FreshBet 

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See what reviewers are saying

Rated 4 out of 5 stars

They were a little slow, however I must state that they do actually payout. I recommend you get yourself verified first before you start playing, but once again they do pay.

Rated 4 out of 5 stars

At first I had no problems with this site. I verified my account and gambled only on the sports. My first withdrawal did take a while, around 3 days. Then the next few withdrawals happened next... See more

Rated 3 out of 5 stars

I won and tried to withdraw and been told I got to wait 3 business days quite disappointing when it takes seconds to take , I withdrew last night I should get paid the next day Will upda... See more

Rated 5 out of 5 stars

Had initially hated freshbet because of bonus wagering requirements. Now used them for 3yrs and good payers. I only use sports betting..odds are tight but they do offer a lot of markets. Be patient wi... See more

Company details

  1. Gambling Service
  2. Casino
  3. Online Casino or Bookmaker

Written by the company

Fresh-Bet offers the best gaming content for players. We use the latest technology and creativity to provide enjoyable games. We strive to have a positive impact on customers with fair gambling, exclusive mini games, secure and variety of payments, multi currency, 24/7 support. Our main goal is costumer's satisfaction!


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total rip off

9 January 2026
Unprompted review
FreshBet logo

Reply from FreshBet

Hi,

We respectfully disagree with this statement. Freshbet processes real winnings daily and operates under strict rules and regulations. Claims like this usually stem from misunderstandings around bonus terms, verification, or withdrawal procedures.

We encourage you to contact support@fresh-bet.com
so we can review your case properly and provide a clear explanation.

Best regards,
Freshbet Team

Rated 1 out of 5 stars

What the hell has happened to this…

What the hell has happened to this site? It was decent until 2 days ago, it has now completely changed and is absolute garbage now! Why fix something that isn't broken? It keeps saying express bet only or 1.40 minimum odds and won't let me bet. Very weird. Won't be using then anymore!

14 January 2026
Unprompted review
FreshBet logo

Reply from FreshBet

Hi,

Thank you for taking the time to share your feedback — we’re genuinely sorry to hear about your experience.

We recently launched a major platform upgrade, including a new design and technical improvements. As with any big update, the first days came with some performance issues, but these have now been resolved and the platform is running smoothly. We’re continuing to improve it daily.

Regarding the 1.40 minimum odds / express bet restriction — this happens when bets are placed using bonus funds. Each bonus has its own specific rules (such as minimum odds or accumulator requirements), which can limit certain bets. When betting with real balance, these restrictions do not apply.

We understand how frustrating this can feel if it’s unexpected, and we’re sorry if this wasn’t clearly communicated. Our support team is always happy to explain bonus rules in detail and help you place bets without issues — you can reach us anytime at support@fresh-bet.com
.

We appreciate your honesty and hope you’ll give the improved platform another try.

Best regards,
Freshbet Team

Rated 1 out of 5 stars

Hardly anything can be won

Hardly anything can be won. They literally rip you off

10 January 2026
Unprompted review
FreshBet logo

Reply from FreshBet

Hi,

We’re sorry you feel this way, but we’d like to clarify that all games and betting products on Freshbet operate with certified RTPs and standard odds provided by licensed game and sportsbook providers. Outcomes are not manipulated, and winnings are paid according to the same rules for every player.

Perceptions of “hardly anything being won” can vary based on individual sessions, game choice, or bonus conditions, but this does not mean the platform is designed to “rip players off.”

If you experienced something specific that felt unfair, we’d genuinely like to review it. Please contact our support team at support@fresh-bet.com
, and we’ll be happy to assist.

Best regards,
Freshbet Team

Rated 1 out of 5 stars

SCAM BOOKIE

Deposit 900 GBP, place 130 GBP in bets.

Win 60 GBP and account is restricted and can now only place doubles over odds of evens and max win is 200.

Go to withdraw and they say I need to take 770 GBP more in order to withdraw but I can’t stake anything as I’m restricted.

Customer service say they cannot help as the restriction was “automatic”??? WHAT WAS I RESTRICTED FOR?

TOTAL SCAMMERS, AVOID!!!

1 January 2026
Unprompted review
FreshBet logo

Reply from FreshBet

Thank you for your review. We’d like to clarify what actually happened in this case.

At the time of the complaint, the account had not fully completed the registration/verification process, which temporarily prevented withdrawals. Once the customer finished the required registration steps, the withdrawal was successfully processed and completed.

No funds were confiscated, and no restrictions remained after the account was properly verified.

We understand how frustrating it can be when something blocks a withdrawal, but in this situation the issue was purely related to incomplete registration, not winnings, betting activity, or unfair restrictions.

If anyone experiences a similar issue, our support team is always available at support@fresh-bet.com
to help resolve it as quickly as possible.

Rated 1 out of 5 stars

DO NOT USE… took deposit from bank but…

DO NOT USE… took deposit from bank but did not credit to account.

ABSOLUTE SCAM

Update! Deposit did eventually credit. However, the only withdrawals are in Crypo coin! So they will take your money. But no way of getting anything back!

DO NOT TOUCH WITH A BARGE POLE

27 December 2025
Unprompted review
FreshBet logo

Reply from FreshBet

Thank you for your review.

We’d like to clarify a few important points for accuracy:

The deposit was successfully credited, as the reviewer also confirmed in their update. In some cases, bank deposits may take additional time to reflect due to processing by the payment provider.

Withdrawals are not limited to cryptocurrency only. We also fully support SEPA bank withdrawals, which are available once the account is verified and the withdrawal method is enabled.

No funds are taken or blocked unlawfully. All payment methods and processing conditions are clearly outlined in our Terms & Conditions.

If you’re unsure how to request a SEPA withdrawal, our support team is happy to assist at support@fresh-bet.com
.

We appreciate the update and encourage anyone with questions to contact support directly so issues can be resolved quickly.

Rated 1 out of 5 stars

Absolutely jokes my bet won and won’t…

Absolutely jokes my bet won and won’t pay me out gave me some bullshit excuse saying there market was closed because a var/red card incident so my bed didn’t win like wtf I’m not stopping here I’m taking this further until I get my money

20 December 2025
Unprompted review
FreshBet logo

Reply from FreshBet

Thank you for your review.

We’d like to clarify this situation, as the information in your comment is not accurate.

In this case, the bet was placed on a market that became void due to an in-play VAR decision / red card, which caused the market to be officially closed by the game provider. When this happens, the bet is settled as void according to standard sportsbook rules, and the stake is returned — this is not a discretionary decision made by us.

No winnings were withheld, and no funds were taken unfairly. All bet settlements follow the official rules of the market and are applied equally to all players.

If you believe there has been an error in the settlement, please contact our support team at support@fresh-bet.com
with your bet ID so we can review it in detail.

We’re always happy to investigate specific cases and provide a clear explanation.

Rated 5 out of 5 stars

Good company

Had initially hated freshbet because of bonus wagering requirements. Now used them for 3yrs and good payers. I only use sports betting..odds are tight but they do offer a lot of markets. Be patient with freshbet they are not that bad. Im from the UK

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!!

Terrible, dont not use! Took my deposit out of my bank, yet my balance was zero, customer service would not resolve my issue, do not use! Avoid at all cost unless you want to waste your money username: dannydindins89

12 December 2025
Unprompted review
FreshBet logo

Reply from FreshBet

Thank you for your review.

We have checked the account username: dannydindins89, and the statement made in this review is not accurate.

The deposit was successfully processed and credited to the account. There was no loss of funds, and no deposit was taken without being applied to the balance. In some cases, bank transactions may take additional time to reflect due to processing by the payment provider, which is outside of our direct control.

Our customer support team provided the correct information and guidance based on the transaction status.

We strongly encourage contacting support@fresh-bet.com
if further clarification is needed, rather than posting misleading claims that suggest unlawful activity.

Rated 1 out of 5 stars

Withdrawal non existent

Deposited a few hundred in total, win and tried to withdraw £160 today and they blocked my account because they were trying to be responsible and ‘protect my integrity and safety’ and that it was nothing to do with my account activity at all. Yeh right, protect my integrity and safety after you have paid my rare winnings and before I'm allowed to deposit three times my withdrawal request.

6 December 2025
Unprompted review
FreshBet logo

Reply from FreshBet

Thank you for your review.

We’d like to clarify what happened in this case.

The withdrawal could not be processed because the account had not yet completed the required verification (KYC) checks. Until verification is finalized, withdrawals are temporarily unavailable — this is a standard regulatory requirement and applies to all players.

Once verification documents are submitted and approved, withdrawals are enabled and processed normally. No winnings were removed, and the account was not blocked due to winning or withdrawal activity.

If you’re unsure which verification step is still pending, our support team can assist at support@fresh-bet.com
.

Rated 1 out of 5 stars

So far bad

So far bad, I done a withdrawal yesterday and it still processing live chat saying it can take up to 3 days for them to settle it not looking good at all

5 December 2025
Unprompted review
FreshBet logo

Reply from FreshBet

Thank you for your review.

We’d like to clarify that the withdrawal mentioned in this review has already been successfully processed and completed.

As explained by live chat, withdrawals may take up to 3 business days to be settled depending on the payment method and provider. In this case, the transaction was completed within that timeframe.

No issues remain on the account. If you have any further questions regarding withdrawals, our support team is always available at support@fresh-bet.com
.

Rated 4 out of 5 stars

I was initially a little worried about…

I was initially a little worried about withdrawals at this casino, but after playing for a week, I was able to withdraw twice and both times the withdrawals were processed within 24 hours. Hopefully, this casino won't be like other casinos and will maintain its good reputation for deposits and withdrawals in the future.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Their offline games such as blackjack, is purely rigged. Their support is usually mega useless. They Arent reading what you are typing.

I once made 7 bets on a football match for about 500USD all bets won, but was suddently voided after the win because they offeret enhanced odds in that moment and it was a mistake. IF THE SITE MAKES A MISTAKE IT SHOULDNT EFFECT THE ONE BETTING ON THE GAME. You make a mistake you take responsibility, i lost about 400 usd on a winning match. And then they gave me 50usd to compensate? Are you freaking kidding me. Mistake after mistake on this site, its been horrible and service are even worse. Dont recommend this.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Positive Withdrawal

I was very concerned as I struggled to verify my account however I got someone after the initial ai bot on the support and was sorted. I have currently withdrawn 7.5k. I have a large amount to withdraw which will take 5 months. Just hoping the site doesn't close whilst trying to get my winnings. Enjoy the games and site in general. Fingers crossed.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

i was scammed badly.i lost a lot of…

i was scammed badly.i lost a lot of money betting in this site.now i won 700 and they blocked my account with no reasons.i did one witdrawal of 200 last week with no problems at all.but today they blocked me after tried to withdrawal 650.they requested a video with my id and i pprovide them that and still cant witdrawal my money because they blocked my acesss.i dont know what i can do to get my money but i dont want people to get scammed like me.please avoid this site

29 November 2025
Unprompted review
FreshBet logo

Reply from FreshBet

Thank you for your review.

We understand how upsetting it can feel when a withdrawal is delayed, and we’d like to clarify what happened in this case.

The account was temporarily restricted due to a mandatory verification (KYC) review, which was triggered after a withdrawal request. This is a standard regulatory requirement and is not related to winnings, losses, or a specific withdrawal amount.

As you mentioned, a previous withdrawal was processed successfully — this confirms that withdrawals are possible and that no funds are being taken unlawfully. During the current review, additional verification (including a video ID check) was requested. While this review is ongoing, account access and withdrawals may be temporarily limited.

Importantly:

Funds are not removed or confiscated

The restriction is temporary, pending verification completion

Once the review is finalized, withdrawals can proceed normally

We strongly encourage you to stay in contact with our compliance team at support@fresh-bet.com
, who can provide updates specific to your account and guide you through any remaining steps.

We assure all players that verification checks are in place to protect accounts and comply with regulations — not to prevent legitimate withdrawals.

Rated 4 out of 5 stars

Waiting on first withdrawal, will update

The site is smooth and offers a variety of slots and games.

The only issue I offered it a 4 star is because the AI Bot does give you a bad e-mail where to send the KYC.

The KYC was sent after I read this comments, before I just got rejected many times.

Please correct that.
I will come back to edit the review once I have my first withdrawal.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

VIP Scam

EverytimeVIP bar gets close to upgrade, the bar starts moving backwards for no reason done this twice this month. Also seems like when you chat about it with them they move the bar back further unreal

26 November 2025
Unprompted review
FreshBet logo

Reply from FreshBet

Thank you for your review.

We’d like to clarify how the VIP progress system works.

The VIP bar does not move backwards arbitrarily or due to contacting support. VIP progress is calculated automatically based on eligible wagering activity within a defined period. If wagering volume decreases, bets are settled as void, or activity falls outside the qualifying timeframe, the progress indicator may adjust accordingly.

Customer support has no ability to manually reduce VIP progress, and contacting support cannot affect VIP status in any way.

There is no manipulation involved, and all VIP calculations are handled automatically by the system under predefined rules.

If you’d like a detailed breakdown of how your VIP progress was calculated, our team can provide clarification at support@fresh-bet.com
.

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