I got some very useful info on how best to use my hearing aids and how they work in different situations.
It was a positive experience that included testing and interesting conversation.
20 January 2026
Reply from Freedom Hearing
Hi Ian,
We truly appreciate you sharing your experience😊. It’s wonderful to hear you felt well looked after and received useful guidance on how your hearing aids work in everyday situations.
Kind regards,
Orlando
The Freedom Hearing Team
Great people.
19 January 2026
Reply from Freedom Hearing
Hi Leonard,
Thank you for your kind words. We’re so pleased you had a positive experience with our team.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Patrick,
Thank you for your feedback. We’re glad to hear everything went well with your fitting.
Kind regards,
Orlando
The Freedom Hearing Team
Excellent service
Excellent service. appointment commenced as scheduled. The technician covered my work history and hearing experience.
The testing process was easy to follow and quite quick.
I was provided advice on the best hearing options to suit my needs. Great professional service.
19 January 2026
Reply from Freedom Hearing
Hi Greg,
Thank you for taking the time to share your experience. We’re so pleased to hear the assessment process was smooth and informative, and that you were provided with clear advice on the best hearing options for you.
Thank you for your support and trust in our team🙂.
Kind regards,
Orlando
The Freedom Hearing Team
Excellent Customer Service
Excellent Customer Service, appt. on time, information explained well, not hurried.
16 January 2026
Reply from Freedom Hearing
Hi Merilyn,
Thank you for your wonderful feedback. We’re so pleased to hear your appointment ran on time and that everything was explained clearly without feeling rushed.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Brian,
Thank you for your kind words. We’re so pleased you were happy with the service.😊
Kind regards,
Orlando
The Freedom Hearing Team
The consultant was very professional
The consultant was very professional, friendly and most helpful.
15 January 2026
Reply from Freedom Hearing
Hi Phillip,
Thank you for your kind feedback. We’re so pleased to hear you found your consultant professional, friendly, and helpful. We truly appreciate your support.
Kind regards,
Orlando
The Freedom Hearing Team
A team of caring and friendly professionals
A team of caring and friendly professionals who go above and beyond to ensure customers are informed with every aspect of the process.
8 January 2026
Reply from Freedom Hearing
Hi Silvestre,
Thank you for your wonderful feedback. We’re so pleased to hear you found our team caring, friendly, and thorough throughout the process.
Kind regards,
Orlando The Freedom Hearing Team
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