First time I signed up they verified my ID no problem. Couple of months later when I actually wanted to withdraw, they demanded I verify again with identical documents. Pretty frustrating tbh.
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Just noticed a 25 euro bet isnt listed anywhere in my history even though it definitely came out of my balance. Live chat took forever and couldn't explain why its missing from the records.
Tried to complete my account setup, the confirmation email didnt come through. Checked spam multiple times and contacted live chat, they just told me to try again later.
Loading up my favorite game on mobile and mid-bonus it completely crashed. The game history didn't even record what happened, so I've no idea if I won anything or not.
Company details
Written by the company
100% up to £500 + 250 Free Spins
Contact info
United Kingdom
- info@freshest-casinos-go.space
- freshest-casinos-go.space
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Got asked to provide ID and residency…
Got asked to provide ID and residency proof, submitted everything. Then suddenly another request for identical documents appeared. This back and forth is ridiculous.
Live chat agent gave me a template…
Live chat agent gave me a template answer then immediately said the chat was closing. They wouldnt let me respond or ask follow-up questions.
Just noticed a 25 euro bet isnt listed…
Just noticed a 25 euro bet isnt listed anywhere in my history even though it definitely came out of my balance. Live chat took forever and couldn't explain why its missing from the records.
I set a weekly limit of 150 and tried…
I set a weekly limit of 150 and tried to deposit 160 to test it. The system let me through without any warning or block. Took until the following day before the limit actually prevented further deposits.
Read the welcome offer and it seemed…
Read the welcome offer and it seemed straightforward, then I got an email saying certain games didnt count toward my playthrough. Very confusing and poorly communicated.
Tried to complete my account setup
Tried to complete my account setup, the confirmation email didnt come through. Checked spam multiple times and contacted live chat, they just told me to try again later.
They gave me bonus funds with an…
They gave me bonus funds with an expiration date in writing, then removed it three days sooner than stated. Customer service suggested I should have read the 40 page rulebook instead.
The welcome offer email clearly stated…
The welcome offer email clearly stated expiry date of the 20th. I logged in on the 19th and the bonus had vanished. Contacted them and they pointed me to terms that didnt match what was in the email.
Took out money on Thursday
Took out money on Thursday, was promised Friday. Friday passed, Saturday passed. Support said they're backed up but couldn't give me a new date or any real answer.
My deposit limit supposedly went live…
My deposit limit supposedly went live immediately according to the confirmation email. Turns out it took until the next morning. Wasted money in between.
First time I signed up they verified my…
First time I signed up they verified my ID no problem. Couple of months later when I actually wanted to withdraw, they demanded I verify again with identical documents. Pretty frustrating tbh.
I was playing fine then suddenly kicked…
I was playing fine then suddenly kicked out without warning. Tried to log back in but the app kept crashing. Waste of time tbh.
Requested clarification on my account…
Requested clarification on my account status and got back a generic message that didnt answer my question at all. Chat was closed after.
Deposited for a match bonus and only…
Deposited for a match bonus and only found out after that winnings from it were locked for two weeks. Would have read the small print if it wasnt hidden in a separate page nobody links to.
Cashed out 450 euros
Cashed out 450 euros. Got 250 instantly then had to wait a week for the other half. The cashier screen didnt mention this would happen until after I confirmed.
Requested payout Thursday evening
Requested payout Thursday evening, was told Friday latest. Its now Tuesday and the funds are still pending somewhere. No one can tell me why.
Claimed a bonus that supposedly ran for…
Claimed a bonus that supposedly ran for two weeks. After 5 days I went to use it and the funds just vanished. Live chat took 20 minutes to tell me the terms said 5 days, but why would they email me saying 14.
Terms and conditions for the welcome…
Terms and conditions for the welcome offer were confusing. Turns out some payment methods had different wagering rules but that wasnt shown until checkout.
Cashed out 275 and watched it split…
Cashed out 275 and watched it split into separate installments over a week. The terms didnt make clear this could happen and neither did the confirmation screen.
I read through everything before…
I read through everything before signing up but the wagering multiplier was listed in two different places with two different numbers. Support said the higher one was correct but that wasnt obvious.
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