After her puppy dry food, we thought the Farmers food sounded healthier and delivered to us was great idea! But Demi would only eat one meal a day and not even finish it so seeing you now also have ho... See more
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Review summary
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Based on these reviews
Dexter loves this food! He can digest it the way he was intended now instead of it all just passing straight through him! I don't think anything would ultimately change his over active metabolism, but... See more
Company replied
My dog is a little Jack Russell who won’t eat anything consistently and hates all types of dog food. I bought 2 bags of fresh pet on a whim and miraculously she has eaten both selections 3 times in a... See more
Company replied
We’re all very happy with freshpet food & I’ve just found the two small dog packs at the back of the fridge which they will be trying tomorrow. Getting near the end of the ones we have I’ll be orderin... See more
Company replied
Company details
Written by the company
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Contact info
1545 U.S. 206, 07921, Bedminster, United States
- freshpet.com
4.7
Excellent
870 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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This food is great and at first he…
This food is great and at first he gobbled up every bit. But then he doesn't eat it unless we add tuna, salmon or chicken. I don't think it's the food, I think our dog is getting older and has some health problems. Please don't send any more food, we have a refrigerator full and a freezer!
22 March 2026
Reply from Freshpet
Hi Shirley, thanks for sharing. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help. 💚
Crufts 05/03/26 Pack - Not received
Ordered a pack at Crufts 05/03/26 and still not delivered. I have raise a call on line and spoken to two advisers.
Poor service
5 March 2026
Unprompted review
Reply from Freshpet
Hi Diane, we’re sorry for the experience you had and understand your concerns. As mentioned in our direct conversation, our team has already reviewed your case and processed a refund for your order. We appreciate you bringing this to our attention and giving us the opportunity to make it right. If there’s anything else you need, please don’t hesitate to reach out. 💚
Ruby liked all the food except shredded…
Ruby liked all the food except shredded chicken
23 March 2026
Reply from Freshpet
Hi Debra, thank you for sharing! We’re so glad to hear Ruby enjoyed most of the food. Every pup has their own preferences, and it sounds like the shredded chicken just wasn’t a favorite. If you’d ever like help finding another recipe Ruby may love even more, we’re always happy to help. 💚🐾
He is getting used to his new fresh…
He is getting used to his new fresh food. I mix it with
his other wet food.
22 March 2026
Reply from Freshpet
Hi Chris, thanks for sharing. Mixing foods is a great way to help with the transition. We’re glad he’s getting used to his fresh meals and grateful to have you as part of our Freshpet pack. 🐶💚
She thinks the food is the best…
She loves the food (doesn't care for the shredded chicken, vomited couple after eating) otherwise is standing there waiting, she seems more energetic & happy & I feel she's getting the best & healthest food, so keep doing what your doing
Thank u for asking
23 March 2026
Unprompted review
Reply from Freshpet
Hi Shirley, thank you for sharing this with us! We’re so happy to hear you’re seeing improvements in your pet’s health and happiness. Glad we could help adjust your pup’s meal menu to better suit their needs. That’s the kind of feedback that makes our tails wag nonstop. 🐶💚
He is really liking the food after a…
He is really liking the food after a few days of getting used to it... His belly is starting to shrink... Lots of pep
Excellent service and value
22 March 2026
Unprompted review
Reply from Freshpet
Hi there, your feedback is the best kind of treat! Thank you for the 5 stars and for choosing Freshpet. We’re so glad we could deliver a tail-wagging experience. 🐾💚
My dog is a picky eater
My dog is a picky eater, but he loves Freshpet. However, he has some food sensitivity and has been itching and licking himself more. Not sure if it’s the food or seasonal allergies 🤧. Time cc will tell.,.
20 March 2026
Reply from Freshpet
Hi Tina, thank you for sharing your experience. We’re so happy to hear your pup loves Freshpet, especially since picky eaters can be tough. We understand how concerning it can be when food sensitivities or itchiness pop up, and every dog is a little different. If you ever want help exploring ingredient options or finding a recipe that may be a better fit, our team is always here to help. Wishing your pup continued happy (and comfortable) mealtimes! 💚🐾
She loves it!
Panda is a small dog, so she doesn't dig into it like a big dog would, but she loves the Fresh Pet varieties I've given her so far. She'll eat about half the bowl, then she wants to go outside, and when she comes back in, she finishes the bowl. With the former food I used she did not like the chicken at all, but she loves Fresh Pet chicken.
22 March 2026
Unprompted review
Reply from Freshpet
Hi Diane, we're so happy Panda is loving Freshpet. We’re honored to be part of your story and truly appreciate you leaving this review. Big thanks from our pack to yours. 💚🐾
Mingus likes the food.
22 March 2026
Reply from Freshpet
Hi there, we're thrilled to hear that Mingus likes our recipes! Thanks for being the best part of the Freshpet pack. 🐾💚
Charlie Has Found A Dog Food That He'll Eat!!
Finally, a dog food that Charlie will eat. We've tried Farmer's Dog and Ollie, and he liked neither.
13 March 2026
Unprompted review
Reply from Freshpet
Hi Bob, we’re so glad our recipes passed the picky pup test. Reviews like yours make our day pawsome. Thanks for the 5 stars. 💚🐾
Reply from Freshpet
Hi Sandy, we really appreciate your feedback! Thanks for being the best part of the Freshpet pack!🐶💚
Delivery is on time and having sent to…
Delivery is on time and having sent to door is nice was missing bag of food from order
15 March 2026
Reply from Freshpet
Hi Ronda, thanks for the 5 stars! We’re so glad your delivery arrived right on time. We appreciate you bringing this to our attention and giving us the opportunity to make it right. If there’s anything else you need, please don’t hesitate to reach out. 💚
Reply from Freshpet
Hi Pat, we appreciate you reaching out and sharing your feedback. If you ever have any questions or concerns about Johnny’s current menu options, please feel free to let us know, we’re here to help.
Because the transition to a new food is…
Because the transition to a new food is only about half the
normal consumption, I think first shipment should be smaller. Or second one delayed. I still have 3 packages left from first shipment and the second delivery is already ordered.
21 March 2026
Unprompted review
Reply from Freshpet
Hi Joan, thank you for reaching out. A member of our team will follow up via email to help edit your menu. Please let us know if you need any additional assistance.
Reply from Freshpet
Hi Shannon, our mission is to make mealtime simple and healthy for the dogs you love, so we’re thrilled they’re enjoying it. Sending tail wags your way! 🐾
ordered goods 6th march now 21st and…
ordered goods 6th march now 21st and nor recieved goods,numerous emails ans no explanation other than goods with courier,was advertised as £40 but i was charged £49.99,again they say this was a fault with my bank,not a good advert for crufts when its their name theuy use,avoid avoid avoid
21 March 2026
Unprompted review
Reply from Freshpet
Hi Sharon, we’re sorry for the experience you had and understand your concerns. As mentioned in our direct conversation, our team has already reviewed your case and processed a refund for your order. We appreciate you bringing this to our attention and giving us the opportunity to make it right. If there’s anything else you need, please don’t hesitate to reach out. -Sophie
It's better than expected so far
It's better than expected so far; she loves everything. She is super picky. I am so happy to see her eating and even licking the bowl.
21 March 2026
Unprompted review
Reply from Freshpet
Hi Lynnet, thanks for the 5 stars! It’s a big win when a selective eater cleans the bowl. You just made our whole pack smile. 🐶💚
It's real and wholesome food that he likes.
My Lab looks forward to eating every meal now and let's e know he is happy after meals.
20 March 2026
Unprompted review
Reply from Freshpet
Hi there, we’re thrilled your Lab is digging in. That kind of news makes our tails wag. 🐶💚
She is such a picky eater
She is such a picky eater. But pet fresh has her eating, I have to hand feed but we like it so far
20 March 2026
Reply from Freshpet
Hi Sherry, we appreciate you sharing this! It’s a big win when a selective eater cleans the bowl. You just made our whole pack smile. 🐶💚
Reply from Freshpet
Hi Deborah, thanks for the 5 stars! Your feedback has us doing zoomies! 🐶💚
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