The reason why this compan provides an excellent srevice is because of its people. It looks like that all the advisors are amazing, efficient and really nice people to deal with. There are many names... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at l... See more
For me personally it was important to fill in my annual review on paper !!....not computer savvy....dont even own a PC ...my debt was horrendous because of bad decisions earlier in my life....anyway... See more
Company replied
Having debt is horrible it makes you wish you could turn back time and not be so irresponsible. We have been with Fresh start for years and are seeing our debts reduce year after year, there is always... See more
Company replied
Company details
- #10 of 20 best companies in Debt relief service
- #5 of 10 best companies in Credit Counselling Service
- #15 of 49 best companies in Financial advisor
Written by the company
Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.
Contact info
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, United Kingdom
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4.9
Excellent
2K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I cannot praise Fresh Start too highly.
I cannot praise Fresh Start too highly. Everyone is helpful and understanding.
13 September 2025
Reply from Fresh Start UK
Thank you so much for your kind words! We're truly grateful for your feedback and so pleased to hear that you've felt supported and understood throughout your time with us.
It means a lot to know our team has made a positive impact. If you ever need anything, we’re always here to help.
Wishing you all the very best!
First class friendly service
First class friendly service. They are always there to help if you need them.
13 September 2025
Reply from Fresh Start UK
Thank you for your lovely feedback! We're so pleased to hear that you've experienced first-class, friendly service from our team.
Being here when you need us is exactly what we're all about, and it's great to know that support has made a difference.
If you ever need anything, don’t hesitate to reach out. Wishing you all the best!
Well supprtive
13 September 2025
Reply from Fresh Start UK
Thank you for your feedback! We're really glad to hear that you’ve felt supported.
Providing reassurance and guidance is what we’re here for, and we’re always just a call away if you need anything.
Wishing you all the best!
All the staff are so friendly and…
All the staff are so friendly and really very helpful. I would never have managed to get out of debt without their help and understanding. I wouldn't hesitate to recommend them to anyone needing help with debt management
11 September 2025
Reply from Fresh Start UK
Thank you so much for your wonderful feedback! We're delighted to hear that our team's support and understanding made such a difference in helping you become debt-free.
It means the world to know we could be there for you when you needed it most, and your recommendation is hugely appreciated.
If you or anyone you know ever needs support, we’re always here to help. Wishing you all the very best for the future!
Helpful respectfully you are important…
Helpful respectfully you are important to them !!
1 September 2025
Reply from Fresh Start UK
Thank you for your kind words! We're so pleased to hear that you felt valued and respected. That’s exactly how we want every client to feel.
Your journey matters to us, and we’re always here to help in any way we can.
Wishing you all the very best!
Always helpful and understanding of…
Always helpful and understanding of individual circumstances. Peace of mind was a major reason for asking them to manage my financial mess!
4 September 2025
Reply from Fresh Start UK
Thank you for your thoughtful feedback! We're so glad to hear that we’ve been able to provide the peace of mind you needed during a difficult time.
Understanding each person’s unique circumstances is at the heart of what we do, and it means a lot to know we could help bring clarity and support when you needed it most.
If you ever need anything else, we’re always here to help. Wishing you all the very best!
Always had great service from fresh start, really helpful, professional and friendly. Great company.
Always had great service from fresh
26 August 2025
Reply from Fresh Start UK
Thank you for your review, Mel!
I'm pleased that our team have provided an excellent service to you and has been of great assistance in resolving your queries. I'll be sure to provide this feedback to our team!
Wishing you the best.
Reply from Fresh Start UK
Thank you for your review, Robert!
We're pleased to hear that you've had a positive experience with us so far and that our team have been helpful in your journey.
Wishing you all the best.
Took the stress and embarrassment out of debt
Fresh Start have been unbelievable in helping me get to being debt free.. For the first time in my life I owe no money to anyone… They make it easy and take the embarrassment out of being in debt and allow you to sleep soundly and not worry about money. Affordable payment every month .. I can’t thank the team enough for looking after me and helping making me debt free
21 July 2025
Reply from Fresh Start UK
Thank you so much for your lovely feedback, Colin. Congratulations on becoming debt-free!
That’s such a huge achievement, and we’re honoured to have been part of your journey.
We understand how emotional and challenging debt can be, so it means a great deal to know that we were able to ease your worries and help you rest easier knowing it was all being handled for you.
Your kind words about the team mean the world, and we’ll be sure to pass them on. If you ever need anything in the future, we’re always here to support you.
Wishing you all the very best in your new chapter.
Not had any problems at all eve8 since…
Not had any problems at all eve8 since I got them to sort out my problems done with great ease.
14 July 2025
Reply from Fresh Start UK
Thank you for your feedback, Brian.
We're delighted to hear that everything has gone smoothly for you and that we were able to help resolve the issue with ease.
It’s always our aim to make the process as straightforward and stress-free as possible.
If you ever need anything, we’re always here to help.
Wishing you all the best!
Fantastic customer service and always…
Fantastic customer service and always very helpful
14 July 2025
Reply from Fresh Start UK
Thank you for your kind words, Jade.
We're delighted to hear that you’ve had a fantastic customer service experience and found our team helpful.
Providing the support you need is always our top priority, and it’s great to know we’ve delivered that for you.
If you ever need anything, we’re always here to help.
Wishing you all the best!
The staff is great
The staff is great. The account manager and the advisors are very helpful and answered all our questions.
14 July 2025
Reply from Fresh Start UK
Thank you for your lovely feedback, Zambila!
We're so pleased to hear that your account manager and our advisers have been helpful and responsive.
Answering your questions and providing the support you need is what we’re here for, and it’s great to know you had a positive experience with the team.
If you ever need anything else, we’re always here to help.
Wishing you all the best!
Very good company exert at there job so…
Very good company exert at there job so friendly and kind
14 July 2025
Reply from Fresh Start UK
Thank you for the lovely review, Steve.
We're so glad to hear that you've found our team friendly, kind, and professional in the work we do.
Providing a supportive service is what we strive for, and it means a lot to know we’ve made a positive impact.
If you ever need anything, we’re always here to help.
Wishing you all the best!
We have been with Fresh Start for a…
We have been with Fresh Start for a number of years and they make life worry free
14 July 2025
Reply from Fresh Start UK
Thank you for your lovely feedback and for being with Fresh Start over the years, Sharon.
We’re pleased to hear that our support has helped make life feel a little less worrisome. That’s exactly what we aim for, to give you peace of mind and ongoing support whenever you need it.
If you ever need anything, we’re always here to help.
Wishing you all the best!
After going through a difficult…
After going through a difficult worrying time Freshstart took control of the situation and resolved all the problems.
14 July 2025
Reply from Fresh Start UK
Thank you for sharing your experience, Lawrence.
We're so glad we could be there for you during a difficult and worrying time.
Helping to take the pressure off and find solutions is exactly what we’re here for, and it means a lot to know we made a positive difference.
If you ever need anything in the future, we’re always here to help.
Wishing you all the very best!
Review
Just correction on previous review as it was not for this business
As it named the same but different business platform
17 July 2025
Unprompted review
Reply from Fresh Start UK
Thank you for sharing your experience.
We're sorry to hear about the situation you've described; it sounds frustrating and understandably left you feeling unsettled.
However, we would like to clarify that Fresh Start UK Debt Management Ltd is not affiliated with the individuals, company, or service you mentioned in your review.
Fresh Start UK provides debt advice and management plans regulated by the Financial Conduct Authority (FCA), and we never:
Offer or manage housing or tenancy agreements
Request login details or passwords for Universal Credit or any government accounts
Ask clients to attend in-person property appointments or pick up keys
If another organisation used the name “Fresh Start” in your dealings, it may be a different, unaffiliated company, and if you have concerns about their conduct, we would strongly recommend:
Reporting the matter to Action Fraud UK (the national fraud and cybercrime reporting centre)
Contacting Citizens Advice or Universal Credit directly for guidance on secure account handling
If you need help with debt advice or managing finances in a safe and FCA-regulated environment, we're happy to help but we want to make sure you’re connected to the correct organisation.
Please don’t hesitate to reach out if you'd like to confirm anything further or if we can assist in any way.
Wishing you all the best.
been with this company a long time and…9yrs I think
been with this company a long time and in my view they are the best to help you sort out your debt and keep you on track to the end
14 July 2025
Reply from Fresh Start UK
Thank you so much for your kind words, Frances.
It's fantastic to hear that you’ve found our service helpful in keeping you on track.
Your feedback means a great deal to us, and we're always here if you need anything.
Wishing you all the very best on the rest of your journey!
Very helpful and friendly staff
Very helpful and friendly staff, easy to sort out and manage debt. Very good advice given
14 July 2025
Reply from Fresh Start UK
Thank you for your lovely feedback, Helen.
We're so pleased to hear that you found our team helpful and friendly, and that the process of managing your debt felt straightforward.
Providing clear, practical advice is at the heart of what we do, so it’s great to know we’ve made a positive impact.
If you ever need anything, we’re always here to help.
Wishing you all the best!
I have been with fresh start since 2016…
I have been with fresh start since 2016 and obviously i stayed with them because they were so helpful and so easy to talk to.
16 July 2025
Reply from Fresh Start UK
Thank you for your kind words, Maria and for the 5-star rating.
It's great to hear that you've found our team helpful and easy to talk to over the years. Supporting you throughout your journey means a lot to us.
If you ever need anything, we’re always here to help.
Wishing you all the best!
I had a fantastic experience with Fresh…
I had a fantastic experience with Fresh Start. They really took the time to understand my financial situation and provided clear, honest advice about my options. The team was always friendly, patient, and professional, making what initially felt like a stressful situation so much easier to manage.
I would highly recommend Fresh Start to anyone who needs help with debt management.
10 July 2025
Reply from Fresh Start UK
Thank you so much for your wonderful feedback, Romella!
We're delighted to hear that your experience with Fresh Start was a positive one and that our team helped make a stressful situation easier to manage. Taking the time to truly understand each person’s circumstances and provide honest, practical advice is something we pride ourselves on. So it's fantastic to know that came through in your experience.
Your recommendation means a great deal to us. If you ever need anything in the future, we’re always here to help.
Now that you are debt-free, we want to wish you all the very best for your future.
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