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French Bedroom Reviews 

4,343
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently praise the gorgeous aesthetic, sturdy construction, and exceptional overall quality of the diverse furniture and luxury bedding collections. Consumers frequently mention the prompt delivery services, careful packaging, and the exceptionally friendly support team always ready to assist customers. However, some customers also noted frustrating issues with delivery coordination, communication delays, and unexpected last-minute schedule changes. A few people additionally mentioned unexpected color discrepancies where delivered items appeared noticeably different from the online photographs. Reviewers occasionally pointed out minor product flaws or damage upon arrival that required extra effort to resolve.

What people talk about most

Product

Customers expressed great satisfaction, noting that the furniture and bedding products are well-made,... See more

Quality

Consumers find quality to be positive, frequently describing the furniture and linens as well-made, stunning,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, careful... See more

Service

Users describe positive interactions with service, highlighting prompt delivery, attentive communication, and... See more

Customer service

Clients share positive opinions on customer service, frequently describing advisors as helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and beautiful furniture. We had a great experience with French Bedroom Furniture. We had a couple of issue with slightly damage furniture after we recived. But this wasn't to... See more

Company replied

Rated 5 out of 5 stars

Ordered on line was a simple process - striped duvet set. I was looking for something different but not available - I will continue to look. Goods arrived within 4 working days. Not used as yet, t... See more

Company replied

Rated 5 out of 5 stars

Great quality furniture and excellent delivery service. I requested my furniture delivery be delayed until I was ready for it which was no problem. Customer service was a joy to deal with. Bed, bed co... See more

Company replied

Rated 5 out of 5 stars

Beautifully packaged - it felt like a gift! I've only opened one pillowcase so I can save the unwrapping of the rest of the bedding for when the bedroom is decorated ready for it. From what I've see... See more

Company replied


Company details

  1. Bedroom furniture shop
  2. also in
  3. Bed shop
  4. Home Furniture Shop
  5. Lighting Shop
  6. Linen Shop
  7. Mattress Shop

About French Bedroom

Written by the company

Luxury French Beds shop new in our collections Styled by you Contact us About French Bedroom

French Bedroom is an award winning French furniture boutique. Combining French style luxury beds with crisp, contemporary lighting and accessories to create inspiring interiors. On-trend but timeless, luxurious but carefree, eye-catching and elegant.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(4,343)

246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Products are beautiful ..

Products are beautiful ... stunning.

1 May 2026
French Bedroom logo

Reply from French Bedroom

Thank you for leaving us a fantastic 5* review, Sue!

We're delighted to hear you adore your new Activated Charcoal & Matcha Striped Candle and Fig & Neroli Striped Candle! Lovely choices - these are a French Bedroom staff favourite too!

Rated 5 out of 5 stars

A very helpful and efficient company

A very helpful and efficient company, with incredibly prompt delivery. They made me feel as if my order was very important, and that they really cared about my satisfaction with the things I ordered. I have now had a lovely bedspread from them, and a duvet cover set. Delighted with the quality of both.

24 April 2026
Rated 5 out of 5 stars

Excellent customer service

Unfortunately, an item was broken when unpacked - the customer service was brilliant, and a replacement organised straight away. The delivery people were very good and careful.

17 April 2026
Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was excellent. Easy to order, quick delivery and the bed itself is absolutely stunning. Amazing service all round. A lovely little touch was receiving my little thank you gift. Highly recommend this company 💯

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great quality product and outstanding customer service.

Ordered Gustavian light wood upholstered bed. We have been using it for atleast 15 days now.
Outstanding quality, skilled and detailed craftsmanship. Loved it and appreciate the effort they gave to get the perfect outcome on wood work detailing. Sturdy, classy and as showed in the website or even better.
Easy to install (2 person).

Have to say the best customer service I have experienced in recent years. From the sample pack delivery envelope To calls To the product packaging, everything is a class apart.
Really impressed with website as well, site is doing the best it can give a clear idea about the product.
Thank you team ! it was worth the money I paid for.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

The customer service from French Bedroom has been exceptional. Nothing has been too much trouble and Kai has dealt with our queries with great efficiency and warmth. We felt the customer service was very personal and there was no sense of any pressure to buy. Communication has been excellent. We found the option to receive wood and fabric samples very helpful as we wanted to be sure our purchases would blend with an existing piece of furniture. Today our Love Story collection blue velvet bed arrived with matching side tables and we are delighted! The quality is beautiful and I know we will enjoy these pieces for many yesrs to come.
Kai has been there to help every step of the way, even guiding us to a local furniture showroom to check which mattress we preferred prior to ordering. We even got a personal call to let us know that a new piece in the range would be coming available, and offering priority ordering. We are just now waiting for the beautiful embroidered bed cushions to arrive next week - an exciting new addition to the site.
We have been highly impressed with the service we received (including arrangements for ethical recycling of our old bed) and would not hesitate to use French Bedroom again. The arrangements for delivery were very efficient and the White Glove assembly service and disposal of packaging were well worth the extra fee. We believe this company offers great value for money.
Thank you to everyone at French Bedroom, but especially Kai, for helping us to create our bedroom haven. Your warmth and professionalism have been greatly appreciated. We hope to be back soon!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Quality

I recently purchased the Petite Breton Luxe bed linen in sage green along with the additional oxford pillowcases and they are honestly the most gorgeous set of bed linen I think I've ever owned. They are the softest cotton and even my boyfriend made a comment on how soft they are! The quality is fantastic and everything arrived next day! Thank you French Bedroom.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service and product

Just delighted to have found this company. We needed three bedframes and each one is beautiful. Lovely wood, very well made and really attractive.
The customer service, and specifically Kai, were exceptional. Sadly BJS (the delivery firm used by French Bedroom for our order) were having system issues and this caused some problems with our delivery but Kai was so responsive, thoughtful and proactive that she turned around the situation. She was simply fabulous to work with throughout the process. An absolute treat to come across such exceptional customer service. Thank you Kai and French Bedroom!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

We ordered a bed and white glove…

We ordered a bed and white glove service from the company. They installed the bed but left without testing mattress size. The bed is the wrong size and even though I phoned immediately they stated the packaging had been destroyed and hence not refundable. Not the best customer service to offer minimal discount on a new mattress instead of resolving issue.

1 April 2026
Unprompted review
French Bedroom logo

Reply from French Bedroom

We’re sorry to hear of your disappointment, Michael. This is not the experience we want our customers to have after a purchase with us.

The bed delivered was the correct size as ordered, to be used with a UK standard double mattress. As your existing mattress was not purchased from us, we’re unable to comment on the size of this.

Before delivery, our team confirmed the details of your order and explained that, with packaging removal selected, the packaging would not be available for a return unless you ask the team before they leave the property to leave this with you. Once the bed had been assembled and packaging removed, the delivery team completed the service as arranged.

When you reached out, we explored ways to help and offered a goodwill discount on a new mattress to ensure a suitable fit. We regret that this did not meet your needs, but we hope you can see that our team acted promptly and thoughtfully to assist wherever possible.

Rated 5 out of 5 stars

I had bought a beautiful white…

I had bought a beautiful white bedspread but after less than a year it was slightly bobbled! Looked odd and I am very careful keeper of anything! I write to tell French bedroom and they offered to send a new one with no charge! Extraordinary service! I have the same bedspread in grey and it’s fine! So no idea why but the product is wonderful

26 March 2026
Unprompted review
French Bedroom logo

Reply from French Bedroom

Thank you for your wonderful 5* review, Joan!

We're thrilled that you had such a brilliant experience with us. Whilst things can go wrong, it's about how you deal with it, and we're proud to offer support to our lovely customers wherever we can! We hope you adore your replacement bedspread, and if we can help in future, please don't hesitate to reach out!

Rated 5 out of 5 stars

Really pleased with the items we…

Really pleased with the items we ordered. Good customer service and prompt delivery.

20 March 2026
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Reply from French Bedroom

Thank you for your lovely 5* review, Daniella!

We're delighted to hear you're happy with your new soft furnishings, including the gorgeous Brighton Pavilion Boudoir Cushion in Oat! Please do let us know if you require anything in future - our customer service team are always happy to help!

Rated 5 out of 5 stars

Beautifully made

Beautifully made, excellent quality furniture. So pleased with it! It looks gorgeous in my new bedroom.

20 March 2026
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Reply from French Bedroom

Dear Karen,

Thank you so much for taking the time to leave us this 5* review, we really appreciate it.

We're so pleased to hear how much you're loving the quality of your Love Story Natural Upholstered Bed in Oatmeal Linen and accompanying Love Story furniture, such a gorgeous collection.

We hope you enjoy your French Bedroom pieces for many years to come.

Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from French Bedroom.. my products were stunning! Beautifully packaged and what an experience opening my package! The quality of my products is amazing. Will I be ordering again? Absolutely! I’ve recommended to all my friends and family. Thank you FB 💛

27 March 2026
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Reply from French Bedroom

Thank you for leaving such an excellent 5* review regarding your brilliant recent purchase with us.

We couldn't have been happier reading your review and hearing how special it was to open your package. We're loving your style: the Renaissance Revival Bed Linen Set and Queen Anne's Lace Bedside Lamp work so well together, we can only imagine the gorgeous, feminine haven that you've made with these products! Looking forward to welcoming you back in future!

Rated 5 out of 5 stars

Wonderful products and exceptional customer service

I have genuinely been blown away by The French Bedroom company. I have ordered a number of pieces - with the white glove service to assemble one of the products (a bed) in situ. From start to finish they have made the process easy, purchasing online, delivery service, responding quickly to enquiries etc. The customer service when I had to change my mind about a product was exemplary. The quality of the product is high end and worth every penny. I would happily recommend to others.

27 March 2026
French Bedroom logo

Reply from French Bedroom

Dear Ellie,

Thank you so much for taking the time to leave us this 5* review, we really appreciate it.

We're so pleased to hear how much you're loving the quality of your Gustavian Dark furniture and benefitted from our White Glove assembly service, so that you could enjoy your new bed even sooner.

It was a pleasure to look after you and we're so pleased to hear how smooth your customer experience was throughout.

Thank you for recommending us Ellie and we look forward to welcoming you back to French Bedroom, very soon!

Rated 5 out of 5 stars

I am really happy with my recent…

I am really happy with my recent purchase, the bed frame is of good robust quality, with lots of attention to detail by the artisa, Its something that feels will last a lifetime and beyond. I replaced a cheaper bed frame and it was worth the money, its also good knowing the bedframe is exclusive to French Bedroom.

27 March 2026
French Bedroom logo

Reply from French Bedroom

Thank you for leaving us such a lovely 5* review regarding your stunning new Love Story Taupe Velvet Buttoned Upholstered Bed, Adam!

We're overjoyed to read your kind and thoughtful review; our artisans take great care and joy in creating timeless pieces of furniture that our customers will cherish for many years, so it's incredible to hear that resonates with you and reflects your own experience. We hope you'll think of us if you require matching furniture in future! Thanks again for such a wonderful review.

Rated 5 out of 5 stars

1st Class throughout .

Customer service was great & so helpful. My beautiful bedroom furniture arrived & was assembled by a professional , friendly team without any fuss. The quality is superb & service is superb. I will be ordering more pieces as soon as possible .

27 March 2026
French Bedroom logo

Reply from French Bedroom

Thank you for such an excellent 5* review, Michele!

We're delighted to hear that your experience with us was 1st class throughout - from the stunning, high quality Love Story Cocoon Upholstered Bed in Mole Velvet and matching bedsides - to the friendly and helpful delivery team who put this together for you upon delivery. We have just expanded our Love Story collection to include new pieces such as the Dressing Table and Armoire so we really hope to welcome you back for more items in the collection!

Rated 5 out of 5 stars

Easy order and prompt delivery

Ordered on line was a simple process - striped duvet set. I was looking for something different but not available - I will continue to look.
Goods arrived within 4 working days.
Not used as yet, the quality of the fabric feels very comfortable and the additional linen bag a bonus for storage.
So far a satisfied customer

27 March 2026
French Bedroom logo

Reply from French Bedroom

Thank you for taking the time to leave us such a lovely 5* review!

We're thrilled that you love your new Petite Breton Luxe Pink Stripe Bed Linen Set. The cotton sateen is a high quality and gives it such a soft and elevated hotel-feel! We're happy to hear you're satisfied, please don't hesitate to let us know if we can help in future!

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