I have had the best experiences with Fresh Sends! I ordered a Mother's Day bouquet and another bouquet for my best friend, and both were absolutely beautiful! The customer service is also extremely ki... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
LATE DELIVERY ON VALENTINES DAY. This business does not take ownership over late deliveries. They'll tell you that it's the third party's fault. Despite having placed my order early January, my Valent... See more
Company replied
These jokers were the worst. I've waited two different days for deliveries that never showed up. I'm in Brooklyn, NY, they deliver through Fed Ex which is clearly a mistake. Run, don't walk, away from... See more
Company replied
My mother is going thru chemo and I wanted to brighten her day, she couldn't rave enough about the flowers :-) My mother and father both commented how fresh and colorful the bouquet was. Thank you for... See more
Company details
Written by the company
Fresh Sends is setting out to freshen up the cookie-cutter gifting industry. No more cookie-cutter arrangements, no more arbitrary delivery fees, no more stale packaging, and no more scrolling through Yelp to find the best florist your recipient's city. With just two, ever changing bouquet options to choose from, Fresh Sends simplifies the buying process with an effortless online shopping experience that takes less than five minutes from start to finish. Say hi to your new go-to gifting brand!
Contact info
United States
- freshsends.com
3.7
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was supposed to arrive one day but…
It was supposed to arrive one day but it arrived 2 days later and the flowers wasn’t look fresh anymore, so disappointed I had to pay $75 for this garbage
11 July 2021
Reply from Fresh Sends
Hey there Tatan,
We're sorry to hear your flowers arrived late! We wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition but unfortunately, working with a third-party shipping partner, we have no control once the package leaves our hands. Shoot us an email to hello@freshsends.com and we will be sure to make it right!
so good I want to send myself flowers
yes, sent this to a dear friend for her birthday and it was perfect. 10/10 would recommend :)
10 July 2021
Flowers never arrived
I was so excited about these flowers but the person I sent them to never received them. They were supposed to arrive by noon on Thursday but because of shipping delays they didn’t arrive until Friday. No one had to sign for them so I’m not sure where the delivery person left them but unfortunately they never were received ): They’ve been in the box a long time too and will probably not be as vibrant as expected if the package is ever found
10 July 2021
Reply from Fresh Sends
Hey there,
We're sorry to hear your flowers arrived late! We wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition but unfortunately, working with a third-party shipping partner, we have no control once the package leaves our hands. Shoot us an email to hello@freshsends.com and we will be sure to make it right!
Go To Flower Delivery Service
I’ve ordered these for all occasions! They have the most beautiful arrangements and I love the branding of this company! I will only use this service from now on.
10 July 2021
Perfect Bouquet
The flowers were delivered and looked absolutely beautiful and fresh. The recipient was so happy and the card included was perfect. I will always order my flowers from Fresh Sends. 1800Flowers always screws my orders up!! Nice work and THANK YOU for making our day amazing!!
10 July 2021
Not Delivered in time
The expected delivery was supposed to be Thursday, July 8 and they have yet to be delivered. To charge $25 for shipping and not get there in the time that is promised is not right. They have still not arrived and the longer it takes, the more wilted the flowers will get.
9 July 2021
Reply from Fresh Sends
Hey there,
We're sorry to hear your flowers arrived late! We wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition but unfortunately, working with a third-party shipping partner, we have no control once the package leaves our hands. Shoot us an email to hello@freshsends.com and we will be sure to make it right!
Was as amazing as I hoped it would be!
9 July 2021
So Fresh
I was sending flowers to my boyfriends mom that I just met and it helped me to leave a good impression. The flowers were fresh and beautiful and I love the aspect of them sending a hand written note!
9 July 2021
Fast & Fresh Delivery
This order was delivered the day after I ordered it & the recipient said they were beautiful and smelled great! Definitely will be sending more in the future.
5 July 2021
When I first received a Bouquet from…
When I first received a Bouquet from Fresh Sends as a gift - it was absolutely GORGEOUS!! I decided to treat myself to a subscription and unfortunately I was underwhelmed.
3 July 2021
Reply from Fresh Sends
Hey there Desiree,
We're so sorry to hear that your most recent Fresh Send was underwhelming! Shoot us an email to hello@freshsends.com and we will be sure to make it right for you.
All our best,
Fresh Sends Customer Experience
This was my first time using this…
This was my first time using this service, but it was on my granddaughter's birthday wish list. When ordering I made a careless error, and the help I received along with the ease with which the problem was handled were excellent. She just sent me a picture of the flowers, they are lovely; and she is thrilled - so a win/win for all...thank you again most sincerely for making it so easy to deal with and so helpful in correcting my error.
Regards,
Donna (Mimi) Del Re
3 July 2021
My girlfriend had received the flowers…
My girlfriend had received the flowers but on had already rotten when she took them out to put them in a vase. I had also sent your instagram a dm about it and showed pictures.
3 July 2021
Reply from Fresh Sends
Hey there Kevin,
Oh no! Shoot us an email to hello@freshsends.com and we will be sure to make it right for you.
All our best,
Fresh Sends Customer Experience
Thank you Fresh Sends
Reliable, great service, great product. My wife received a beautiful bouquet of fresh flowers on the set delivery date. Excellent turn out. Will 100% buy from FreshSends again in the future. Thank You!!!!
3 July 2021
So easy to send my mom flowers
So easy to send my mom flowers. She has sent me photos all along the process. She even 6 days later sent me photos thanking me for the b-day flowers and is amazed how beautiful and fresh they still look. Thanks Fresh Sends for making my mom's out of state b-day special.
28 June 2021
Unprompted review
Awesome flowers and packaging.
Awesome flowers and packaging. Well worth the money. So fresh and neatly prepared. Highly recommend
20 June 2021
Website was easy and pictures great
Website was easy and pictures great. We did not receive our order.
20 June 2021
Reply from Fresh Sends
Hey there!
Oh no!! Shoot us an email to hello@freshsends.com and we can help.
Looking forward to making it right for you!
Box was crushed along with flowers
When I received my package the box was crushed. The flowers inside had been crushed as well. This is unacceptable when you pay 25$ for shipping. Do better.
19 June 2021
Reply from Fresh Sends
Hey there Matthew,
Oh no! So sad to hear that your flowers got beat up during shipping. We wish we could deliver each of our packages ourselves to ensure they arrive on time and in great condition, but unfortunately, working with a third-party shipping partner we have no control once it leaves our hands. Shoot us an email to hello@freshsends.com and we'll be sure to make it right!
Love the concept but they are already…
Love the concept but they are already two days late and still haven’t arrived :(
19 June 2021
Reply from Fresh Sends
Hey there Emily,
We're so sorry your flowers are late! Shoot us an email to hello@freshsends.com and we can help.
Looking forward to making it right for you!
I never leave reviews but I truly love…
I never leave reviews but I truly love Fresh Sends so much! I’ve sent it to people a few times and have also been on the receiving end of the flowers and they are so beautiful every single time!
19 June 2021
Great Support line
Fedex messed up the delivery but Freshsend support was more than willing to accommodate and help me out.
19 June 2021
Reply from Fresh Sends
Hey there Calvin,
Oh no! We're so sorry to hear about this. We respond to all emails within one business day so thanks for your patience over the weekend! We will be sure to make it right for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.