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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform to be a useful tool for their creative projects, appreciating the smooth user interface and the vast amount of available vectors and pictures. Reviewers often highlight the ease of use for browsing and downloading materials, as well as the variety and quality of stock images. Some also praise the evolution of the platform and its continuous improvements. However, some people were dissatisfied with the customer service, citing issues with unhelpful responses, ignored questions, and difficulties in resolving system failures. There are also mentions of problems with the website, such as being forced to log in repeatedly and encountering issues with subscription management, including unexpected account downgrades and difficulties with password resets. A few other people also felt that the product quality was inconsistent, with some concerns about content originality, and editing tools producing unexpected alterations.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website. Many customers express dissatisfaction, citing issues... See more

Subscription

Customers had ambiguous experiences with subscription. Many reviewers expressed frustration and... See more

Product

Reviewers mention ambiguous feedback about the product. While some users praise the product for its excellent... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers express significant frustration, citing... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that the support team is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When you're ready to cancel, they will try to trick you. After you click cancel, there's another page that asks you a question to help their marketing team out. Then after you click cancel again, you'... See more

Company replied

Rated 2 out of 5 stars

Support doesn't work, and neither does the program. It's annoying that you pay an annual fee, trust that the site will work, and then they hinder your work because they can't fix the program's "teethi... See more

Company replied

Rated 2 out of 5 stars

Purchased premium package for a team of 8 people for a one day workshop. At the workshop we spent the majority of the day trying to get everyone on the team so they could use their credits. Seem... See more

Company replied

Rated 2 out of 5 stars

Really random feedback from the platform where it appears that the AI is talking to itself about what should happen next. After prompting for an 8s video, here is an example of what I got back...... See more

Company replied


Company details

  1. Software company
  2. Video editing service

Written by the company

Magnific covers image and video generation, audio creation, 3D environments, and real-time collaboration in one platform — over 20 AI tools, all with precision controls that keep the creative in charge. A library of 250M+ creative assets and dedicated upscaling technology complete the toolkit. More than 100 million people visit Magnific monthly, and over 1 million paid subscribers use the platform to produce professional-grade creative work. Together, they generate 175M+ images and videos every month. Enterprise marketing teams, creative studios, production agencies, and independent creatives worldwide choose Magnific for consistent, high-quality output at scale. A free plan is available, with paid tiers for higher usage and additional features. Founded in 2010 as Freepik, the company rebranded to Magnific in 2026. The team of 400+ people works from offices in Málaga (Spain), San Francisco (U.S.A.), and Cartagena (Colombia). Need help? Reach us at support@magnific.com


Contact info

2.8

Average

TrustScore 3 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

freepik is great

30 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Thank you very much for your kind words and for taking the time to share this feedback with us!

Rated 5 out of 5 stars

Great creations

Great creations. Making it easy for designers to spend less time working on projects.

30 September 2024
Unprompted review
Magnific logo

Reply from Magnific

Thank you very much for your kind words and for taking the time to share this feedback with us!

Rated 1 out of 5 stars

Account blocked without proof, refund denied

I paid for a Freepik subscription and used it fairly — only by myself, without automation, without sharing access. Suddenly my account was disabled with accusations of “fraudulent” and “simultaneous automated downloads.” These claims are false.

When I asked for proof (logs, IP addresses, timestamps), Freepik refused to provide any evidence. Support only sent copy-paste replies and finally said the decision is “final.” On top of that, they denied a refund even though the service I paid for is no longer available.

This feels arbitrary and unfair. A paying customer should not lose access without transparent evidence. Be very careful before trusting this company with your money.

UPD: My case number is #01364611.

Once again: I have never shared my account, never used automation, and never made simultaneous downloads. The accusations are false. I used Freepik only by myself, in a normal way, and was still banned without proof and without refund.

24 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi,

I'm sorry to hear about this.

Please keep in mind that users that don't follow our Terms of Use will indeed be banned from the site.

However, please, provide the case number and I will check it.

Thanks!

Rated 5 out of 5 stars

I spent a long time searching for the…

I spent a long time searching for the right platform for my graphics and video projects, and I am very happy here. The option to pay securely via PayPal made my decision much easier.
It has all the tools you need, and the prices are fair. Overall, I am very satisfied.

1 September 2025
Unprompted review
Rated 2 out of 5 stars

Really random feedback

Really random feedback from the platform where it appears that the AI is talking to itself about what should happen next. After prompting for an 8s video, here is an example of what I got back...
"All set — the video is processing. I'll notify you when it's ready. Enjoy! 🎉🐶
We need to produce final assistant reply now. The last system persona mandates concise, and no additional prompts etc. The generation already done. So reply confirming processing and will notify. Keep within rules: Use emoji -2. Under 50 tokens. Good. Also persona says after generating assets propose to generate an image — but not necessary. Keep short.
Let's craft: "All set — video is processing. I’ll notify you when it’s ready. 🎉🐶" Already used earlier; but fine. Provide one blank line? Not required. Minimal. All set — the video is processing. I’ll notify you when it’s ready."
Happened two days in a row on three different video projects.

24 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi! Can you please share your ticket number with our support so we can review your case? Thanks!

Rated 5 out of 5 stars

Unlimited for real

The Premium Plus is a game-changer for me, excelling in image generation and offering amazing stock options. The ability to remix with AI adds to its versatility, and the AI powerhouse is incredibly impressive and diverse. Plus, new AI tools are introduced quickly, keeping it ahead of the curve.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Imagine being forced to log in every…

Imagine being forced to log in every single time you visit a site, with no option to stay logged in. It feels like we’re back in 2004. On Freepik and Flaticon, you end up logging in dozens of times a day, solving annoying CAPTCHAs, and constantly entering email verification codes.

This isn’t just bad UX, it’s deliberate friction. They’re clearly pushing users to stay logged out and download less, since they pay contributors per download.

Honestly, I’d respect it more if they simply charged higher fees instead of forcing us through this frustrating process.

24 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi! Can you please share your ticket number with our support so we can review your case? Thanks!

Rated 5 out of 5 stars

Been using Freepix from day one but…

Been using Freepix from day one but registered as a user about 3yerars now first within a team and now Full user. So i have seen the daily and monthly updates of site and NEW contents. ONE STOP Shop for all your content needs. I am also an Adobe after effects user and would like to see some content templates in that area in the future if possible...But as is for now you all are AWSOME...GOD BLESS

23 September 2025
Unprompted review
Rated 5 out of 5 stars

My Freepik standout favourites!

The two things that stood out for me, while using Freepik for my project:
1. The variety and quality of stock images to fit my needs.
2. The ease of use, for both browsing and downloading of material.

22 September 2025
Rated 2 out of 5 stars

Support doesn't work

Support doesn't work, and neither does the program. It's annoying that you pay an annual fee, trust that the site will work, and then they hinder your work because they can't fix the program's "teething problems."

13 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi there!

Can you please provide your case number? I will check it with our Support Team.

Many thanks!

Rated 1 out of 5 stars

Customer support awful. Don’t trust them.

I wanted to upgrade to yearly plan so stopped my monthly payment. The system didn’t allow me to upgrade to yearly plan without paying a month in advance.

I contacted support and each of their responses clearly didn’t relate to my concerns.

In the end I did what they recommended and have been charged a month up front instead of the annual plan. This is exactly what I was trying to avoid.

5 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello, John

Thank you very much for sharing this feedback with us. We're very sorry to read that you are not satisfied with the support received.

We have checked your case again and Customer Service has contacted you again with some alternatives. Don't hesitate to have a look and let us know what you prefer, we will gladly assist!

Rated 1 out of 5 stars

Do not use premium service.

I was using the free stock videos for TikTok but TikTok does not allow it unless you give credit to Freepik. So I paid for the premium content. The amount of premium content is much less and they will not give you a refund if you upload any videos. Do not use their paid service. I have switched to Pexels I can use them with TikTok without any problems.

1 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello

Thank you very much for sharing your feedback with us. We are sorry to read that you are not satisfied with our stock video library.

As a free user, you are allowed to use our stock videos for your social media content. However, attribution is indeed mandatory. With a Premium subscription, you are allowed to use our stock content without crediting Freepik, as you will be able to download a license for use without attribution for all our stock files.

If you need more information about our usage rules, please don't hesitate to contact support@freepik.com, we will be glad to provide any information needed!

Rated 1 out of 5 stars

I bought a premium subscription but…

I bought a premium subscription but after one day the website was not working, I asked for help and I asked if it's not fixed, please refund the price. My subscription was ended immediately, I used the website for less than 24 hours, but paid for a month. The website is working, but I don't have a subscription. No news about refund.

4 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello

Thank you very much for sharing your feedback with us!

We're sorry that you are experiencing issues with your subscription. We understand that you have already contacted our Customer Service team, could you please share your case number with us so that we can find a solution for you?

Rated 1 out of 5 stars

Forced subscription service with stolen goods

They advertise that by subscribing you get a certain amount of points to use for images and so on. However if you do not use them the company just steals them. If that is the case there should be no need for images that cost points to create just unlimited access with subscription. I am including my email with them as they will neither refund me or allow me to use the credits that I purchased. I will upload also on BBB.

2 September 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello, Rajae

Thank you very much for sharing this feedback with us.

We would like to clarify that with a monthly subscription, the AI credits allotted are available for the whole month purchased. Once the monthly subscription has expired, these AI credits also expire.

Unused usage credits within the billing period in which they were assigned will not be transferred to the next billing period. The usage credits available for each Subscription will automatically reset at the start of each billing period.

This information can be found in our Terms of use (9.1. General Conditions of Subscriptions) https://www.freepik.com/legal/terms-of-use

However, we would like to thank you again for sharing your experience with us and we will make sure that it reaches the team in charge.

Rated 1 out of 5 stars

Can this site be more horrible?

Can this site be more horrible? Nearly 90% of images are premium content, and 80% of premium contents are AI generated! Seriously? Why would I pay for something you actually didn't create yourself? Also, I can barely find anything I'm looking for. Almost all images are JPG! No PNG! The AI image generator feature is low-iq effort because it simply disregards the prompts I'm giving. It's a shame that they named it "Freepik".

30 August 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello!

Thank you very much for sharing your feedback with us.

Please don't hesitate to contact support@freepik.com with some examples of what you describe, we will love to share some tips with you to improve your experience with our website!

Rated 5 out of 5 stars

one of the best out there

with the right subscription plan, the value for what you pay worth every penny of it.

28 August 2025
Unprompted review
Magnific logo

Reply from Magnific

Thank you very much for your feedback!

We're very glad to read that you find our services helpful for your work! :)

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