Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
Company replied
I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
Company replied
Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
went in for work cover hearing test
went in for work cover hearing test. 1st test showed i had hearing damage from work environment.THEN i received a letter saying i would be receiving an amount which was in letter, for work cover hearing loss. then had to attend another hearing test and online interview with DR Fagon who must have been 85 years old. was then told no compensation. no contact from company of course ,just BLA BLA ! for online reply.
2 December 2025
Reply from Freedom Hearing
Hi Grahame,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the confusion and frustration surrounding your hearing assessment and the outcome you described.
Please note that we have raised this matter with your legal representative, who has assured us they will contact you shortly to discuss it further.
Sincerely,
Salena
The Freedom Hearing Team
We found the experience easy and we…
We found the experience easy and we felt comfortable with the staff they all explained each process clearly , the appointments were all on time and the product was excellent, very easy to use and to clean , the hearing aids have made our life much more fulfilling , thankyou
19 February 2026
Reply from Freedom Hearing
Hi Kevin,
Thanks so much for your wonderful feedback! We’re really glad to hear the process was easy and that our team helped you feel comfortable throughout.
It’s great to know your hearing aids are making a positive difference and that you’re finding them easy to use and care for.
Kind regards,
Salena
The Freedom Hearing Team
1st time Hearing aid fitting.
Hearing aid fitting For the first time. Clinitian was warm & friendly in her approach. Made me feel at ease. Knowledge of product & how to use products was easy to understand & navigate.
19 February 2026
Reply from Freedom Hearing
Hi Edwin,
Thank you for your lovely feedback. We’re so pleased to hear your first hearing aid fitting was a positive experience and that our clinician made you feel at ease.
Kind regards,
Salena
The Freedom Hearing Team
On time polite and efficient
On time polite and efficient
Met my needs in a timely manner
20 February 2026
Reply from Freedom Hearing
Hi Martin,
Thank you for your feedback! We're happy to hear our team looked after you promptly and made the experience smooth and efficient.
Kind regards,
Orlando
The Freedom Hearing Team
Yery good mmmmmnjjhhhhyh
20 February 2026
Reply from Freedom Hearing
Hi Ron,
Thanks for your feedback!
Regards,
Salena
The Freedom Hearing Team
Punctuality with appointment time…
Punctuality with appointment time professional and friendly in all other aspects
12 February 2026
Reply from Freedom Hearing
Hi Brett,
Thank you for your feedback! We're glad to hear your appointment ran on time and that our team made you feel welcome.
Kind regards,
Salena
The Freedom Hearing Team
I had a honest conversation with the…
I had a honest conversation with the girls at freedom and got one back ,you can't ask for more than that
11 February 2026
Reply from Freedom Hearing
Hi Roger,
Thank you for your lovely feedback. We’re happy to hear you had a helpful conversation with our team.
We truly appreciate you taking the time to share your experience.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Ross,
Thank you for your feedback. Great to hear our team made a positive impression!
We hope to see you again soon.
Warm regards,
Salena
The Freedom Hearing Team
Thanks Bill.
Bill was great with setting up and explaining how use and take care of my hearing aids.
7 February 2026
Reply from Freedom Hearing
Hi Justin,
Thanks so much for your feedback! We’re really glad to hear the setup process went smoothly.
We look forward to seeing you again soon 😊
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Wyatt,
Thank you for your kind feedback! We’re glad you had a pleasant experience with our team.
Kind regards,
Salena
The Freedom Hearing Team
great service nothing to much trouble…
great service nothing to much trouble for them answered all my ?
13 February 2026
Reply from Freedom Hearing
Hi Stuart,
We truly appreciate your kind comments. It’s great to hear our team was happy to help with everything and took the time to answer all your questions.
Thank you for sharing your experience with us.
Kind regards,
Orlando
The Freedom Hearing Team
First ever hearing test
First ever hearing test but I had no issues and generally felt comfortable through the whole process. It was no surprise to me that I had some loss of hearing after fifteen years in a warehouse office.
12 February 2026
Reply from Freedom Hearing
Hi David,
Thank you for sharing your experience with us.
We’re so pleased to hear that your first hearing test was a comfortable one and that you felt at ease throughout the entire process.
We’re glad we could support you and provide clarity around your results.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Loris,
Thank you for your lovely feedback. We’re so pleased to hear the clinician was both efficient and friendly during your visit.
We truly appreciate you taking the time to share your experience.
Kind regards,
Orlando
The Freedom Hearing Team
Really friendly staff and very helpful…
Really friendly staff and very helpful though out the process
13 February 2026
Reply from Freedom Hearing
Hi Christopher ,
Thank you for your kind feedback. We’re so pleased to hear our team was really friendly and helpful throughout the entire process.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Kym,
Thank you so much for your kind words
Kind regards,
Orlando
The Freedom Hearing Team
A day at ear specialises client service,explaining what there going to do,Michelle was caring explaining how things work and made me feel comfortable relaxed engaging in conversation professional
My first visit, Michelle first explained what was required, when about her job in a very professional manner. Was very patient, caring,and a beautiful happy personality a real people person
12 February 2026
Reply from Freedom Hearing
Hi Kenneth,
We truly appreciate your lovely feedback. It’s great to hear that Michelle explained everything clearly and approached your first visit with professionalism and genuine care.
We appreciate you taking the time to share your kind words.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Raj,
Thank you for your wonderful feedback. We’re so pleased to hear you received great service and that Vivian Tran was exceptional.
We’ll be sure to pass on your kind words.
Kind regards,
Orlando
The Freedom Hearing Team
I found the experience at Freedom…
I found the experience at Freedom Hearing very satisfying and felt at ease. Was treated with respect and any questions I asked was answered promptly.
12 February 2026
Reply from Freedom Hearing
Hi Peter,
Thank you for your lovely feedback. We’re so pleased to hear you found your experience enjoyable and that you felt at ease during your visit.
Thank you for sharing your experience.
Kind regards,
Orlando
The Freedom Hearing Team
Good comcumactio n a d easy explain…
Good comcumactio n a d easy explain knowledge thanks
11 February 2026
Reply from Freedom Hearing
Hi Paul,
Thank you for your kind feedback. We're glad to hear you had a positive experience with our team.
Kind regards,
Orlando
The Freedom Hearing Team
I went in to have moulds of my ear…
I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had booked previously. For each appointment I had previously made, I had also made appointments with my GP for an ear wax flush. For each of those, I’d been preparing for a few days prior with wax softener. So I’d had to prepare for appointments that I’d booked, then had to cancel those bookings. Each time I was cancelled, the caller was very apologetic and understanding of my frustrations. Overall, I’m still very happy with everyone who has looked after me through this process all the same.
11 February 2026
Reply from Freedom Hearing
Hi Anthony,
Thank you so much for taking the time to share your detailed feedback.
We’re very pleased to hear that Vicki was professional, efficient and lovely to deal with when taking your ear moulds. At the same time, we sincerely apologise for the inconvenience caused by the previous appointment cancellations.
We’re grateful to hear that, despite the recurring appointment cancellation's, you felt well looked after and supported by our team.😊
Kind regards,
Orlando
The Freedom Hearing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.