Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ord... See more
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See what reviewers are saying
freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive pr... See more
Company replied
I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... See more
Company replied
Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... See more
Company replied
4.4
Excellent
227 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
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Huge fan
Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ordered the chai which I’m very excited to try. I’ve been consistently losing weight over the last few months (after having a baby) and I credit a huge amount of this to starting each day with one of these shakes.
I just had an issue with the website and my subscription, so messaged the customer service who were wonderful. They got back to me very quickly, were incredibly friendly and fixed the problem for me straight away. Couldn’t have asked for more!
29 June 2026
Unprompted review
Reply from Freja Bone Broth
Hi Jess,
Thank you so much for your lovely 5-star review! We're so pleased you're enjoying the Collagen Protein Blends (great choice with Chocolate and Strawberry!), and we hope you love the Chai too 🙌
Thanks for your kind words on our customer service too!
Evie,
Team Freja Bone Broth
freja chocalote shake has changed and…
freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive price and are a dishonest biz
25 June 2026
Unprompted review
Reply from Freja Bone Broth
Hi Russell,
Thanks for your honest feedback, and we're sorry to hear you're not a fan of the changes we made to our Chocolate Shake.
You're right that the recipe has changed. We made the decision to simplify the ingredients by removing sunflower lecithin and increasing the amount of bone broth, which naturally boosts the collagen, protein and amino acid content in every serve.
We understand that while many customers appreciate the nutritional improvements, changes to a much-loved product won't suit everyone's taste or texture preferences. We genuinely appreciate you sharing your experience, and your feedback will be passed on to our product team.
Thanks again 😊
Evie,
Team Freja Bone Broth
Fantastic customer service
Evie was very helpful, professional and friendly. She rectified my problem and sorted it out promptly. Evie is a great representative for the company and has fantastic customer service
22 June 2026
Unprompted review
Reply from Freja Bone Broth
Hi Katie,
Thank you so much for the lovely review! So pleased I could help you out ☺️
Evie,
Team Freja Bone Broth
excellent product and service
26 May 2026
Reply from Freja Bone Broth
Hi Alyson,
Thanks for the lovely review! So pleased we could help 😊
Evie,
Team Freja
Tasty health in a cup
Tasty health in a cup, easy to pop a box or sachet for those times away from home and out of your routine.
Delicious too.
26 May 2026
Reply from Freja Bone Broth
Hi Jill,
Thanks for the lovely review! So pleased you're enjoying the convenience and taste of the products 🙌
Evie,
Team Freja
Delivery was prompt and the bone broth…
Delivery was prompt and the bone broth is delicious. Thank you
26 May 2026
Reply from Freja Bone Broth
Hi there,
Thanks for the lovely review! So pleased you're enjoying the bone broth 😊
Evie,
Team Freja
I like the chicken bone broth
I like the chicken bone broth. Unfortunately it's prohibitively expensive so I only buy when on special at Tesco or Amazon.
Was tempted to buy directly from freja but read the small print on deliveries and policy on lost deliveries and decided against it due to a lack of confidence.
Looks like I was right to trust my gut feeling based on reviews here. If they start using a competent carrier, I'll reconsider.
3 June 2026
Unprompted review
Reply from Freja Bone Broth
Hi there,
Thank you for your review and for being a fan of our Chicken Sipping Bone Broth – we're really pleased to hear you enjoy it!
We completely understand your concerns about the price. Our Chicken Sipping Bone Broth is our most premium product, which is reflected in the cost. If you're looking for a more economical option, our Instant Bone Broth range may be worth considering, as it works out cheaper per serving while still providing the same benefits.
Regarding deliveries, we're sorry that our policy gave you cause for concern. While lost parcels are thankfully rare, if a delivery ever does go missing, our customer support team would be happy to investigate and arrange a replacement.
We also offer two courier options at checkout – Evri and DPD – so customers can choose the service they feel most comfortable with.
Thank you again for your feedback 😊
Evie,
Team Freja
Love the broth and often just heat up a…
Love the broth and often just heat up a carton full and drink with a little pepper and salt.
Great with my stews and would recommend this to everyone
26 May 2026
Reply from Freja Bone Broth
Hi there,
Thank you for your lovely review! We're so pleased you enjoy our bone broth on its own and in your stews 🙌
Evie,
Team Freja
Saw it on FBook
26 May 2026
Reply from Freja Bone Broth
Hi Ralph,
Thanks for the 5 stars! We appreciate your support 🙌
Evie,
Team Freja
Love this product
Love this product. Great for nails and hair. It just feels so good when you drink. Clean food, that is good for you. Company listens to its customers, bringing improvements to the packaging and product. I would recommend this company and it’s team😊
2 June 2026
Unprompted review
Reply from Freja Bone Broth
Hi Donna,
Thank you for your lovely review! We're so happy you're loving the product and appreciate your support 😊
Evie,
Team Freja
Excellent Product
The product is excellent. Unfortunately, I had to defer my present order to August and Freja did this promptly with no hassle or quibbles. I look forward to my next order.
2 June 2026
Unprompted review
Reply from Freja Bone Broth
Hi Lucy,
Thanks for the lovely review! So pleased we could help you quickly 😊
Evie,
Team Freja
Customer service
The products are a great way to get protein and nutrients in an easy way. I’ve used the cartons and now tried the powder which I find easier to keep in storage. My next product to try is the concentrate. The customer service is excellent if you ask a question. Very focused on valuing customers.
1 June 2026
Unprompted review
Reply from Freja Bone Broth
Hi Janice,
Thank you for your kind feedback on our products and customer service! We hope you'll love the new Concentrate too 😊
Evie,
Team Freja
Freja Foods is an ethical and kind…
Freja Foods is an ethical and kind company. The coupon I had, was expired and yet, they still gave me the discount which as an elderly pensioner, i am immensely grateful for and definirely will contiinue ordering these wonderful products.
19 May 2026
Unprompted review
Reply from Freja Bone Broth
HI Diana,
Thank you for your lovely review! So pleased you're enjoying our products and had a positive experience with our customer service 😊
Evie,
Team Freja
Great product and customer service are…
Great product and customer service are super efficient
20 May 2026
Unprompted review
Reply from Freja Bone Broth
Hi Danilo,
Thanks for your lovely feedback! We really appreciate the support 😊
Evie,
Team Freja
Great product
24 April 2026
Reply from Freja Bone Broth
Hi Nubia,
Thanks for the 5 stars! We appreciate your support 😊
Evie,
Team Freja
The taste is much too strong for smoothies
The bone broth is okay although I feel like it leaves a bitter aftertaste. But if the benefits are so good, then that’s a trade off I’d take. BUT I also bought the vanilla collagen and protein shake to mix in with my smoothies and it’s undrinkable. It’s smells like chicken so strongly, and the taste is also very strong and bitter— there is no way you could “mix with milk or water” per the instructions and enjoy. Who enjoys drinking vanilla-chicken flavoured smoothies?! I tried putting only one tablespoon and I had to pinch my nose before drinking. I added loads of fruit and thought that would mask the taste but you can still taste the chicken broth. It’s horrendous, and at £25 for 300g I can’t believe this is selling. Great idea but please can you work on the taste.
6 May 2026
Unprompted review
Reply from Freja Bone Broth
Hi there,
Thank you for your feedback. We’re really sorry to hear the Vanilla Shake wasn’t enjoyable for you.
Because our shakes are made with real bone broth and no artificial flavourings, there is naturally a more savoury note than you’d get in a typical protein shake. That said, it absolutely shouldn’t feel unpleasant or difficult to drink, and we completely understand your disappointment from what you’ve described.
Your comments on the flavour and aftertaste are genuinely helpful and will be shared with our product team as we continue improving the range.
Thank you again for taking the time to share your experience.
Evie,
Team Freja
Daily essential
Have a monthly delivery of bone broth.Having a husband who has eating issues post mouth cancer surgery,adding bone broth to his routine improves his nutrition and is always a welcome drink for someone who now finds eating a very unsatisfying experience.
24 April 2026
Reply from Freja Bone Broth
Hi Maggie,
Thank you so much for sharing this. It’s so moving to hear that our broth is helping your husband navigate such a difficult recovery.
We'll make sure those monthly deliveries keep coming right on time 😊
Evie,
Team Freja
Worth the money
Products are great, customer services were fab with any questions I had. I love the subscription service, and getting the email to let me know it's due soon so I can amend if needed.
25 March 2026
Reply from Freja Bone Broth
Hi Charlie,
Thanks for your lovely review! So pleased you're enjoying our products and customer service experience 💛
Evie,
Team Freja
Reply from Freja Bone Broth
Hi Karen!
Thanks for the lovely review - we're so pleased you're enjoying our bone broths 😊
Evie,
Team Freja
Great customer service & products
The customer service team are wonderfully responsive and endeavour to solve any problem quickly, efficiently and to the customers satisfaction. It feels like stepping back in time when customers come first.
I very much appreciate this company and their goods, and now their ethos.
Thank you.
4 April 2026
Unprompted review
Reply from Freja Bone Broth
Hi there,
Thank you so much for the lovely review! We're so pleased we could solve your problem quickly for you, and that you're enjoying our products 💛
Evie,
Team Freja
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