Fresh Reviews 69

I must say I am so disappointed with the service I have received. The UK Customer Service team was not helpful and it was actually an appalling service. The delay to resolution has meant I could not use my birthday discount. I had insufficient help which had meant me going to my bank for a claim as I made a transaction with no delivery of goods.

The most awful customer service I ever received.
First, Fresh sent my parcel to a wrong address and blamed courier for a mistake, whereas Fresh was the company provided them with the wrong address. I contacted customer service and I was offered a refund or a replacement. I agreed to get a replacement. The replacement was supposed to arrive on 7th of July, nothing was delivered again. When I emailed customer service and asked for a refund they simply stopped responding. Three follow up emails later I called them. It is nearly impossible to get through but I managed after trying multiple times and the customer service agent simply hanged out on me, because she was not happy I was disappointed with their service. Absolutely disgusting customer service and I would never buy anything from them again.

You have to pay for your own return. I sent a web form minutes after making a purchase to cancel an order. The next day I sent another one pleading them to halt this order so I can be refunded. Customer service was non existent. It took days for me to get a hold of someone over the phone and when I did, the experience was frustrating. I don't think I want to shop at Fresh anymore.

I never ordered this product. The only way to return this product is to pay for a return. They do not have anyone answering the phone, zero customer service. SCAM.

Well there isn't customer service. I received the product. Reached out by email with a question. They said they would get back to me, never did. Emailed again. Did not understand what I was asking and replied to something different.
Tried calling, but they are too busy, so they ask you to submit a request online. Did that same old thing. They don't listen, so obviously do not care.
They won't get my business again. Buyer beware.

Received Rose Hydrator toner without a cap for the bottle. Called customer service numerous times and send messages via their website without a response.
I will never order from their web site again, and will be using different products from other beauty brands.

I ordered my products on Dec 04, 2022. I Called Fresh customer service 18 days later they still haven't shipped yet. so I canceled my order on Dec 22, 2022. I got an email from them it said they just shipped it. WTH!!. I sent an email to customer service and requested my return authorization number but they didn't reply to my email. Their customer service is so bad.

If you value your money or your time, do NOT order from Fresh.com. I received someone else's order (I'm in CA and they were in Illinois). My fiancé never got her gift. Their 800 phone line is a bad joke - a generic message that either hangs up on you or pretends to "go to operator" which then says the operator is not available and tells you to leave a message (which they'll never call back on). They offer no email contact point, just a website form. I've left two messages via their website contact form which detailed everything about my order and the wrong order and have never even had them contact me once. Basically, once they have your money they don't give a damn about you. We'll never do business with them again. I'll be filing a complaint with the AG in their state of incorporation and directing the AG to this site to show that interstate commercial fraud is their routine form of business.

Ordered my products on Dec11,2022 via 2day shop runner. Called Fresh customer service and was informed that company was experiencing a delay. Because my order was a gift for my daughter, I told representative to send me a return label. To date, no merchandise, no return label. I did receive my bill from my credit card company.

Really horrible customer service, ordered with shop runner for 2 day delivery before the holidays, it's been over 10 days and no shipping update. Tried calling, emailing, online chat and not able to reach any representative. DO NOT ORDER FROM THEM! Just go to Sephora or Nordstrom

Really bad customer service. Sent the wrong product and now trying to ask for a refund as the item has been sent weeks ago. No reply to emails very unprofessional!

Great deal, had 7 free samples in Christmas countdown. Beautiful complimentary gift wrap. Very quick dispatch and delivery. Very pleased. If I could give 10 stars I would. Wonderful products too, had a complimentary facial before from fresh in Harrods beauty, my skin was glowing afterwards. Effective naturally derived products, a bit pricey but well worth it if you can get the items in the Christmas countdown daily deals.

I have a perfect pedicure with Angelee at your Belle Fame beauty salon, SLS Hotel. Staff are very friendly highly recommended and looking forward to have more satisfying experience.

Terrible customer service. No matter how many emails you sent they would never address my order issue. Never ordering again.

Wonderful Products. I would buy more frequently if they were sold at a lower price.

Surprised to see the bad reviews but I didn’t have to use customer service at all throughout my order process as didn’t have any issues.

I ordered a gift for my sister, all items arrived quickly, were as described and well packaged. Came beautifully gift boxed with a gift note as requested.

My sister is really happy with all of the products and her skin has improved and is looking really clear and glowy!

Would never order again

its been 2 months since i ordered from their site.
No product, no delivery, no reply, nothing.

Absolute scam

Cheap products total con. I purchased some face cream from Fresh that came with an offer of 4 free sample products when you made a purchase, never got the free products and never got a response from them to say why. Face cream is really poor quality, very cheap and nasty smell dont waste your money, customer service is shocking. I got an email asking me to review my purchase so gave an honest review only to be told that my review didnt meet their standards so wouldnt be published, so another company that misleads customers by only publishing good reviews!!!

They doesn’t deserve even one star! The customer service is just a rubbish. I made a order for my friend’s Christmas gift, but I never receive it! Waste my time. No one is going to take a responsibility either NO REFUND. I left a review on fresh website but I was told that it cannot be published to the website… NEVER BUY FROM FRESH EVER!

I really wanted to get consultation from Fresh brand because I liked their lip balm. So I wanted to create a routine with their products. Since I am living in a very small town I do not have opportunity to test their products so I schedule an appointment through their website. First, their website gave me an appointment with a closed store and noone called me to say that. I called their another store and their associate told me that. He offered me help but when we talk, other customers came to the store and he hung up on me, did not call me back again. I scheduled another appointment for the other day with his store. Noone called me back again. I called their store and the person who work there had no idea what was I talking about. She asked me very weird questions and told me to go to the store and ask whatever question I wanna ask. If that brand cannot educate their employees about the services they offer on their website, why the hell they are advertising and emailing people 20 mins before than the appointment and tell them be ready for the call? They are really kidding people and it is very unprofessional. I was thinking Fresh is a good brand but that was a very big disappointment for me.