The bars I was after were out of stock during the Black Friday sale but Freeride UK got hold of them a few weeks later and honoured the reduced price, brilliant! The bars were packaged well and arrive... See more
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See what reviewers are saying
Superb service and great product. We received a phone call to apologise the product would arrive a day later than expected, and were offered a couple of freebies as a gesture of goodwill. Really compe... See more
Needed a replacement stem quickly for a trip. Placed an order Friday morning & sent an email asking if it could be express delivered. Matt at Freeride said they would try their best; it arrived on Sat... See more
Fantastic!!!! I ordered some handgrips for my son and they were dispatched swiftly, unfortunately Hermes lost the package, I sent Freeride a message explaining they responded immediately and the v... See more
Company details
Written by the company
Freeride UK has been founded on the belief of bringing some of the worlds most exciting and best products to the UK mountain bike industry. We have launched our brand with the amazing Title MTB brand and will be looking to add more brands and products to our collection in the near future. We are very excited to welcome you to our new page and are here to answer any questions you may have. Being a new company we also welcome any feedback you may have that will help us to continue to improve.
Contact info
French Park, Knutsford Road, CW4 8EQ, Crewe, United Kingdom
- info@freerideuk.co.uk
- freerideuk.co.uk
Good communication and quick delivery
After ordering I messaged customer service with a question and got a reply straight away. Item arrived quickly (new bike seat) and I have a very happy son!
Many thanks
27 July 2024
Great service, fast delivery
Needed a replacement stem quickly for a trip. Placed an order Friday morning & sent an email asking if it could be express delivered. Matt at Freeride said they would try their best; it arrived on Saturday morning. Fantastic service, thank you (stem is excellent)
5 July 2024
My title handlebar order
I don’t want to hate but I feel like I have too.IVE been super excited to get myself some title ah1 31.8mm clamp 25mm rise,for such a good price as I cannot find them anywhere else on the market.I buy them feeling the best that I’ve found them and able to secure them.but then they give me an email saying that they don’t have enough in stock.This is very fustrating as I’ve taken nearly months trying to find these bars.
23 June 2024
Hmmmm
Quick,,,,good!!! A return product being sold as new,,,bad!!!! Box was mooshed and marks on the inside of the stem clearly show that someone ordered it and tried fitting and returned the product for me now to buy. Hmmmm. Just a good thing the outside was perfect condition or id return it and never buy from u again. Hmmm.
17 May 2024
Terrible customer service
Terrible customer service, I’ve written to them twice and they still haven’t responded
6 February 2024
Reply from Freerideuk
Hi Daniel,
I am sorry that I wasn’t able to respond to your query as quickly as you’d have liked me to.
Although I try and respond to all customer queries as quickly as possible, this isn’t always possible on the same day that the query is received, due to other duties and responsibilities relating to running the business and responsibilities outside of that. So any patience you can spare is greatly appreciated.
I try my best to reply within 48hrs as much as possible, so 20hrs between your 1 email and a 1-star Trustpilot review seems a little harsh.
Regards
Matt
Title JS1 seat came on time in perfect…
Title JS1 seat came on time in perfect condition
25 January 2024
Excellent customer service far better than big retailers
Free ride couldn’t have been more helpful. Excellent customer service and delivery. Highly recommended!
24 January 2024
Products are top quality along with the…
Products are top quality along with the customer service.
Missed out on a sale by days. But they happily applied the discount for me anyway.
I’ll be back for more in the future!
23 January 2024
Easy to order and delivery was very…
Easy to order and delivery was very fast had my order packaged after around an hour after purchase. Title’s packaging gave the experience of opening a brand new iPhone.
11 January 2024
Great service
31 December 2023
Amazing service
30 December 2023
How? You’re in excellent hands free ride UK. They look after you if you order something you’ll get it within the week
Yeah it was really good experience. It was fast. Yeah I ordered it and it came straight away. Free ride UK yeah definitely one of the best ones that I’ve dealt with
28 November 2023
Good as always !!
19 November 2023
Straight forward to place the order
Straight forward to place the order, products were immediately shipped and arrived a couple of days later! Couldn’t recommend higher!
8 November 2023
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