Freerider Co. Reviews 553

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Terrible customer service - bought a sling and returned it and never got my refund. Emailed customer service more than 10 times with no reply. Scam!

Rated 5 out of 5 stars

I placed an order on Friday 9th June 2023 for the grey leopard print sling and satin pouch. The order was processed extremely quickly and was delivered by Royal Mail on Monday 12th June. I had only... See more

Rated 5 out of 5 stars

Absolutely love my Freerider carrier The big waistband makes this carrier SO much comfier than other ones I've tried. The weight is distributed really well and I never get any back pain with it. It a... See more

Rated 4 out of 5 stars

Love the original Freerider baby carriers! They had lovely advertising and showed easy ‘how to’ videos. However, I recently went on the website to order for a friend and saw the company has gone sup... See more

Company details

  1. Baby shop

Information provided by various external sources

Maternity essentials for the modern parent. Sustainably produced from the highest quality fabrics with style in mind.


Contact info

3.6

Average

TrustScore 3.5 out of 5

553 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sling

I had ordered two slings, only one had arrived in the post so when I contacted freerider they were fantastic and quickly rectified that without any issue or drama. I appreciated the human interaction when I had emailed them.

22 December 2020
Rated 1 out of 5 stars

Still havent received my sling..

Still havent received my sling... and i am still waiting for your reply to my email, regarding exactly that.

19 December 2020
Freerider Co. logo

Reply from Freerider Co.

Hi Rita, we are so sorry to hear of this experience. We will absolutely make this right for you and make sure we get your sling to you as soon as possible. We received your email on Friday after 5pm and we unfortunately don't work weekends, we just ask that you bare with us and allow at least 1 working day for an email response as our team always tries to get back to all customers within this timeframe. I can see one of our team has already got back to you this morning in helping to resolve the issue, rest assured we will get this sorted for you as soon as we possibly can :)

Kindest regards,
Michelle
- Freerider Co. Customer Support

Rated 5 out of 5 stars

Great customer service

Purchased the wrap. Lovely quality product, delivery prompt and carefully packaged and presented. This is the second item I've purchased and again I'm pleased with the professional customer service received.

18 December 2020
Rated 5 out of 5 stars

Stunning product, exceptional customer service

Highly recommend! The best experience from an online retailer I’ve had. I ordered a baby wrap in grey, and my package arrived super promptly! When I opened the packaging (beautifully packaged in a little pouch) I found a patterned wrap instead of the one I’d ordered. The first thing I noticed was the material was gorgeous and silky. I would have kept the patterned wrap but it’s intended to use for me and my partner and I wanted something neutral. I messaged the Facebook page, and got a quick response. Very apologetic and a replacement wrap was sent immediately. A courier service was arranged to collect the patterned wrap free of charge so I did not even need to venture to the post office to return. My replacement arrived just as promptly as the first package. Again stunning and this time in the colour I’d picked out. I have practiced using the wrap, and can’t wait to use for our new baby due very soon. I feel the material will be versatile in keeping the little one and myself cool in the summer as it looks so breathable but also warm in the colder months. This is the baby purchase I am most chuffed with, and the company which has most impressed.

16 December 2020
Rated 5 out of 5 stars

highly recommended

The sling is of impeccable quality, with a little booklet on how to use it. The shipping was fast and the customer service was lovely! recommended store and products!!

16 December 2020
Rated 4 out of 5 stars

Amazing product

Amazing product - delivered quickly but the smell of chemicals on the product when opened was so strong!!
I know this happens when products sit in warehouses to prevent damp and keep it in perfect condition but you could smell it through the packaging,
A quick wash and it’s perfect now!

16 December 2020
Rated 4 out of 5 stars

Fine products. Messaging can be improved.

Purchase and shipping went fine, took a bit longer than expected, but fine. The reason this gets 4 stars is more on the branding and messaging. All text, explanations, mission, etc refer to women and feminine and mothers, ignoring entirely that fathers are also purchasing and using the products. There are pictures of men using the slings, but the messaging is entirely ignoring these men. I found the lack of awareness in terms of diversity and modern gender roles a bit disappointing, coming from a young company as this.

16 December 2020
Rated 5 out of 5 stars

Delivery was quick and easy

Delivery was quick and easy. Unfortunately I had to return due to being gifted a sling but the return was super easy and the money was refunded straight away.

16 December 2020
Rated 5 out of 5 stars

Lovely product

Lovely product. I have yet to try it out but instructions that come with it seem clear. The item arrived with a manufacturing fault but customer service was faultless and the sling was replaced very quickly and easily.

15 December 2020
Rated 5 out of 5 stars

All good

All good. Parcel arrived on time and sensibly packaged. The leggings were a present for my daughter, and she tells me they are great, substantial, very comfortable and look good.

15 December 2020

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