Freedom Yurt-Cabins Reviews 23

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We love our 16 wall yurt. It was a surprisingly easy install — over a long weekend. But I REALLY, REALLY love the customer service. Our yurt experienced a major flood. I've never experienced suc... See more

Rated 4 out of 5 stars

I have found most everything about my Yurt very satisfactory, from the instructions and support in the building process, to the actual enjoyment of living in it. I have one concern that I would like t... See more

Company replied

Rated 4 out of 5 stars

June 2021 delivery: Successful 5 days to complete 18 panel yurt with 6 people Great instructions!!!! Completed floor insulation within two weeks which was hard and tricky. once I finally screw... See more

Company replied

Rated 5 out of 5 stars

For a variety of reasons (COVID being one of them), we had to delay the shipment of our 2 yurts to our property in Canada for a substantial period of time. FY was so helpful, supportive and accommoda... See more

Company replied

Company details

  1. Log Cabins

Written by the company

Freedom Yurt-Cabins offers luxury four-season solid-walled tiny home/cabin kits for sale! When it comes to Yurts, we offer a more secure and durable investment that is delivered as a DIY kit that can be built in 3-5 days! Don't like the idea of building it yourself? We have a team that will travel and handle assembly for you. Whether you are needing a Yurt-Cabin for a personal dwelling, AirBnb/Vrbo/Resort rental, or businesses, we've got you covered. Featuring: -Integrated platform system (save big on decking/foundation) -Solid-walled Yurt-Cabin with locking doors and windows -Fully-insulated walls, ceilings and the ability to insulate your floor panels -Multiple interior/exterior color packages -Financing partners -Code and permitting assistance -Interior Design services


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love our 2 yurts!

For a variety of reasons (COVID being one of them), we had to delay the shipment of our 2 yurts to our property in Canada for a substantial period of time. FY was so helpful, supportive and accommodating with our challenges.
When the yurts finally arrived, a small crew of us with zero building experience got to work and assembled these amazing structures. They’ve been up for one year now and we couldn’t be happier with them.

26 August 2022
Freedom Yurt-Cabins logo

Reply from Freedom Yurt-Cabins

Hello Christina! Life happens and we fully understand that. All that matters to us is that you were able to receive your Yurt-Cabins and now you get to live out your adventure in them :) It's great to hear that it was so easy to build with zero experience as we pride ourselves in having a DIY kit that anyone can build. If you want, feel free to send us any updated pictures of your Yurt-Cabins (interior and exterior) we love to keep up with our customers and see what they have created. Feel free to join our exclusive owners group as well, we'd love to have you! https://www.facebook.com/groups/freedomyurtfamily/

Rated 5 out of 5 stars

Although we have yet to start building…

Although we have yet to start building (2 weeks we hope), we had all positive experience with great customer service and high quality construction. We look forward to sharing pictures of our build/finished product

26 August 2022
Freedom Yurt-Cabins logo

Reply from Freedom Yurt-Cabins

Daniel, we are so glad you are so excited to build your Freedom Yurt-Cabin! We can't wait to see your bring your vision to life. If you haven't requested to join yet, we do have an exclusive owners group on Facebook that you can join. We give exclusive company news, deals and yourself and other owners can network amongst each other to learn tips and tricks along the way :) https://www.facebook.com/groups/freedomyurtfamily/

Rated 3 out of 5 stars

Yurt Review 🛖

I was very happy with the service but communication was not on point. The yurt showed up with the wrong coating of paint. I even paid extra for this and it was wrong. Also the door frame is a little crooked. I never complained but since you keep asking for my honest opinion there it is. The design is great but I wish you would have spent a little more time on production so I didn't have to live with these flaws.

26 August 2022
Freedom Yurt-Cabins logo

Reply from Freedom Yurt-Cabins

Hello Sam, we are extremely sorry to hear about this happening. We pulled your customer file and saw that you did indeed have a custom color package. The individual that handled your order is no longer with the company. We aim to have the best customer service in the industry and want to make sure this is taken care of. We know it is late in the afternoon Friday and don't want to take up any of your weekend. We will give you a call first thing Monday morning to discuss the issue. If Monday doesn't work for you, please let us know a good time to get ahold of you. Have a great weekend!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look