freenet Mobilfunk Reviews 35,908

I have been trying different services since 8 years, and also heard about many different others in Germny, but this the best

Good customer service in Nuremberg!

I am a new Freenet-internet customer and so far the experience was pretty bad. One month passed since i signed the contract and paid 35 euro for the month of January of dsl offer for internet. On 22 January they gave me the appointment to install the dsl internet. The technician came saw the main phone box in the building, talked to the building manager who was on site and told him he needs to put a cable from the main socket to my apartment and went away saying he can’t wait and they will let me know for a second appointment and made me sign something i didn’t understand what. Meanwhile the building manager installed immediately the same day the needed cable while i tried to reach to anyone from freenet inexistent customer support bu phone , chat , emails. It seems this company has no customer support??? I will wait a few more days then i will cut the sepa payment and will ask to end the contract for their cause as they don’t answer, don’t inform and one has to pay and be left to hang like a usless hanger. Are your customers just paying hangers? I am not one so few more days and my lawyer will write you a nice letter to ask damage also, as i work from home and i don’t have your service nor any contact with or from your customer support and one month has passed from the start of the contract! Ridiculous!

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The best app

Very good. I apologize for not knowing the German language, but we managed and the problem was solved.

I cannot get any support in English. I cancelled the contract within 15 days but i realized that I am still paying the full amount. There is no way that I can reachout to an english speaking person. I want my contract to be canceled, and all the paid amount to be returned.

The employee talked and behaved so good

The company always helped me when I had an issue. They usually can find an English speaker which helps me alot as I don't speak alot of Deutsch.

Do not have any deals with this company. I got a contract for 2 years and sent them termination right in time. they said theq can not terminate it, just because they can not and still take my money looks like just because they want. This company even does want to justify this robbery.

I was called to ask if I want to try out a digital product (I guess it was newspapers, podcasts etc.) for free. After asking if I need to actively cancel the subscription I said I do not even want to try out the product. Nevertheless the service was now billed for 4 months. I just called to complain and was told that there is unfortunaly nothing they can do about that. Absolute joke of a business model.

Also, I am constantly getting calls, mails and short messages telling me I should renew my contract asap. My contract does not end until next summer, so I guess this is just to push sales figures before the end of the year.