It was soo easy to book, use and return via app, now I often use it for my storage carry purpose. Customer service were really great and helpful. Thank you Free trailer and Pelicon for your ass... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App worked fine. Easy booking and pick up process. Trailer was in good condition and fairly clean. Drop off process was similar to pick up: guided in the app with pictures. One slight irritation was t... See more
Company replied
Rented trailer at IKEA Delft. I had a great experience. Easy to pick up and to return. Clear instructions. Inside is quite spacious. Couldn’t have been better. Recommend!
Company replied
Amazing app, with everything being so easy to understand and very safe ! I am using their aanhanger everytime I need to buy some big furnitures. Perfect size, this is amazing how much you can... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has made it easy to rent a trailer when you need a little extra space. Today, Freetrailer is Europe’s largest mobility platform for trailer rental, connecting users with trailers at convenient pick-up locations across Europe. Through the Freetrailer app and our self-service solution, you can easily find, book, pick up and return a trailer when it suits you. Together with hundreds of partners, we make local transport more accessible and help ensure that a trailer is close by when you need one – whether you’re moving, renovating, picking up furniture or simply transporting something that won’t fit in the car. Our ambition is simple: to be the natural choice for everyday transportation needs.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- freetrailer.com
4.8
Excellent
21k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.freetrailer.com
Hallo,
vielen Dank für deine Bewertung.
Schön zu hören, dass du zufrieden warst!
Viele Grüße,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that everything worked smoothly and that you were happy with the trailer and hassle-free experience!
Kind regards,
Freetrailer
Easy pick up and app easy to use
Easy pick up and app easy to use. Trailer was perfect size. Unfortunately the indicator lights were damaged and one didnt work. But its easy to report and this app has helped me rent many trailers and this is first time I have had an issue with a light.
16 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello Lisa,
Thank you for your review.
Great to hear that you found the pickup and app easy to use and that the trailer was the perfect size! We appreciate you reporting the issue with the indicator light and will make sure it is followed up.
Kind regards,
Freetrailer
AWESOME!!!
AWESOME!!!! Convenient, easy, good trailer, cheap (basically free). Literally couldn't be better.
16 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service convenient and easy to use, and that you were happy with the trailer!
Kind regards,
Freetrailer
Very easy way to rent a trailer and…
Very easy way to rent a trailer and nice rate as well
15 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found renting a trailer easy and were happy with the experience!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service easy to use!
Kind regards,
Freetrailer
Works perfectly
15 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that everything worked perfectly!
Kind regards,
Freetrailer
Very good and easy app
15 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our app easy to use and had a good experience!
Kind regards,
Freetrailer
Everything’s worked smoothly!
15 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that everything worked smoothly!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found booking and pickup easy!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service simple, easy and quick, and that you’ll use us again!
Kind regards,
Freetrailer
Fast and easy
13 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service fast and easy to use!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service easy to access and use!
Kind regards,
Freetrailer
It was clean and everything went…
It was clean and everything went smoothly
13 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that the trailer was clean and that everything went smoothly!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service really easy to use!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found borrowing a trailer easy and convenient!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service easy to use!
Kind regards,
Freetrailer
The trailer was clean
The trailer was clean, everything were OK. The App is easy to understand and operate💨🙃r
11 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that the trailer was clean and that you found the app easy to understand and use!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service easy to use and had a great experience!
Kind regards,
Freetrailer
Great experience
Great experience, easy pickup , would recommend !
12 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you had a great experience and found the pickup easy!
Kind regards,
Freetrailer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.